One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 377,364 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 377,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very difficult to get in touch with anyone, I have rejected the renewal quote for this reason,”

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Posted 1 month ago

“We r pensioners finding it very hard to the things you tell us to do i hopefully you get no claims bonus we haven't got a response”

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Posted 1 month ago

“JF3 was very helpful and expedited the vehicle change efficiently. The two operators before her though were useless, took me 40 minutes and two transfers before I got anywhere. The Onecall portal is awful to use, as well as their usual customer service in general.... Excluding JF3 that is”

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Posted 1 month ago

“AW1 is a bit patronising, but other than this very latest event I have never had any issues with OneCall, I am generally happy with the service”

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Posted 1 month ago

“SS9 helped me say yes to my car insurance renewal”

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Posted 1 month ago

“Excellent service from TS3.very helpful and polite.so good to be able to talk to someone in person.many thanks.”

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Posted 1 month ago

“The system was very slow and the operator missed that I had two policies at first. The portal did not work as it was doing the same looking at my first policy that a motorcycle not the car policy that I need to edit and move to my new car”

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Posted 1 month ago

“LE6 dealt with my enquiry quickly & efficiently, very good service”

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Posted 1 month ago

“I’d rather talk on phone”

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Posted 1 month ago

“I find that if I wish to speak with an advisor, I have to web chat, which is fine, but sometimes I want to talk in person and I have tried various numbers, which have voicemails and I can never get through to anyone, which can be very frustrating and the portal doesn’t always work.”

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Posted 1 month ago

“i changed my car and updated my policy SK3 agent was very helpful but annoying that i have to pay when if allowed to do it on website i believe its free,but can't do it for brand new car...”

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Posted 1 month ago

“Very good insurers however a communication nightmare! Apart from Stacey (SB8) who was exceedingly helpful on chat the portal system has been poor. I was simply adding an additional driver but the portal refused to do it so had to rely on chat. The telephone for customer services is ONLY for vulnerable clients.”

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Posted 1 month ago

“KT1 was very helpful”

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Posted 1 month ago

“I have spent 3 days trying to get through to chat box to change my insurance for a new van. I eventually got my call answered only to be told I had to ring and speak to someone instead. What a waste of time. However I eventually got to speak to an actual person and eventually got everything sorted. Thankyou EK2. You were most helpful but only wish I could have spoken to you to begin with.”

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Posted 1 month ago

“It was a shame to pay extra as my new car wasn’t recognised on the system so had to use the chat. Tia was very helpful and I do understand the hard sell but with the extras it became far too expensive so I stuck to the basic”

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Posted 1 month ago

“The person I chatted with was very helpful and dealt with my queries”

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Posted 1 month ago

“I Put all the info in to get a quote but the quote didn’t tell me the period the policy covers from and to?? Also don’t want breakdown cover included.”

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Posted 1 month ago

“Thank you Ae9 good show”

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Posted 1 month ago

“JW5 helped me with my change of insurance”

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Posted 1 month ago

“Very happy with the phone call, with Leanne warren, she had a lot of patience with me”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 377,364 reviews