One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.61

4.6 Rating 378,853 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 378,853 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KT7 was polite, considerate and helpful. Without their offer of support, we were likely to cancel our home insurance renewal with One Call. We were delighted to be able to stay for another year, all made possible by KT7's clear guidance and reduction in the original quote by approximately £100. Thank you KT7 for all your help.”

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Posted 2 hours ago

“Because she has help me to best price for my home insurance”

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Posted 4 hours ago

“Professional, efficient and helpful. Thank you cw2”

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Posted 5 hours ago

“i spoke today to discuss my house insurance i will be happy to think about i One Call when i renew my other insurances. i was assisted by agent js4”

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Posted 6 hours ago

“I had tried unsuccessfully to transfer my current vehicle insurance policy to my new car on the website as it would not let me enter my vehicle manually andit just kept going round in a loop everytime. I tried ringing but could not get through and really needed to sort my insurance out that day without waiting for someone to call back. I then tried the chat function which was better in that someone came online very quickly. However, I had to repeat the answers I had already entered online before initiating the chat and the operator seemed more interested in upselling me additional insurance products which were not relevant as it was a brand new vehicle. It seemed like the operator was following a script rather than responding to my request. We did manage to sort it out eventually via the chat but it felt tortuous and I incurred an additional admin charge because I had not been able to complete via my portal through no fault of my own.”

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Posted 6 hours ago

“LN1 was really helpful in helping me find a cheaper insurance renewal quote”

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Posted 6 hours ago

“IR2 was helpful over the chat box getting me a cheaper quote fantastic”

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Posted 6 hours ago

“Helpful & pleasent agent .”

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Posted 6 hours ago

“Exceptional Customer Service received from AR5 this evening.”

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Posted 7 hours ago

“EK4 helped me imensly, and sorted out my query very quickly”

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Posted 7 hours ago

“WP1 was really helpful with info re my account.”

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Posted 7 hours ago

“Dealt with enquirery ok. just seems so long typing on chat.”

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Posted 7 hours ago

“Wp1,very helpful, quick, easy sorting a solution, a credit to company”

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Posted 7 hours ago

“EK4 I cancelled my policy, the agent I chatted with was very helpful, made the cancellation process very easy. All done within 10 minutes.”

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Posted 7 hours ago

“KB2 was very helpful, I wasn't happy with the fee i had to pay for administration but that is not her fault. She did her side of the job well. Thank you”

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Posted 7 hours ago

“WP1 Excellent Service provided. WP1 answered all my questions”

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Posted 7 hours ago

“Mf7 was very helpful and sorted out my quote promptly , been with onecall for years and been great so far .”

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Posted 7 hours ago

“I got a callback from EC1 who was friendly, helpful and quick. He matched another company for a renewal and made it all very easy. EC1 must be a real asset to the company- switched on, courteous and professional.”

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Posted 7 hours ago

“WP1 was very helpful with my problems, And upgraded my breakdown cover.”

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Posted 7 hours ago

“Ar5 very helpful”

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Posted 7 hours ago

One Call Insurance is rated 4.6 based on 378,853 reviews