Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 605 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

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Metrics

4.3

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was really appreciated.”

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Posted 8 years ago

“Spoke to Amy on 31st January who was very helpful, paid with card, policy will be in post in the next few days! Policy due to start on !4th February rang Amy at 12-25pm on 13th February as no paperwork had arrived she said I should have got it by now - will send again you should get it on 15th or 16th February Rang again on 17th February spoke with Victor at 13-10pm who also said he would post paperwork and I should get it on 18th or 20th February - well it's 20th February and it's still not here”

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Posted 8 years ago

Hello Thank you for your feedback it's important to us. I've raised your concerns with the department manager. They are investigating and will contact you direct. Regards Samantha Complete Cover Group.

Posted 8 years ago

“The staff are very helpful, however they are hindered by a poor system meaning the time scale to resolve something simple is ridiculous. Change of vehicle on a policy took 4 phone calls and about 2hours of which 90minutes was hold music. Change of address took an hour again 40minutes hold music.”

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Posted 8 years ago

Hello James. Thank you for your feedback. I apologise it has taken so long to complete your change of address and change of vehicle. I will raise your concerns with the Head of the department to look into and prevent this issue happening again. Regards Samantha Complete Cover Group.

Posted 8 years ago

“When we see some of those weird but entertaining characters on tv selling car insurance, you may get more laughs than factual savings. Yet savings are not the only factor. I found that discussing my insurance with The Complete Cover Group, (which I might add, I am insured with) has been not only been hassle free but took the worry out of searching for car insurance at a competitive price. They did all the work and I was rewarded with a happy smile, with a very rewarding quote and phenomenal customer service. Thanks again, Gerry.”

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Posted 8 years ago

Hello Gerry. Thank you very much for your feedback. It's very rewarding for the team to see your comments. Regards Samantha Complete Cover Group.

Posted 8 years ago

“The person I spoke to (Luke) was EXTREMELY helpful in helping me find a better rate than the one I was provided as well as very good telephone manner.”

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Posted 8 years ago

“Easy to sort but wellcome pack was supposed to come within 48hr and as still not arrived this give me all details so would like to get this as soon as possible thanks”

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Posted 8 years ago

“Helpful & polite adviser. Information was clear.”

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Posted 8 years ago

“It would be helpful it we could get through on a cheaper number.”

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Posted 8 years ago

“The customer service are very helpful and ready to answer any queries regard my insurance cover.”

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Posted 8 years ago

“Very good service , clear explanation”

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Posted 8 years ago

“Very dissapoined when Ocado would nor honour renew quote as i was 10 days late. Took out cover with another insurer but decided to cancel within the 14 day 'cooling off' period and was charged £50 for which at no time was i informed. It maybe in the small print but surely the agent when explaining the 'cooling off' period should inform the customer of this charge, i was not informed so very unhappy.”

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Posted 8 years ago

Hello Jack. Thank you for your feedback it is important to us. I have referred your comments to our complaints team. They have informed me they have contacted you direct and discussed your comments to assist. Regards Samantha Complete Cover Group.

Posted 8 years ago

“Good.Nice people.I was saving time. They understood my needs.”

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Posted 8 years ago

“Simple process and very friendly, accommodating representative .”

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Posted 8 years ago

“good customer service”

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Posted 8 years ago

“The lady who took my call was helpful and took time explore how I could save money and still get the cover I needed.”

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Posted 8 years ago

“Always very helpful and always give the best quote. Never any issues and when I have called the phone operators are always polite and very helpful with questions, even if they are trivial. Thanks!!”

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Posted 8 years ago

“Good”

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Posted 8 years ago

“I found the service very good it didn't long to complete and I got what I thought was right for me, I'll use it again next year.”

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Posted 8 years ago

“Seriously just had a email saying an in arrears Omg I can't take this anymore the stress of it all has got to me ! Will be cancelling my policy after this been changed 30 pound . money was in my account saying it's the banks fault too much has happen with this company been messed about far to much”

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Posted 8 years ago

Hello Shaun Thank you for your feedback it's important to us. I have asked our complaints team to look into your comments and contact you direct. Regards Samantha Complete Cover Group.

Posted 8 years ago

“Efficient and straight forward service”

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Posted 8 years ago

Complete Cover Group is rated 4.3 based on 605 reviews