Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 473 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never order from this company again. Ordered Christmas gifts 23rd November. Emails totally ignored. After ringing them I got a email on 16th December to say sold out. Totally left it too late to order from another company. Avoid.”

Helpful Report

Posted 3 years ago

“Ordered a booster cushion for my mother. It never arrived. Called them up and they said Hermes had not attempted delivery but had sent it back to them !!!!! They would send out another. This never turned up either. Another call to customer services. Promised to send it out again, it never turned up. Final call to customer services to cancel order and request refund which did turn up as a cheque. Now the final sting in the tail, each time you call customer services you are paying premium rate call charges. My three calls to try and rectify their total incompetence ended up costing me over £16. Absolutely the worst online shopping experience ever combined with the sharp practice of fleecing you with premium rate call charges. Totally unethical company who totally justify the many one star reviews. I will be avoiding these sharp operators in the future and my advice to you is to do the same.”

Helpful Report

Posted 3 years ago

“My order aced on 26/12/21 costof that order £255 28. Only received so three items leaving £118 for goods not received, they day was in order received, (certainly was not.). Got hold of them eventually after phone calls holding on, send there must have been mix up on order and would send again. Still not received them on 9/12/21. Have sent email to address returned after 4 attempts saying server not accepting it. Now writing in person to them. All I want now is refund for monies owing. Then going to close account, fed up with nothing but hassle customer services couldn't care less.”

Helpful Report

Posted 3 years ago

“My order was not what i expected. Trying to get hold of someone regarding my return has been a headache. They say that their get back to you within 72hrs but dont, several emails later they still havnt... all i want is a returns label... never again”

Helpful Report

Posted 3 years ago

“the company uses Hermes for its deliveries . I suggest you open the package BEFORE the driver leaves your front door . Damaged box ,damaged goods ,free delivery but it cost £11.15 postal charges to return goods that cost £25 , ie 45% of the cost of the goods . Poor packaging was part responsible for the damage . Not impressed !!!!!”

Helpful Report

Posted 3 years ago

“I am very disappointed with a firework lamp I expected it to explode like firework no all it does is nothing that is why I am only giving it one star”

Helpful Report

Posted 3 years ago

“Returned damaged goods, refused refund on one, no adequate explanation. Disgrace to the industry. Stole my money.”

Helpful Report

Posted 3 years ago

“Would you believe it Coopers are STILL bombarding my promotion emails with their unsolicited adverts many days after my previous adverse review!!! Do they read these reviews are are they just being perverse? If not, please DO share my comments with the culprits ... Peter Swan”

Helpful Report

Posted 3 years ago

“Wrote, enquiring about stock of their 'bicycle trailer'. Not only did they not bother answering me, the very next time I checked their site the trailer was missing. I had obviously reminded them to carry out a stock check. I wouldn't mind but there own site states: 'We aim to respond to queries within 24 hours however, please allow longer during busy periods'. I've waited about 2 weeks so far?”

Helpful Report

Posted 3 years ago

“Put an order in on the 6th October, phoned 3 weeks later to be told after 30 minutes waiting to get through to be told they could not find my order, someone would phone me on Monday to sort it out, no phone call, so phoned again and was told my order had been found, so looked forward to receiving it, when it arrived it was nothing like my order, so phoned again, (at 7p a minute) an when I told them my order was not what I had ordered, and that I should receive compensation for all the calls with no order in sight, was told I would have to show them my phone bill to prove my calls,when I said that was impossible as no paperwork is received from phone calls, she cut my call of, I phoned up a different number not costing 7p a minute and was told somebody would phone me to discuss the matter, so far no call received. great customer service, will not be using this company again”

Helpful Report

Posted 3 years ago

“Very disappointed with the product jo40. Pack of 4 chome suction pads. £15 99 . They do not stay as a suction for very long . Would not recommend or ever buy again ,waste of money.”

Helpful Report

Posted 3 years ago

“Placed an order from the Winter 2021 catalogue which states 20% off everything only to find when delivered i was charged the full price. No chance of being able to contact anyone on the phone as there was a waiting time of 25 people. The goods that i ordered were shoddy goods not worth the special price. I would strongly suggest to any other customers to be extra careful with any orders to avoid disappointment.”

Helpful Report

Posted 3 years ago

“I ordered an Air Rhino from Coopers. Unfortunately it was incomplete. They arranged to have it collected but, although they stated on their Invoice that we would get a full refund, you have to pay the carriage costs of the return. At last, after sending them a message on the pending refund through their web site and I called the customer services, they took 3 weeks to reimburse us (minus £3). I will never use this company any more. I feel very disappointed indeed. They wasted my time and money.”

Helpful Report

Posted 3 years ago

“I recently purchased a solar animal repeller for my son's garden. It have proved very effective in keeping a neighbours' cats away. The service I received from Cooper's was excellent .Ordering was easy, delivery was within the given time, plus there was an added bonus of free delivery. I wouldn't hesitate to recommend this company. Thank you”

Helpful Report

Posted 3 years ago

“I've purchased on behalf of my elderly mother, quite a few things from Coopers. On more than one occasion I've ordered something in error, but the team respond quickly to my emails thus resolving any issues. It really is an excellent service, highly recommended for the quality of goods and efficient back-up team. Thank you”

Helpful Report

Posted 3 years ago

“We have been waiting over three weeks for our order. We have been told it has been dispatched but Hermes haven’t even received it yet. We keep emailing them but they take nearly two days to reply . Dreadful service. Never ever again”

Helpful Report

Posted 3 years ago

“I have had good service for many years but their website is a mess Tried to find out where my order was but on the website was "Tracking N/A". Really in this day and age tracking should always be there. And another thing, I ordered on the 9th and now we are at 15th, it's about time they got that right, I can order from eBay or Amazon and my orders are delivered within at the most 2 days”

Helpful Report

Posted 3 years ago

“They do not respond within 24 hours. I spoke to one older female member of staff and whilst she wasn't rude, by the tone of her voice you could tell she didn't want to be there or deal with me. With the current situation, she should think herself very lucky that she's even got a job. If it were me, I would dispense with her services and employ someone who does want it.”

Helpful Report

Posted 3 years ago

“Why are you still trading”

Helpful Report

Posted 3 years ago

“I bought a hosepipe a few months ago it sprung a leak E mailed company on sat a new one arrived tue brilliant customer service”

Helpful Report

Posted 3 years ago

Coopers Of Stortford is rated 1.9 based on 473 reviews