One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 377,364 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 377,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very frustrating, tried to call but no success. The no. For one call insurance is not taking me anywhere. 😔”

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Posted 2 months ago

“KS8 I wanted to cancel my policy and it took way too long to do and the hoops I had to jump through with KS8 trying to talk me out of cancelling. It's put me off using One Call ever again”

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Posted 2 months ago

“Tyler (TW9) While friendly it seems didn't actually fully do what was asked. He didn't add protected no claims and I only found out because I asked for the quote to be sent to me instead of pushing ahead and paying there and then! I don't think it was malicious however it was clearly an oversight.”

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Posted 2 months ago

“I’m incredibly grateful to Benito Gabriel and his team for their exceptional work in helping me recover my funds from a scam platform. Their expertise and commitment were evident throughout the entire process, and they handled everything with the utmost professionalism. Thanks to their efforts, I got back every penny I had lost. I highly recommend their services to anyone in need of assistance with financial recovery! 𝐄𝐦𝐚𝐢𝐥..𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 2 months ago

“The customer service representative did help me with my enquiry- however was very patronising and made me feel intimidated and insisted I owed them money still (when I had proof that I didn’t) shame because before that I was happy!”

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Posted 2 months ago

“Outstanding Service Benito Gabriel and his team were truly lifesavers when it came to recovering my money from a scam platform. Their professionalism and dedication were clear from the start. They guided me through the entire process, keeping me informed at every step. Thanks to their expertise, I was able to get my funds back. Highly recommend their services! 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 2 months ago

“Was initially advised I couldn't continue with my current policy as insurer wouldn't cover my new car. Ridiculous cost to cancel policy and was then able to cover new car with existing insurancer. Very confusing.”

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Posted 2 months ago

“Couldn’t speak to anyone and trying to use customer portal kept going down”

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Posted 2 months ago

“Yesterday spent over 3hours trying to connect with you phone number does not work,live chat cancelled twice.but today with help of “KB2” everything seems to have worked out so she deserves 4 stars”

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Posted 2 months ago

“Said would be emailing a means of logging in. Nothing sent”

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Posted 2 months ago

“Also taken charges. I don't if I use them in the future.”

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Posted 3 months ago

“MB1 has been vert efficient and has helped”

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Posted 3 months ago

“First of all, I had an hours nightmare trying to contact you. I couldn't get into the portal, would accept my email. Or password, which I tried to change numerous times, had no joy. I just wanted to talk to someone to cancel my policy. In the end I managed to chat to Mackenzie, who helped me cancel the policy. Which was fantastic.”

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Posted 3 months ago

“Not sympathetic just take much as they can wouldn't use or recommend”

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Posted 3 months ago

“Spoke with Tia. Was quite blunt with me when I was asking questions. I asked for a quote on how much my car insurance would be after transferring and she never actually gave me one? But then stated she did. She just gave me some random figures. Feel more confused than I did before now. Not sure why I can’t just ring someone”

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Posted 3 months ago

“Very poor communication. They tried to tell me my no claims bonus wasn't valid and tried to charge me more for my insurance even though I provided proof of my 13 years No Claims Bonus. There is no one to physically talk to, only an online chat. I had to wait 30 minutes to get to 'speak' to someone. When they did finally respond to me, they couldn't even write a sentence correctly. Very poor and unprofessional. I would not recommend this insurance company to anyone.”

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Posted 3 months ago

“I changed my car last month and I was charged £94 just to change my insurance over to my new car.seems very expensive to me. I have now opted out of the automatic renewal. This is one driver who won’t be using this insurance site again.”

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Posted 3 months ago

“Actual insurance quotes etc and renewals letters etc were very good.BUT on cancelling my insurance with only 3 payments to go approx £108 I was charged £55 and half of my final payment even though I cancelled on Jan 2nd ....they took £17 of my Jan 6th instalment even like I said I cancelled on the 2nd so £72 in total when I've been a loyal customer without a claim in 5-6 years.not sure I will use again just because of this ridiculous charge just because my car packed up.this is how all insurance companies make their profit.nothing for being loyal.”

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Posted 3 months ago

“Document was uploaded already but still being asked to contact back and being asked again to upload it on live chat. I’m not keen as can not phone to speak directly.”

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Posted 3 months ago

“Used the live chat. AW1 dealt with my car insurance cancellation. It went through smoothly but although the policy still had 5 months to run I was surprised to learn that i wouldnt be receiving a refund.”

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Posted 3 months ago

One Call Insurance is rated 4.6 based on 377,364 reviews