One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 377,364 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 377,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to user name KT1 re home insurance quote. Very helpful and pleasant in renewing our insurance”

Helpful Report

Posted 9 hours ago

“I was scammed on my bank account. The bank tried to set up a new account. She was unable to transfer my dd. Unknown to me 3 payments had gone through without my knowledge. 1 council bill sorted as soon as I knew. Water got paid but one call. No sympathy, charged me £15. Then while I was on-line (because you can't phone) they told me I wasn't covered for legal fees then I wasn't covered for burst pipes. Extra. Then they had the cheek to ask for good scores on this review. Won't be using them again. They don't value existing customers. And since when did everything become an add on.”

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Posted 1 day ago

“I have just cancelled my insurance (have sold my car) - the 'chat' process was laborious, took far too long and despite asking for (and being told I would get it) my no claims proof, I have not received anything. It seems impossible to contact One Call other than through the 'Chat line' where there is invariable a queue for an agent.”

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Posted 3 days ago

“Call handler was helpful but made an error that meant they tried to charge me an extra £260. Quickly revivified and did everything else to help me.”

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Posted 5 days ago

“EK4 did a good job. Your portal is rubbish and difficult to use although the online chat was helpful and quick. On the whole I would not recommend One Call I still want to talk to a person on the phone and receive paperwork in the post. Not everyone has the skills or wants to do everything online. I have happily paid more to go elsewhere.”

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Posted 5 days ago

“Very quick and helpful agent - who dealt with my questions swiftly”

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Posted 5 days ago

“Charges made on people's insurance changes not good”

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Posted 6 days ago

“KB2 Seemed more interested in asking me to leave positive feedback”

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Posted 6 days ago

“So frustrating, not possible to telephone to discuss whether I could obtain insurance/add driver for a temporary visitor. Online query was impossible as sent around in circles and spent too many hours before being told they did not provide this. Online is fine for non-complex queries but is not suitable for complex. Now looking for an insurer who has proper costomer service via telephone prior to renewing my policy in May.”

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Posted 1 week ago

“Customer servicer was good but overpriced. No loyalty to returning customers. Competitors much better.”

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Posted 1 week ago

“All conversations through a bot. Each response takes 1 minute, and they can’t deviate through their flow process, so you can’t even speed it up. Very frustating!”

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Posted 1 week ago

“Have asked for paper copy of documents on three occasions, told twice by live chat staff they were/ would shortly be, in the post. Not good enough, people in my age group do not trust in digital documents, prefer to have documents to hand, they do not break down, get stolen, or need charging.”

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Posted 2 weeks ago

“Need a quote for a new car wasnt available took out temporary one until you get in touch with me”

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Posted 2 weeks ago

“Cannot register due to password problem”

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Posted 2 weeks ago

“Very slow LW7 not quick at responding, cancelling or calculating the payments. Took 30 mins to cancel my policy”

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Posted 2 weeks ago

“Auto renew is a ripoff and you know it.”

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Posted 3 weeks ago

“Molly was very helpful and patient with this morning’s call. She researched the new car and steered me in the right direction throughout. Thank you Molly very much for your help in rearranging the insurance for the new car Gary Scott”

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Posted 3 weeks ago

“I've had 2 shots at trying to get a quote 1 via chat, the other via the portal. Both attempts have failed, hence my 2* rating of ur service. May renewal is May 14. Getting this quote, or not, could affect whether or not I renew. As ur portal wasn't able to handle the quote I expect to be able to get it done without incurring the £20+ extra fee. We shall see what happens when I receive the requested quotation.”

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Posted 3 weeks ago

“Don’t want to write a book but there are a few things I wasn’t happy with. Accessing the portal was a problem as it didn’t recognise my password and I had to change it which was not without problems. (Annoyed that you have to write not only yous email and password but they ask for your date of birth every time you log in, and it needs to be 00/00/0000.) The premium for last year was not that competitive but the renewal for this year was higher, even though I know that premiums are reducing,(according to Martin Lewis). On the good side, I didn’t have to wait in along queue when I called and got a nice young man called RM 2 tried his best to improve the renewal offer but was still way too high compared with comparable online quotes. Suffice to say I won’t miss them, and I saved £140 on the price they quoted me.”

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Posted 3 weeks ago

“Took out and paid for my new Motorcycle Insurance on Monday 17th March. Had some dificulty validating my account, but that could have been my fault. No documents had been attached to my account or emailed over by Thursday 20th. Went online for a web chat.I was asked had I paid? Gave them the payment reference details. Recived a message saying that the payment details had been sent to the validation team for checks, which could take 30 mins and not to use the vehicle until I had comformation that the policy was live! Good job I actually don't need the policy to be live until Saturday 22nd! Incredibly slow process. The main thing Gabriel GG1 really seemed most interested in was wining a competition for the best advisor. She may well be, and she did resolve the problem, but this was not a good start on behalf of One Call.”

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Posted 3 weeks ago

One Call Insurance is rated 4.6 based on 377,364 reviews