Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 605 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

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Metrics

4.3

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have worked for the company for the past 6 years and have always had my insurance through Complete Cover Group, we have a wide range of products available at such competitive costs to suit my demands and needs. Great Company to work for and be insured through.”

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Posted 8 years ago

“1. despite renewing my cover I subsequently received 2 phonecalls from agents asking if I wished to renew. 2. received an email referring to my motor insurance when in fact it was home insurance. 3. received documents in post to completely the wrong address (just : 'high street', and neighbouring town, not our village) - luckily postman recognised our name.”

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Posted 8 years ago

Hello Nicholas Thank you for your feedback it is important to us. I have referred your comments to the department manager and asked them to assist you directly. Regards Samantha Complete Cover Group.

Posted 8 years ago

“Friendly, good customer service & gives a great deals”

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Posted 8 years ago

“Great staff very good service”

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Posted 8 years ago

“;)”

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Posted 8 years ago

“Your service you provided are perfect.”

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Posted 8 years ago

“I want to insure my new car and they let me down because the insurance company office was close so I had to insure my car elsewhere, next day this bloke call me saying my car is ensure in the end was all a lie they only give me a quote so I went mad and this is the result-----BAD REVIEWS-------”

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Posted 8 years ago

“I received better customer service than the previous year. Thank you guys for improving in that department.”

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Posted 8 years ago

“Well trained staff down to the point. Well explained”

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Posted 8 years ago

“Good service from sale adviser Luke but still waiting on documents via e.mail and post as car insurance runs out yoday the22/12/16”

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Posted 8 years ago

“Have constantly and frequently had to chase up my insurance certificate/documents. Changed a car on my policy - received no email or paper work, after 6 calls they finally sent the documents out after abou two weeks. I have now had my insurance renewed for about a week and a half and still no email, not even an email, starting become a joke now as I need the paper work to get my car into the car park at work.”

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Posted 8 years ago

Hello Aaron. Thank you for your feedback it is important to us. I have raised your comments with the department manager. They will arrange for someone to contact you direct. Regards Samantha Complete Cover Group.

Posted 8 years ago

“Super effecient and friendly”

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Posted 8 years ago

“This would take too long.suffice it to say that having issued me with an i insurance certificate the message on answer phone email from Denis Kymoma all saying that I must compete the new magic code is nonsense. Why? Because this code was sent by phone to you on mon 11th as I cannot send it to you electronically.I was assured by who ever answered the phone that they now had all the info needed. However with a new request for the code on Thursday I have used snail mail to send you all the details asked for and now this email has appeared. Obviously my Telephone message never reached the right person,so I am not pleased.ann carey”

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Posted 8 years ago

Hello Ann. Thank you for your feedback. I have advised the Department Manager of your comments. They will contact you direct to assist. Regards Samantha Complete Cover Group.

Posted 8 years ago

“I've found this company to be Very Reliable...NOT the cheapest around however with every inquiry I've been met with a courteous and honest service and advice...”

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Posted 8 years ago

“excellent service, very helpful”

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Posted 8 years ago

“Happy with your service, friendly and very professional. Keep it up! ????”

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Posted 8 years ago

“I purchased renewal policy two weeks ago on 28/29 Nov. and the agent told me I will receive a welcome pack in couple days normolly 2-3 days. I wait and didn't receive any email from you. I call customer service, told them I didn't receive any email from you since I made a payment. I received welcome pack email one day after I called customer service, and I attached my driving licence photo copies and followed the instrution of welcom email to proof my documents' reality and email these two address 'renewaldocs@completecovergroup.com' and 'quoteadocs@completecovergroup.com' In my email, I said, once you receive my documents, please email me or call me to confirm that just in case I miss the dealine of document check which failure to do so may caused cancelation of policy. By today, I didn't receive any email from you. I am feeling very upset being ignored.”

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Posted 8 years ago

Hello Yu. Thank you for your feedback it is important to us. Your comments have been highlighted with the department Manager. I trust your concerns have now been resolved. Regards Samantha Complete Cover Group.

Posted 8 years ago

“The sale represents wasn't profishnal as was talking in a very poor way to my. Not happy used to be better service A&A”

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Posted 8 years ago

“Very helpful !”

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Posted 8 years ago

“Was givenot a good service but still waiting for the paper work to come through.”

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Posted 8 years ago

Complete Cover Group is rated 4.3 based on 605 reviews