Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 605 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

Questions

Metrics

4.3

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am agree that is a very good company insurance car and is cheap. They have a excellent service customer that i very appreciate”

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Posted 6 years ago

“Courteous and helpful sales person who made the process as stress free as possible.”

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Posted 6 years ago

“Was very kind and professional, Thank you”

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Posted 6 years ago

“To be honest your service are friendly and very helpful so It’s a amazing company and I like it.”

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Posted 6 years ago

“Great help, good communication and straight forward had insurance sorted within an hour definitely recommended”

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Posted 6 years ago

“I give you 4you!”

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Posted 6 years ago

“👎👎👎👎👎👎👎👎”

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Posted 6 years ago

Hello Vasile. I'm sorry to hear your unhappy and would like the opportunity to understand why. We will contact you directly to see if we can assist you. Regards Samantha

Posted 6 years ago

“I had the pleasure of dealing with a really helpful young lady, Sophia Hussain, who was extremely knowledgable, friendly and efficient. She also had the ability to talk 6 times faster than anybody else I have ever spoken to and still be perfectly understandable, without being boring. I would like to thank her as an excellent member of your company and you for employing the right staff to represent your business. The only impression anybody can get of your company is formed by how efficient these people are on the telephone. Thank you very much, Yours Sincerely, Nigel Waters”

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Posted 6 years ago

“Poor CS and clearly out to get peoples money. When they pop up on price comparison sites, do not take that price as golden. Personally i would AVOID”

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Posted 6 years ago

Hello Sam. Thank you for your feedback your comments are important to us. I'm sorry to hear you're unhappy. During our validation process we ask our customers to clarify their information. On some occasions the premium can sometimes change, but this usually only happens when risk or personal details are found to be different. Our agents are trained to fully explain any differences. I have asked one of our senior to team to contact you to assist your concerns. Regards Samantha

Posted 6 years ago

“Very disappointed very unprofessional I had a quote online for car insurance but the person i was speaking to the try to sale me expensive one just because I was new drivin with new license over 3000£ Absolutely disappointed with service I only bought it because I didnt have a choice I never thought a Such costemer service exist in the uk”

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Posted 6 years ago

Hello Yousef. Thank you for your feedback all feedback is important to us. I'm sorry to hear you're unhappy and have asked for your comments to be investigated. Once we've looked into them we will contact you direct to assist? Regards Samantha

Posted 6 years ago

“Amazing service, got quotes for a price on money supermarket & joe hall got my insurance lower than the quote, I spoke to him over about 4 hours & he really went above & beyond to sort my insurance out for me, would really reccomend this company to anyone & joe hall he was great”

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Posted 6 years ago

“When I was querying the insurance on the 19th the agent Nathan quoted me a very high price, so I declined it , then he said wait a moment i will get you a reduction and will speak to a manager ( would not let me go) and get back. Nathan came with the discount of £100. I asked him as he explained the cooling off period, he said cancellation fee is £50. The next day I got a better quote and called in for cancellation. The cancellation department Simon told me the charges are now £150 ( not even 15 hrs passed the charge has trippled). I said that is not what I was told, Simon daid he has listen to the recordings and the charge has been informed by Nathan. I am very sure Nathan did not say this to me. Simon said he was going to send me the recordings, but he has not. Since then I have gone to Citizen advice and they have advice me to go to small claims court to claim my money back. They think looking at your terms and conditions you are a scrupulous company and I have chances of claiming not only my money but damages for inconvenience.. They also said they will dig further deep into your other transactions aswell. I am going ahead with the case, where I have been cheated.”

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Posted 6 years ago

Hello Mahinda. Thank you for your feedback. I'm sorry to see you're unhappy and have asked for your concerns to be investigated as a matter of urgency. We will contact you direct to assist. Regards Samantha

Posted 6 years ago

“The operator I spoke to ‘Jay Jay ‘ Jermaine was one of the best operators I have spoken to when I’ve had to contact any service provider as a whole, meaning from sky tv, phone providers etc etc this guy went out of his way to help sort various issues out and get a deal done and signed. He took his time and made sure all was correct before proceeding. A job done very well, very professional,Polite. All what you ask for!!! Great stuff!!”

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Posted 6 years ago

“Brilliant customer service!! Managed to get back on the road sitting an hour. They had a back log of people to deal with but Dave the guy on the phone promised he would call within an hour to sort everything and called back within 20 minutes. Brilliant service!!”

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Posted 6 years ago

“Good”

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Posted 6 years ago

“Very quick and easy”

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Posted 6 years ago

“Very helpful when i asked about the insurance quote i had online”

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Posted 6 years ago

“Very excellent service from Fatah Sadiq she dealt with me really good and got everything sorted.”

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Posted 6 years ago

“It was easy, quick and simple. The best car insurance for my car.”

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Posted 6 years ago

“Great staff, willing to help. Seems like a company that actually cares about its customer needs.”

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Posted 6 years ago

Complete Cover Group is rated 4.3 based on 605 reviews