The Organic Butchery Reviews

Name: The Organic Butchery
Rating: 4.68

4.7 Rating 5,612 Reviews

92 %

of reviewers recommend The Organic Butchery

4.7

Based on 5,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01837871400

Email:

hello@organicbutchery.co.uk

Location:

The Organic Butchery, Ellacott, Bratton Clovelly, Devon
EX20 4LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been buying your organic bone broth for ages, and I normally love them. But the last two lots of beef broth have been so highly peppered I shan't be able to use them in the future. At the moment the lamb ones seem OK.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear you have had some problems with your order. Please do not hesitate to contact us at hello@coombefarmorganic.co.uk, so we can look into resolving this for you.

Posted 2 years ago

“Bloody stunning 10/10”

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Posted 2 years ago

Thank you for your five star review and recommendation, it is so appreciated.

Posted 2 years ago

“Half of my order was defrosted, otherwise the products taste great. If it wouldn't be the problem with the transport I would gladly keep ordering from them.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. You are right, that is not the level of service that we should be providing and for this I am truly sorry, please can you get in touch with us at hello@coombefarmorganic.co.uk so we can put this right for you.

Posted 2 years ago

“Quality was excellent. One of the best steaks I have ever had. Only downside was that the pork burgers and the bacon were not still frozen. Very much looking forward to the joint of topside if it’s as good as the rest I shall be another very happy customer.😊”

Helpful Report

Posted 2 years ago

Wonderful to hear that you enjoyed your order, thank you for leaving us such a lovely review. We are reviewing our packaging and we hope you will start to see a change in the box, liners and ice in future orders from us.

Posted 2 years ago

“Wonderful service and quality”

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Posted 2 years ago

Thank you for your wonderful review, we hope you come back to order again soon.

Posted 2 years ago

“I brought the duck has a present, it said if i spent over a certain amount i would get frre delivery, i didn't. But has it was a gift, i paid the price asked for. When it arrived at my son-in-laws the stuffing and bacon had both defrosted, he phone you, then messaged me that i would be reciving a refund for those 2 items. I didn't, or rather havn't so far. Now the feed back has all been positive on the quality and taste of the duck and he seems happy with the present, so all good in that department. But i'm still unhappy i had to pay postage that should have been free, and no refund. Susan F Redworth”

Helpful Report

Posted 2 years ago

Thank you for your order, Sadly your order value was under £100 so did not qualify for free delivery. We can confirm a full refund has been processed and should be back in your account very shortly - apologies that you have had this experience with us, we will make sure it is passed on to the relevant team. if you have any questions please do not hesitate to get in contact with us, our number is 01460 279509.

Posted 2 years ago

“I ordered organic beef as I appear to have an intolerance reaction to other beef products- possibly due to foods or medications fed to those cows. I have only used the stewing steak so far (slow cooker) but it was lovely, and no reaction to the food so far!! Flavourful and melted in the mouth. Gristle and fat were at a minimum. I will 100% be ordering again.”

Helpful Report

Posted 2 years ago

"Thank you for your five-star review. I am very glad you are enjoying our excellent service and fantastic Organic Meat. The welfare of our animals is of utmost importance to us."

Posted 2 years ago

“Brilliant service and delivery. Great value for money and lovely tasty meat”

Helpful Report

Posted 2 years ago

Thank you for your kind review, we really appreciate it.. Thank you for your custom and we look forward to hearing from you again.

Posted 2 years ago

Wonderful to hear that you enjoyed your order, thank you for leaving us a lovely review.

Posted 2 years ago

“Great company with great items. Cheers”

Helpful Report

Posted 2 years ago

Thank you for your five star review and recommendation, it is so appreciated.

Posted 2 years ago

“Great animal welfare standards and products.”

Helpful Report

Posted 2 years ago

Thank you for your five-star review. We're so pleased to hear you are enjoying our excellent service and delicious organic produce. The high welfare of our animals is of the utmost importance to us.

Posted 2 years ago

“Good service and product Not keen on emptying freezer gell down the sink.”

Helpful Report

Posted 2 years ago

Wonderful to hear that you enjoyed your order, thank you for leaving us such a lovely review. We are constantly looking at ways in which we can improve or reduce our packaging without compromising its effectiveness, thank you for your patience we hope to have some new packaging soon which will include some less messy ice packs.

Posted 2 years ago

“Beautifully packed with eco packaging. Delicious, tender, juicy steak. We look forward to trying the other things.”

Helpful Report

Posted 2 years ago

Thank you for your lovely review, we really appreciate it. We are delighted to hear that you are enjoying our produce. Thank you for your custom and we look forward to hearing from you again.

Posted 2 years ago

“Really happy to support such a lovely ethical company producing such delicious food. Super efficient service and completely reliable.”

Helpful Report

Posted 2 years ago

Thank you for your lovely review, we really appreciate it. We are delighted to hear that you are enjoying our produce. Thank you for your custom and we look forward to hearing from you again.

Posted 2 years ago

“The best Brest chicken you can buy! Tastes great!”

Helpful Report

Posted 2 years ago

Thank you for your great five star review and recommendation.

Posted 2 years ago

“Arrived on time and still frozen, couriers delivered within the stated time slot. Excellent packaging and we will re-use it / the ice bags. The beef joint was delicious and looking forward to the steaks! Haven't tried the other items yet but I'm sure they will be just as good. Highly recommend.”

Helpful Report

Posted 2 years ago

Thank you for your lovely review, we really do appreciate you taking the time to let us know what you think - we are so pleased to hear you are enjoying the produce. Thank you for buying from us and we look forward to hearing from you again soon.

Posted 2 years ago

“So far so good. Order delivered on day requested. But all in freezer do cannot comment in the meat itself at this time”

Helpful Report

Posted 2 years ago

Thank you for your kind review, as a small business we really do appreciate you taking the time. We hope to see you back shopping with us again soon.

Posted 2 years ago

“I drink one sachet of this bone broth every morning and I have felt a huge improvement in my health and energy levels. I love it! Thank you!”

Helpful Report

Posted 2 years ago

Thank you for your wonderful review, we hope you come back to order again soon.

Posted 2 years ago

“Having previously bought from the other big name organic companies (Daylesford, Able and Cole etc), I have got fed up with poor quality ends of meat being passed off as joints. I switched to Combe Farm and have been delighted with the quality I receive. Thank you Combe Farm.”

Helpful Report

Posted 2 years ago

Thank you for your wonderful review. We are so glad you enjoyed your delivery, we hope to meet your expectations with every order!

Posted 2 years ago

“excellent service. When delivery was delivered to the wrong address by DPD and arrived defrosted, this was quickly and efficiently dealt with by Coombe who arranged a replacement with an earlier delivery time -meat this time still frozen. Have used before and the meat has always been excellent or quickly refunded if not to complete satisfaction.”

Helpful Report

Posted 2 years ago

Thank you for your order, it was lovely to hear that you enjoyed the food. Thank you for leaving us a review, we strive to provide excellent customer service and hope you will come back again soon.

Posted 2 years ago

The Organic Butchery is rated 4.7 based on 5,612 reviews