Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.95

2.0 Rating 469 Reviews

19 %

of reviewers recommend Coopers Of Stortford

2.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent a cheque as reimbersment for goods they were unable to supply but got my name wrong, absolute nightmare trying to contact them to put things right Jean W.Midlands”

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Posted 3 years ago

“The tables are as described and on time, but coopers took the money twice and a nightmare trying to get it back”

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Posted 3 years ago

“Purchased luxury crackers for Christmas, disappointed with contents, worse of all 2 contained no gift”

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Posted 3 years ago

“I am over the moon with my order a CD radio player Fantastic delivery good value Gary Birmingham”

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Posted 4 years ago

“Customer in Shipley My wife ordered 2 items when the arrived they were the wrong colour, we sent them back and reminded them of the item descripion and the colour required. After approxomatley 1 month there had been no contact from them or a delivery of the correct items. Today 8.12.20 my wife contacted them by phone to be given short change and told that they knew nothing of the problem, did not offer to help or assist in finding the items and were unhelpfull. Unfortunatly I did not keep the Royal mail recipt, we won't be buying fom them again.”

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Posted 4 years ago

“I ordered two soothing sounds machines in September 2020. The on/off button stopped working after two days. Told to dispose of machines and replacements will be sent. Three weeks later nothing arrived. Told I will then receive refund. It's now December and no refund. Bernie on customer services said she would definitely get the refund paid to me. Then where is it please?”

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Posted 4 years ago

“I fail to understand why all these customers have been let down so badly and yet Cooper's receive glowing reviews on Trustpilot”

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Posted 4 years ago

“I cannot get in contact with you to change my post code. You are very elusive. Why! My post code is wrong and there does not appeared to be a channel to change it, why?”

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Posted 4 years ago

“Ordered g114 cap received 3 yesterday, kept one returned other 2 , still waiting for news of the 2 i returned monday last week Still waiting for refund , all in all I have returned 4 of these caps .”

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Posted 4 years ago

“My mother ordered cushions; £19.99 buy one get one free. The quality was so poor, no one would pay £1.99 let alone £19.99! This company bombard the elderly/housebound with offers and money off vouchers to induce them to buy their overpriced tatt. Added to this they charge when you call and charge for returns. All in all shocking.”

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Posted 4 years ago

“A word of warning about Coopers pricing policy. I bought a pair of magnetic curtain tie backs costing £12.99 ------------ then bought 3 more IDENTICAL pairs from Amazon at £3.99 each. I don't mind paying a little extra -- but £9 difference on each pair --- would have cost me an extra £27 should I have bought them at Coopers!!! I did send an email to the company asking for an explanation, but didn't receive an answer.”

Helpful Report

Posted 4 years ago

“I ordered three items a week ago, by post, and items were received yesterday, so pretty quick, but the plastic envelope was damaged in three places as if someone had cut into it with a knife to see if anything valuable could be taken out. However, all three items were still there, but the throw was the wrong colour and slippers were a size too small! Will ask for a refund for these two items, but I am not too optimistic when it will be sent out. Will keep the handkerchiefs, but because they are priced below £15, I assume Coopers will charge nearly £5 for delivery and in addition to paying Hermes for the returned items, a dozen hanchies will have cost me near £20! Waste of time and money. The next catalogue will go into the bin!”

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Posted 4 years ago

“Very sad and actually disgusted to see that Coopers are selling vented face masks (these masks are banned by many countries!!). No wonder so many people around Bishops Stortford are in stores breathing all over the rest of us. For goodness sake please stop selling these or the town will soon be on the Watch List 😡”

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Posted 4 years ago

“Ordered late on 13th delivered by lunchtime on 15th. Excellent delivery service. Happy so far with goods although not had much time to use so far. Nearly didn’t order after looking at reviews. In my case - went like a dream. Nothing to worry about. Well done Coopers.”

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Posted 4 years ago

“Bought the glass hob covers. Arrived in good time. Fit perfectly. Only problem, where the feet are positioned, means one has to be upside down. Other than that, very happy.”

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Posted 4 years ago

“My mother ordered goods early may still waiting . Have phoned several times as they have cashed the cheque 14th may x have since written a letter to which they replied asking for proof of cheque and bank statement . Calling us liars in so many words. We won't be using them again and are taking it further if no joy this time .”

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Posted 4 years ago

“Am still awaiting delivery of replacement F428 Cordless screwdriver Account no. 6688223 Order no.16285347, should have arrived 25th June”

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Posted 4 years ago

“I have been delighted with my first experience of buying from Cooper of Stortford. I recently purchased a couple of outdoor mats from the Internet which were delivered more quickly than stated, very good value for money and ideal in every respect. I would certainly use Coopers again in the future.”

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Posted 4 years ago

“by keeping me waiting in a queue when I rang to chase up my order on three occasions I never got through but ended up with phone charges of nearly £10. Would never order again and will tell everyone I can of my experience. Absolute rip-off. Also they don't publish an email address and there is no link on their website so there is no way to complain directly - I certainly will not be phoning them!!”

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Posted 4 years ago

“They give an excellent service to either over the phone or by email, nothing is too much trouble, staff very pleasant and helpful at all times, I recommend them to all my family and friends.”

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Posted 4 years ago

Coopers Of Stortford is rated 2.0 based on 469 reviews