One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.60

4.6 Rating 364,928 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 364,928 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive, needed to make an alteration to the policy, was very simple with on line chat, So far so good”

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Posted 1 week ago

“Kirsten (KB2) was helpful and answered all of my questions. Thanks”

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Posted 1 week ago

“DJ2 was extremely helpful when I got in contact to renew my policy / change my details. Handled all of my questions with care and made sure I wasn't left unsure at any point during the process. Would recommend.”

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Posted 1 week ago

“Was concerned I hadn't rec'd renewal notice. Phoned One call, notices clear n concise. Was answered by agent JI9, who confirmed my details, explained where on portal to find my renewal invite. Went thru some details including the renewal price, which I was delighted with. JI9 agent was polite and professional. Many thanks.”

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Posted 1 week ago

“SM2 was very prompt on their responses on chat and policy documents received promptly”

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Posted 1 week ago

“SM2 was quick to respond in the chat and documents received promptly as advised.”

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Posted 1 week ago

“SM2 was my agent who helped me today very fast to connect on live chat and very helpful and polite. Also Sarah was very patient with me while i was typing as I am slower than most. Thank You Sarah :)”

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Posted 1 week ago

“Very good many thanks”

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Posted 1 week ago

“KT1 was clear, focussed, helpfull and smooth process for checking prices for renewal and price matched will use again next year.”

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Posted 1 week ago

“Clear questions with efficient process. Please list product details more slowly.”

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Posted 1 week ago

“AM4 was very helpful no problems”

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Posted 1 week ago

“SM2 was very helpful and efficient, also added ways in which I could enhance my policy”

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Posted 1 week ago

“Call handler was very helpful explains my options and when my policy would take effect. Great experience. Chris”

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Posted 1 week ago

“AM4 resolved my query quickly.”

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Posted 1 week ago

“KT1 efficiently solved the problem we had with the renewal quote. The price quoted had increased to an amount that was unacceptable. In the end KT1 reassessed the price which compared favourably with other quotes we had obtained through a comparison site. We were going to cancel until KT1 came up with the revised premium, but in the end saved a little cash. Don’t know how One Call got the renewal price wrong in the first place!!🤔”

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Posted 1 week ago

“Very professional agent (Faye P) Extremely helpful and fast.”

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Posted 1 week ago

“It’s a shame you can’t speak to somebody direct. My eyesight isn’t great and typing is an absolute nightmare but the agent was very useful and informative.”

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Posted 1 week ago

“I called up to query my payments, as I got a letter with my new price. The person I spoke to, ET1, was very helpful & explained that this months payment was my last one & my new payments start next month. Thanks.”

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Posted 1 week ago

“Hi! I rang One Call Insurance this morning and spoke to KT1 who was very helpful and efficient. The result of the conversation is that I will be a customer for a further year! Regards J S Pawlak.”

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Posted 1 week ago

“SS9 was efficient and helpful. Gave me an improved quote on my renewal price.”

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Posted 1 week ago

One Call Insurance is rated 4.6 based on 364,928 reviews