Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 473 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used them before and had no problems. Quick delivery”

Helpful Report

Posted 10 years ago

“Terrible customer service, staff do not seem to know what they are doing, ordered a wheeled garden sprayer, it was damaged on delivery so arranged for courier to pick it up, he picked up damaged item but knew nothing about a replacement. I called them only to be told item now out of stock. I requested a refund which they failed to do. Received a booklet through the post saying item was now in stock (this was 2 days later) I reordered item and ended up paying for two. I also ordered a set of garden tiles, buy two get one free, I am still waiting for the third. Would not buy anything again from this so called "family firm" they have no regard for their customers. I also object to there high priced phone tariff.”

Helpful Report

Posted 10 years ago

“Regarding my previous feedback. The item ordered 'Tyre pressure monitor' was delivered at the time Customer Services stated. Quality of the item is good and functions perfectly well. So worth the wait.”

Helpful Report

Posted 10 years ago

“I have given 1 star because there is nothing less. Their customer service is absolutely atrocious. Their website didn't work properly so I emailed them, must have been 5 or 6 times at least. I asked them to ring me but basically they refused even though I had explained it was their website that was at fault. They would only give me an 084 number to ring them on, which I would have to pay for. In the end I told them I wanted no more to do with them & to remove my data. They preferred to do this rather than ring me to sort the problem & take my order. UNBELIEVABLE!”

Helpful Report

Posted 10 years ago

“This is about the Coopers of Stortford Door Canopy They have misrepresented the dimensions. I purchased four of these for the area between our kitchen and garage doors. Coopers state that each additional extension adds 1.23 metres. 4 = 4.92 Metres, so I drilled the holes, fitted the four units and the total length is actually 4.75m not 4.92 as claimed. 17 cm short! 6.6 inches. This means that the kitchen door is not covered. I tackled Coopers and they really weren't interested and suggested that I returned them.What good is that when they have already been installed. Ant reputable company would offer a remedy. I suggested that they could send me the materials to extend one by the missing dimension. Not interested. What is more important is that they would not admit the mistake and refused to change the claim in their brochure. So what about other customers who will have been duped? Incompetent and arrogant. Trading standards must be informed.”

Helpful Report

Posted 10 years ago

“ordred a luggage set first one went missing in hermes depot and still waiting 2 weeks on for a replacement emailed this company no sorry and still waiting”

Helpful Report

Posted 10 years ago

“I have seen some negative reviews of this company, but my own experience has - so far - been positive. I bought a propelling pencil, which turned out to be of better than expected quality and excellent value for the surprisingly low price. It arrived within a few days. An email query about replacement leads received a prompt response. At least they provide an email address for customers to get in touch, unlike some traders!”

Helpful Report

Posted 10 years ago

“I ordered by phone an item that I was told is in stock. It is now 10 days later and still no delivery. Although company policy allows up to 28 days for delivery I find it extraordinary that my bank account is still to be debited after this length of time. How can this company expect to compete with online retailers with a much quicker turnaround. Hopefully when this item finally arrives it will have been worth the wait.”

Helpful Report

Posted 10 years ago

“Bought a electric knife sharpener and turned up in reasonable time. Went to use the product and what a load of junk. Made the knives worse than better. After a short while the motor slows down and eventually stops. Have contacted coopers twice by e mail to customer services but have had no reply. I am not one to chase them down with phone calls etc...weighing up the cost of product to the time and effort factor, just not worth it. However power of the pen (or in this case e mail) is mightier than the sword. Don't be fooled by the wholesome family business and happy photo of the Coopers personnel on the website. They are selling junk and don't respond to customer complaints. Strong words but I don't like being ignorned when I have a legitimate complaint.”

Helpful Report

Posted 10 years ago

“Ordered a chainsaw sharpener which was apparently 'in stock'. Once payment had been taken they told me that it might take up to 28 days to deliver. 10 days after ordering it still hadn't arrived and customer services told me that it wouldn't get delivered for another week. Tried to cancel but they said it was too late and that I would have to wait until it was eventually delivered then ask for a refund. 28 days delivery for an 'in stock' item is a WASTE OF TIME!”

Helpful Report

Posted 10 years ago

“I ordered 2 sofa protectors from Coopers. While the quality of the products was ok, do not, I repeat DO NOT purchase these for leather sofas as they are completely unsuitable! They slip down every time you move!! There is no mention of this in the catalogue. I have suggested that this be included in the description. Whether of not this happen remains to be seen..... However, I have to say that there was no problem obtaining my refund. This was processed immediately, so well done Coopers for that!”

Helpful Report

Posted 10 years ago

“Purchased a handheld vacum cleaner which caught fire. Had it replaced and the replacement had sparks flying out and then packed up. Coopers refused to replace the second one or give a refund as the warranty had run out. I was more concerned about them taking it out of the catalogue, however, they would not confirm this and they did not offer an apology saying there was nothing they would do to help me. I think it is disgusting that they are selling dangerous products and I will never use Coopers again.”

Helpful Report

Posted 10 years ago

“Very disappointed with spin mop and bucket. It doesn't spin the mop as dry as what I was expecting, still have to squeeze the mop out with hand. When I was mopping floor a ball bearing flew out and I've no idea where it came from. I was expecting much more from this mop.”

Helpful Report

Posted 10 years ago

“This company do not care about customers They take your money,then you have to contact them to chase your order 100% Crap Service”

Helpful Report

Posted 10 years ago

“I purchased a solar sensor light from Coopers in June of 2013 and it failed in September of 2014. It was out of their 12 month guarantee but I purchased another in the following month. February 2015 and this one has failed also. I asked for a refund but was told that under the terms of their guarantee they would only issue a replacement. At first I thought I would accept this but 10 days on I am still waiting to hear from them. I have now changed my mind and have demanded a refund as under the trades description act if a product is faulty one is entitled to a full refund. All I get from them though is an automated reply saying that they are experiencing a high level of emails and phone calls. Try to ring customer services and it's constantly engaged. I posted a review on their website a week ago and so far they haven't published it. Seems they only show those that show them in a good light, (no pun on light intended!) I wouldn't but from these people again.”

Helpful Report

Posted 10 years ago

“Eight days after placing an order there was no sign of delivery. Contacted the company to be informed there was a stock issue but my order could now be dispatched. Took a further three days to be dispatched and reach me. Whilst my query was dealt with promptly I can’t help but feel it should never have happened in the first place. For the price delivery was very slow compared to other online retailers.”

Helpful Report

Posted 10 years ago

“In 2014 I purchased 12 solar lights, no problem with the delivery but the quality was appalling within 3 months of purchase only 2 out of the 12 lights still worked this could have been due to the inadequate waterproofing. My advice save your money.”

Helpful Report

Posted 10 years ago

“Ordered a umbrella by one get one free however when I received them one of them was faulty so emailed Coopers to report it 2 days later a replacement was received I would surely recommend this company to anyone. Mrs I Bell Preston lancs.”

Helpful Report

Posted 10 years ago

“Two years in to your Cat Scarers and my garden is a haven for cats. Without doubt your product not fit for purpose. See your write-up.”

Helpful Report

Posted 10 years ago

“The delivery took two days once they were sent(over seven days to actually send them) and the stuff I ordered was good and well packaged they would be a good company if they sort the despatch side of the business out.”

Helpful Report

Posted 10 years ago

Coopers Of Stortford is rated 1.9 based on 473 reviews