Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 605 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

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Metrics

4.3

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“The person who tok my csll was very professional, and easy to talk to. Transaction was handled quickly.”

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Posted 7 years ago

“Still waiting for my documents”

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Posted 7 years ago

“Last year Leslie sowah set up my buildings insurance and was extremely helpful and polite. This year I had the pleasure of dealing with him again. He is a credit to your company”

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Posted 7 years ago

“Excellent customer service. Very helpful and polite. Very happy customer!”

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Posted 7 years ago

“Same standard but cheaper.”

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Posted 7 years ago

“Not help full at all.”

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Posted 7 years ago

Hello Qumaru. Thank you for your feedback. I have asked our complaints team to contact you to find out where we can assist you. Regards

Posted 7 years ago

“Very helpful in dealing with my renewal policy, very polite”

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Posted 7 years ago

“Friendly information and provided the correct cover.”

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Posted 7 years ago

“The gentleman that dealt with my renewal was fantastic, he helped in every way possible. Thanks Luke.”

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Posted 7 years ago

“Good manner”

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Posted 7 years ago

“Good reliable service.”

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Posted 7 years ago

“"They were very good and met all my needs"to much cancelled charge”

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Posted 7 years ago

“Best prices and costumer service ! Thank you”

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Posted 7 years ago

“My name is Paul McIntyre and I have had a motor insurance policy through what was the A&A Group now known as the Complete Cover Group. My previous car a Vauxhall Corsa was stolen in October 2016 and I was paid out £1557 which was my premium paid in full for the remainder of the policy and £600 for my vehicle. When this happened I obviously felt wrong done by as my car was stolen and I wasn't fully aware of the consequence of making a claim. When my renewal came through at the end of the year it had tripled in amount due to this which I was not expecting and caused me quite a lot of hassle. This is when I first spoke to Olivia in the renewals team. How can I put it.... Olivia kept me as a returning happy customer. She was a privilege to work with and she didn't pressure me into a renewal and communicated on my behalf with Mulsanne and the Underwriters. She managed to lower my new premium and keep my NCB by allowing me to pay the original payout amount. She even spoke to the Underwriter and asked them to allow my to wait until the renewal date so I could get quotes with and without the NCB so that I could see if it would be worthwhile. By Olivia doing this she showed complete ownership of the issue and never left me in the dark. By the end of my dealings with Olivia I felt really pleased with the outcome and have bought a new car and policy through yourselves and will continue to work with you and of course recommend your services to friends and family. Great Service Thank you Paul McIntyre Liverpool”

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Posted 7 years ago

“The Call centre advisor took time to find me the best deal and gave me the options as to what cover and how much i would be paying each month. i found her very helpfull and would have no hesitation in recommending complete cover to anyone else.”

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Posted 7 years ago

“The staff was helpful, well explained, good rate,”

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Posted 7 years ago

“This is the second year now that EJ has sorted everything very quickly ... very happy with the service and was very lucky to get him again this time around!”

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Posted 7 years ago

“Complete Cover Group is highly recommended, Great Customer Service and very friendly. They make sure they are clear with their offers and the cheapest Insurance company I have found till this day. Great Job to all as a Team they offer Brill Service to their Clients, Well I sure am A happy client :)”

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Posted 7 years ago

“No email comfermation,no reply to two email asking for that and no paper work on details ,VERY POOR SERVICE”

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Posted 7 years ago

Hello Andrew. Thank you for your feedback. I have asked one of our senior team to look into your comments and assist you. They will contact you direct. Regards Complete Cover Group

Posted 7 years ago

“Good polite honest and helpful definetly recommend”

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Posted 7 years ago

Complete Cover Group is rated 4.3 based on 605 reviews