One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,024 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price shot up by £100. Looked on Internet and found same coverage from many companies for the £100 less. Trying to contact one call was a nightmare. 45 minutes waiting on phone. Also tried the portal system. That said not available. Impression is they hope you hang up and pay. When phone eventually answered I was told they could possibly get me a cheaper one. If that's the case why not tell you that when sending renewal out. I know other people who had same problem .”

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Posted 9 months ago

“Thanks for SM2 for being so helpful, other services are bad”

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Posted 10 months ago

“The customer Portal may work well for 95% of customers but for the remaining non tech minded there should be another way to contact you and speak to a human being ( other than making a claim) Maybe you should rename yourselves No On Can Call insurance”

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Posted 10 months ago

“Your telephone when I rang it would be free if I changed my address in line then when I went online it was not free”

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Posted 10 months ago

“I appreciate how One Call responded to my concerns and ensured that we were happy with our policy - which we are - especially the cost which was much less than our previous insurer offered”

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Posted 10 months ago

“Not very good, document not there where it should be .”

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Posted 10 months ago

“Renewed and put it on my portal without correspondence Took payment into pending without correspondence No one to one conversation Impossible to find a phone number other than for accident claims. Eventually found messaging with someone who was very helpful”

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Posted 10 months ago

“I like one call insurance have been with you few years now but I am not happy that I have had to pay a fee as I bought new car I didn’t leave one call insurance I just swooped to the house hold one where my husband is and was a lot cheaper as you put mine up to £70 per month on my new car but on the one call house hold one where all cars under same address I got it for £37 so it was a no brainer .”

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Posted 10 months ago

“Great for three years, without a claim, then there price for cover on home insurance double. Very disappointing.”

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Posted 10 months ago

“I have had a policy with One Call for a while but I was a bit unhappy with the additional payment I had to pay for changing my vehicle, and when I asked about cancelling the policy I was told there would be no refund even though I have only had my policy for 4 months. I felt I had no option but to pay the additional payment rather than going with another much cheaper company as I would be out of pocket in the long run. I can not fault the Operator RA5 as he was very helpful and did try to get me a better price for the new policy.”

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Posted 10 months ago

“Terrible, never finalized new quote, I need you to call me asap.”

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Posted 10 months ago

“It's near impossible to speak to someone if you have a query, you can only use the portal. There is no chat at weekends when you have time to get things sorted and difficult in the week to get anything done as they always have to go talk to the provider. I changed my car and had 6 weeks left on my policy, i couldn't change the car details on the portal so i got charge nearly £70 to do this and then increased my monthly mileage rate from 8.5p to 12.5p. Absolute con will never use again.”

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Posted 10 months ago

“When chatting online, you cannot tell whether the person is there.”

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Posted 10 months ago

“I am not very happy, so I think I might not continue with your insurance coverage. I'm feeling dissatisfied, so I'm considering not renewing it because you have charged me for some insurance that I did not ask for.”

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Posted 10 months ago

“£55 to change address that’s shocking plus mileage rate almost doubled I’m not a happy customer won’t be renewing my policy”

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Posted 10 months ago

“I am leaving One Call after a number of years after a very sad experience with their delegated breakdown service staff. I broke down on a busy coastal road between two tourist towns in Devon. Traffic consisting of buses tractors etc. was forced to one lane while I sought assistance on the phone. “ you could do this on line” she said. I was told to find a pick up vehicle and go back to them with the number so they could order it…….! ! ! I was shocked at this thinking that One Call could find this information easier than I could, elderly and alone in the car on a very, very busy road. An A. A. Driver going in the opposite direction told me to “sit tight” while he did a U turn, connected my car and TOWED my Honda Jazz to the next place of safety few miles further on. There I waited some 3/4 of an hour to be picked up and taken some miles to a garage. I will never forget the A A man who took it upon himself to help me and get the traffic moving. “You should have phoned One Call to let them order the pick up vehicle to get any recompense”. she said! I got nothing from my claim! ! ! A dangerous position and so stressfull! Yes I certainly am LEAVING ONE CALL!”

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Posted 10 months ago

“I received a call today to discuss the review below further and I explained how frustrated & angry I was at my experience. The man I spoke to was very understanding, listened to my issues and apologised for the shortcomings. He has arranged to refund me £50 which was a very nice surprise and takes the sting out of the problems a little, so I have changed the rating from 1 star to 2 star. However, unfortunately this still does not change/address how you are able to deal with the Company & for this reason I wouldn't increase the rating any further, as this is my main issue/frustration. I dread to think how long a 'live chat' would have taken today to discuss the issues raised. If you could deal with all changes over the telephone or face to face the rating would be much higher. Original review - 1 star Overall, a horrendous experience when dealing with this company as no telephone number or email address to contact anyone & having to go around in circles / waiting to do the live chat. I simply needed to speak to someone about changing my vehicle, the new quote for the change was extortionate so I cancelled to go elsewhere for half the price. I was then told the cancellation charge was £120.77 (bearing in mind it would only have cost me £180 to continue paying until the renewal 6 months later). Again waiting/going around in circles to obtain my proof of No Claims Bonus has taken me the best part of 4 hours in total to complete :-( Eventually, I managed to contact CW2 on live chat & she was amazing, so helpful & dealt with my request efficiently & quickly, she deserves a 5 star rating for all her help. It's such a pity that the company policy of hiding behind 'live chats' is the way they work as that has done nothing but cause frustration and upset, not to mention the time consuming nature of it all, that in reality could have been sorted out in a 10 minute telephone call”

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Posted 11 months ago

“As I have been asked to write a review here are my thoughts on the service I received. Firstly it took rather a long time for my call to be answered, when I did get to speak to someone I tried to explain why I was calling but was rather rudely told that if I just let her speak she would tell me what to do. Now this might have been true, however there is a certain way to speak to people without being rude. I'm not especially fragile or indeed easily offended, but my interaction with your staff on that day was unpleasant and that is why I have given such a poor review. Incidentally the number I was directed to didn't allow me to do what I wanted to, but another company was able to help, thankfully.”

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Posted 11 months ago

“Like all the others loading my insurance up to 30% why .. because I cancelled a possible claim! Should have carried it through and at least be paying for something.”

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Posted 11 months ago

“Despite being called "One Call", this company does not provide telephone support at all! The only way to contact them is via email.”

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Posted 11 months ago

One Call Insurance is rated 4.6 based on 378,024 reviews