Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.95

2.0 Rating 469 Reviews

19 %

of reviewers recommend Coopers Of Stortford

2.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

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“Shocking Customer Service!! Bought a street lamp with planter, great at first looked good at night but failed. I emailed they're customer service to tell them my problem. I had a reply asking would i like a refund or replacement. i replied i would like a replacement. Waited over a week but nothing arrived in post. I then Emailed customer service 3 times in that second week with no reply. They could NOT be bothered to rectify the problem. Do yourselves a favour and shop elsewhere. There are plenty of online stores with great customer service and don't sell faulty items. I will make sure i tell a lot of people not to buy from this company 1/10”

Helpful Report

Posted 1 year ago

“My friend gave me a neck fan quoted by coopers to be silent it is ghastly, so noisy you can’t hear anything but the noise of the fan I know it cost her over£20 with postage, if you have any decency refund her money and bin the rest of your stock it is absolute rubbish not fit for sale it is so noisy the family can’t hear the tv for it or speak to each other. I have used your catalogue in the past , but after this never again I can’t tell her how awful it is as it was a gift”

Helpful Report

Posted 1 year ago

“Dreadful service no helpful staff despicable management I've even been lies too”

Helpful Report

Posted 1 year ago

“Dreadful service no helpful staff despicable management I've even been lies too”

Helpful Report

Posted 1 year ago

“My order took a month to get to me and was sent three times. Finally when I got the order the third time it was sent it was not sent to my choice of delivery place. Also two of the items were completely wrong, not what ordered. I would not go near this company again!”

Helpful Report

Posted 1 year ago

“I ordered several items (all presents) from Coopers on 15/12/22 with the guarantee that all orders made before 21/12/22 would be guaranteed to arrive before Christmas. This guarantee was worthless, the items did not arrive until long after Christmas and only after I had eventually managed to get through (I had rung the company numerous times trying to get through) and a very rude person said the fault lay with me as I should have chased this matter up with the Courier. The order eventually came in 2 separate deliveries, after more phone calls from me. a belated apology, no gesture of good will. all the years I have shopped there I have not had a problem, but no recommendations from me again and no more purchases. Very disappointing, just would not trust them again”

Helpful Report

Posted 1 year ago

“I placed an order and when I checked on my bank there were 2 payments pending for ONE order I have received the order today one payment has gone out but the other one is still pending I phoned customer service and the young lady had the manners and personality of a dried up prune she was curt and very unpleasant I own my own company and have never had the attitude she had to a customer. How can I get this sorted I have contacted my bank and 2 payments were put through by Coopers I have times and authorisation codes for both PLEASE I need this sorting out Hilary Yates”

Helpful Report

Posted 1 year ago

“I have received a different item to the one ordered online but when I explained that to customer service, she said I would have to pay £3 to return the item Even when I didn't actually order the item they sent. It was some fleece draught excluders but was sent different ones that were not as good as the original ones ordered, pretty awful and cheap flimsy looking draught excluders, not happy at all with them and don't see why I should have to pay to return something I didn't order. Cust service said that they have a right to send different items of same quality and price (well that's not what I received) so I'm going to write to the company now as I'm not keeping them and want them collected free of charge and if that doesn't happen then I'll return them and shop elsewhere in future!!!”

Helpful Report

Posted 1 year ago

“I am unable to resolve a delivery charge problem. Like other customers the charge to contain company is ridiculous. I am contacting my payment company to refute payment. Do not use them.”

Helpful Report

Posted 1 year ago

“Bought umbrella which was a two for one price offer. Only received one umbrella - not impressed; and can't find their web chat service which they advised in response to my e-mail. Why are they in business if they don't want to serve us?”

Helpful Report

Posted 2 years ago

“I ordered a egg poacher and a plug in mini heater they came on the 5th of October the poacher was not compatible for my induction hob and the heater didn't work I sent them back on the 8th of October with evri and I haven't heard anything from you, I've reported it to PayPal I want my money back I will not shop there again”

Helpful Report

Posted 2 years ago

“Spent ages on the phone obviously because its a premium rate number, which is not made clear on their DAILY MAIL advert. Fortunately I have a premium rate cut off with Virgin so I was cut off whilst making my payment. The phone call ripped me off for £10. DO NOT USE THIS COMPANY. They should not be allowed to advertise.”

Helpful Report

Posted 2 years ago

“Do not use this company. My dad bought some slippers, never turned up, had to ring up twice total of £6.27 extra on the phone bill, absolutely disgusting, shame on you. W”

Helpful Report

Posted 2 years ago

“Customer services charges a premium rate and this is not clear. Terrible for a company which has a high number of elderly customers who would tend to call rather than use email. I am also pretty sure I never agreed to be sent catalogues, so question their GDPR compliance.”

Helpful Report

Posted 2 years ago

“Have used Cooper's for decades.Not any more after discovering that premium rate phone charge .Kept waiting 14 mins then cut off by Cooper's so couldn't order.Found the call cost me £9.49 and gained nothing except raised blood pressure.Coopers...what has happened to your company??I'm ashamed to have recommended you to friends and family.”

Helpful Report

Posted 2 years ago

“Bought a rhino tyre inflator got no mains adaptor for charging battery in box can only use cigarette lighter point. So can't inflate anything unless near car.”

Helpful Report

Posted 2 years ago

“Poor quality service”

Helpful Report

Posted 2 years ago

“Coopers of Stortford have kept my deceased mothers information illegally for over a year. I have been asking them to remove her name and address from their database, for 15 months I have returned their catalogues, that have been re-directed to my address. They send so many catalogues, about 1 a month. You can’t call the customer services number without a charge. I have also sent several emails via their website, which have all been ignored. They do not have a direct email address. This company spam you, as soon as they have any details, my advice, never give them your information and do not buy from them. They can not be trusted. I have been extremely distressed with having to deal with this terrible company, they continue to send catalogues. PLEASE REMOVE customer account 3364057.”

Helpful Report

Posted 2 years ago

“After terrible customer service I rang you and I have now been charged for the call”

Helpful Report

Posted 2 years ago

“Premium rate phone line and one awful customer service lady who had the warmth of a nile crocodile”

Helpful Report

Posted 2 years ago

Coopers Of Stortford is rated 2.0 based on 469 reviews