Cookology Reviews

Name: Cookology
Address: Unit 2 Piperell Way, Haverhill
Rating: 4.79

4.8 Rating 6,149 Reviews

100 %

of reviewers recommend Cookology

4.8

Based on 6,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cookology:

Cookology is an Online White Goods Retailer, specialising in appliances such as Chimney Cooker Hoods, Extractor Fans, Hobs, Ovens, Fridge Freezers, Beverage & Wine Coolers, Mini Dishwashers and much more!

Based in Suffolk, the Cookology brand was created in 2015 to bring high-quality products directly to consumers, without the high prices that come from luxury showrooms. Our warehouses are stocked with more than 100,000 units, ready to ship for next day delivery. For larger items, we work with some of the UKs best couriers to hand-deliver to your doorstep.

As well as our website, we run a successful Amazon store and many of our Cookology items are Best Sellers and we are Top Rated eBay Sellers.

Our team of expert customer service staff are here to answer your questions and help you to pick out the perfect appliance for your kitchen, whether it’s a brand new induction hob, a stylish fan oven, or a fridge with food for the whole family.

Visit Website

Phone:

08000 308 444

Email:

marketing@cookology.com

Location:

Unit 2 Piperell Way
Haverhill
CB9 8QW

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Cookology 5 star review on 4th September 2022

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to purchase a mini-freezer as an in-home backup to my main freezer. I ordered initially from Amazon but, a month and two failed deliveries later, I cancelled and ordered instead from Cookology. Same price, same quality but delivered free within 24 hours and now working perfectly for me. I am delighted with the product and the service by Cookology.”

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Posted 2 years ago

“Easy to navigate website. Quick delivery”

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Posted 2 years ago

“My new fridge was delivered promptly and it is perfect thank you. I only have one small problem, I didn’t receive a confirmation email when I placed my order”

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Posted 2 years ago

“Great little freezer, good size, light and easy to move.”

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Posted 2 years ago

“Easy ordering, fast shipping, no damage to item.”

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Posted 2 years ago

“Excellent order process, excellent price, excellent delivery”

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Posted 2 years ago

“Excellent service..”

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Posted 2 years ago

“Great service thanks”

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Posted 2 years ago

“Never had an induction hob before. Most impressed with how easy it was to cook on and an incredible price to boot.”

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Posted 2 years ago

“Everything is brilliant so far.”

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Posted 2 years ago

“I have ordered a couple of items recently (Cooker hood and Combi Microwave) on separate occasions and both orders were delivered very quickly. I had to arrange for an item to be delivered to Scotland so contacted their customer services to arrange a specific delivery date - they were very quick in responding to my email and delivery in Scotland was spot on. Thank you very much. Unfortunately, my combi microwave was damaged when I unpacked it. Again, contacted their helpdesk and provided photos of the damaged items as per their guidance on the website. They were quick to respond and were apologetic. As the microwave was built in, the damage to the outer casing would not be seen so I settle on a partial refund rather than return after I tested that the microwave was in full working order. The refund process was very quick. I would have given 5 stars had the item not been damaged. All in all a very good service was provided by Cookology and the items purchased look great.”

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Posted 2 years ago

“Very good ceramic hob,next day delivery included in price!”

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Posted 2 years ago

“Good service and decent product.”

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Posted 2 years ago

“Happy with the product shame about the delivery. My item is full of dents”

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Posted 2 years ago

Good Afternoon, I am very sorry to see this! This is not how we expect our items to arrive and i apologise on behalf of Cookology. I have sent you an email to discuss this further. Look forward to hearing back from you, Kind Regards Kate

Posted 2 years ago

“Very good looking cooker hood.”

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Posted 2 years ago

“Very quick and efficient- free delivery- excellent product at good price”

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Posted 2 years ago

“Arrived damaged. Lied to as I was told the new one would be arriving and they would do an exchange, but no they turned up nearly 2 weeks later to just collect still no delivery”

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Posted 2 years ago

Good Afternoon Thank you for reaching out to us. I am very sorry to hear you have had a negative experience. I can see we have replaced the item for you and we also processed a partial refund as a goodwill gesture for you. If you wish to discuss this further, please do not hesitate to contact me on- kate@thewrightbuy.co.uk Kind Regards Kate Office Manager

Posted 2 years ago

“Quick delivery Fast response to queries.”

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Posted 2 years ago

“Out of the packet with error code e1, then 5 washes and error code e4. It won't let you do anything then. Overall not impressed”

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Posted 2 years ago

Good Afternoon Thank you for reaching out to us. I am very sorry to hear you have had a negative experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. I can see we have been emailing you regarding this issue, please let us know how you have been getting on since our last correspondence Look forward to hearing from you, Kind Regards Kate Office Manager

Posted 2 years ago

“I ordered a fridge from cookology and it arrived damaged. I contacted them immediately and they rectified it quickly and new fridge arrived within 2 days. I was really impressed with how quickly this was dealt with. Would definitely recommend and buy from them again. Thank you”

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Posted 2 years ago

Cookology is rated 4.8 based on 6,149 reviews