One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,228 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to go through portal as it didn’t respond to e mail address, passwords and didn’t respond to changes in password. Couldn’t contact anyone on advised telephone numbers. Internet contact simply put me back into customer portal and the frustrations of my contact details not being accepted. Only needed brief contact in order to adjust policy requirements but was unable to due to portal not being fit for purpose over the whole week. I. Did, in actual fact manage to have contact with the chat line on Monday 1st April but, the chat getting close to 4pm when the office closed and something other than me terminated the call which caused further annoyance because the call was in the process of saving me about £60.00 (final figure to be confirmed if I could have finished the call).”

Helpful Report

Posted 1 year ago

“td2 was very helpfull and sorted out my query”

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Posted 1 year ago

“Your portal us very hard to follow and does not work I had to talk to someone online Ive seen paint dry faster Only wanted to change my number plate and cos nearly £29 admin (rip off)”

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Posted 1 year ago

“Took forever to get thru but the man was helpful”

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Posted 1 year ago

“I did not receive a renewal. The first I knew of it was money taken from my bank. Even now I can not find my insurance company my policy renewal is £87 but one call added a brokers fee of £30 on top.”

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Posted 1 year ago

“JC1 was extremely helpful and efficient and the scoring does not reflect on her. However as a company One Call are inflexible and made moving a policy from one property to another punitive and financially non viable. I would not use them again.”

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Posted 1 year ago

“I have no problem with the person helping but with the difficulty I had accessing relevant information on my own. If would be helpful if much more contact information was readily available.”

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Posted 1 year ago

“Overchargedaccording to renewal price. Told it was a mistake and my card has been credited the excess. Still waiting fot that to be implemented so reserving judgement.”

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Posted 1 year ago

“Policy reference 450210178176 Nothing really wrong but I seem unable to print off full insurance entitlements and do not know if I have breakdown at home cover . Anthony Collett”

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Posted 1 year ago

“Because two of your operators could not find my new car's registration I had to take my business elsewhere.”

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Posted 1 year ago

“SM2 Helpful and resolved the issue. I personally do not prefer online interactions, which always seem difficult to locate and still have long waiting times. The reassurance of human contact would be far superior and while I am sure would incur an extra cost, would offer more comfort for a growing demographic of less computer literate customers.”

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Posted 1 year ago

“Sick of going on live chat to change payment date”

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Posted 1 year ago

“You can’t speak to somebody unless it’s a claim. Live chat this isn’t good enough! My insurance went up by a silly amount of money. Overall it looks good but it isn’t.”

Helpful Report

Posted 1 year ago

“JW5 - very frustrating and long winded chat process. Long wait for chat to connect. The advisor did not appear to know what he was doing. Repeatedly asked me to to upload Licence check code even though I had already done this, as well as requesting a screen shot of the code - why should this be necessary??! I wanted to access the policy documents in advance of the inception date to check that all was in order and was told I couldn't do this until the policy started. When disputing this, I was told that I would be able to view the policy doc and schedule within the next 12 hours - let's hope this works! On the plus side, he was polite! I would suggest that further training is needed.”

Helpful Report

Posted 1 year ago

“Took ages to answer on line chat call was unable to access on line facility very poor access to anything”

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Posted 1 year ago

“I was happy with the new renewal price that Carl CV7 gave me, but the wait time on the phone was a joke, i managed to have a bath a shave and cut the grass, SO NOT BEST PLEASED.”

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Posted 1 year ago

“The call handler was very helpful. However, the time it took to answer the call was atrocious. I tried calling yesterday but had to give up after being on hold 50 mins. I was on hold for another 50mins today before call was answered.”

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Posted 1 year ago

“The policy itself is fine, but the company tried to charge me an extra £27.99 as a 'recurrant transaction' which was not authorised by me! I saw the extra charge, contacted them and cancelled the unauthorised 'legal cover' and as I did so within the 14 day 'cooling off period' this was cancelled without charge. BEWARE!!”

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Posted 1 year ago

“as I can not find my previous review to change from a one star, rating upgraded by one star as they refunded my setup fee as a goodwill gesture. I had the policy less than 7 days and was not active but they were going to charge my account that money. As explained above they have refunded that charge also along with the full premium but it did a one star review to get it to happen. warning read the really fine print VERY carefully.”

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Posted 1 year ago

“Was going to cancel due to extra cost incurred. Went on portal to chat due to phone queue and became number 19 (short cut?). Whilst waiting got several quotes from other companies. Finally when my chat conversation I was then asked various other questions taking another 30 minutes by BB3 who eventually who gave me another quote £40 cheaper and similar to other companies. When I got this quote I then lost the connection on the cloud. Therefore I gave up. However BB3 telephoned me 15 minutes later and I agreed to renew at that price. Next year if the quote goes up exponentially I will not be responding in the same manner, I will go somewhere else and deleting my card details not spending 2 hours of my life dealing with you!”

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Posted 1 year ago

One Call Insurance is rated 4.6 based on 378,228 reviews