Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 473 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a weed sweeper less than a year ago used it twice last year, tried to use it yesterday not working, phoned Coopers said the item was discontinued and I had only 28 days for a refund, I said surely by law that is not the correct procedure, phone was hung up end of conversation,booklet will go straight in the bin from now on.”

Helpful Report

Posted 4 years ago

“Oh dear, things are not looking good for this company. I've had a live telephone call and a web chat, problem still not rectified. I placed an order on the 9th February, order total £119.98, the money was taken from my account immediately, I saw on the 13th a further amount of £119.98 was taken, I called and spoke with a very pleasant Daniel who unfortunately could not help me and even told me that the money would not have been taken twice, that it's impossible as the company does not store card details. I tried to explain that I was in fact looking at my online bank statement as we spoke and that the money had most certainly left my account twice, he said his supervisor would call me to explain ... still waiting for that call!! I've been in touch again this morning via web chat with Mikey and he couldn't help either, surprise surprise, he has also told me his supervisor will call me today. No where during the order process was I informed of a "pending transaction" payment being taken as well as the original payment, in my opinion this is theft and fraud. Apparently my order was shipped 2 days ago and the "pending transaction" will be back in my account within 2/3 days. If I had known all this before I placed my order I would not have done so and will most certainly not be making any purchases. Not entirely sure where my order was shipped from that it is taking so long to arrive! At this point I am seriously regretting placing an order. I shall be reporting the company to the necessary authorities”

Helpful Report

Posted 4 years ago

“A joke of company selling items not in stock,11 days and still no item would not buy from again”

Helpful Report

Posted 4 years ago

“Coopers have taken 2 payments from my bank account for a defective water cooler that's going back. Been told it can take up to 7 working days to be put back in but they couldn't tell me why I have a pending payment when payment has already been taken! Customer 'services' had no idea, appeared condescending and uninterested from get go. Avoid at all costs as they haven't got a clue and sell below par goods going by their reviews!”

Helpful Report

Posted 4 years ago

“Sent a cheque as reimbersment for goods they were unable to supply but got my name wrong, absolute nightmare trying to contact them to put things right Jean W.Midlands”

Helpful Report

Posted 4 years ago

“The tables are as described and on time, but coopers took the money twice and a nightmare trying to get it back”

Helpful Report

Posted 4 years ago

“Purchased luxury crackers for Christmas, disappointed with contents, worse of all 2 contained no gift”

Helpful Report

Posted 4 years ago

“I am over the moon with my order a CD radio player Fantastic delivery good value Gary Birmingham”

Helpful Report

Posted 4 years ago

“Customer in Shipley My wife ordered 2 items when the arrived they were the wrong colour, we sent them back and reminded them of the item descripion and the colour required. After approxomatley 1 month there had been no contact from them or a delivery of the correct items. Today 8.12.20 my wife contacted them by phone to be given short change and told that they knew nothing of the problem, did not offer to help or assist in finding the items and were unhelpfull. Unfortunatly I did not keep the Royal mail recipt, we won't be buying fom them again.”

Helpful Report

Posted 4 years ago

“I ordered two soothing sounds machines in September 2020. The on/off button stopped working after two days. Told to dispose of machines and replacements will be sent. Three weeks later nothing arrived. Told I will then receive refund. It's now December and no refund. Bernie on customer services said she would definitely get the refund paid to me. Then where is it please?”

Helpful Report

Posted 4 years ago

“I fail to understand why all these customers have been let down so badly and yet Cooper's receive glowing reviews on Trustpilot”

Helpful Report

Posted 4 years ago

“I cannot get in contact with you to change my post code. You are very elusive. Why! My post code is wrong and there does not appeared to be a channel to change it, why?”

Helpful Report

Posted 4 years ago

“Ordered g114 cap received 3 yesterday, kept one returned other 2 , still waiting for news of the 2 i returned monday last week Still waiting for refund , all in all I have returned 4 of these caps .”

Helpful Report

Posted 4 years ago

“My mother ordered cushions; £19.99 buy one get one free. The quality was so poor, no one would pay £1.99 let alone £19.99! This company bombard the elderly/housebound with offers and money off vouchers to induce them to buy their overpriced tatt. Added to this they charge when you call and charge for returns. All in all shocking.”

Helpful Report

Posted 4 years ago

“A word of warning about Coopers pricing policy. I bought a pair of magnetic curtain tie backs costing £12.99 ------------ then bought 3 more IDENTICAL pairs from Amazon at £3.99 each. I don't mind paying a little extra -- but £9 difference on each pair --- would have cost me an extra £27 should I have bought them at Coopers!!! I did send an email to the company asking for an explanation, but didn't receive an answer.”

Helpful Report

Posted 4 years ago

“I ordered three items a week ago, by post, and items were received yesterday, so pretty quick, but the plastic envelope was damaged in three places as if someone had cut into it with a knife to see if anything valuable could be taken out. However, all three items were still there, but the throw was the wrong colour and slippers were a size too small! Will ask for a refund for these two items, but I am not too optimistic when it will be sent out. Will keep the handkerchiefs, but because they are priced below £15, I assume Coopers will charge nearly £5 for delivery and in addition to paying Hermes for the returned items, a dozen hanchies will have cost me near £20! Waste of time and money. The next catalogue will go into the bin!”

Helpful Report

Posted 4 years ago

“Very sad and actually disgusted to see that Coopers are selling vented face masks (these masks are banned by many countries!!). No wonder so many people around Bishops Stortford are in stores breathing all over the rest of us. For goodness sake please stop selling these or the town will soon be on the Watch List 😡”

Helpful Report

Posted 4 years ago

“Ordered late on 13th delivered by lunchtime on 15th. Excellent delivery service. Happy so far with goods although not had much time to use so far. Nearly didn’t order after looking at reviews. In my case - went like a dream. Nothing to worry about. Well done Coopers.”

Helpful Report

Posted 4 years ago

“Bought the glass hob covers. Arrived in good time. Fit perfectly. Only problem, where the feet are positioned, means one has to be upside down. Other than that, very happy.”

Helpful Report

Posted 4 years ago

“My mother ordered goods early may still waiting . Have phoned several times as they have cashed the cheque 14th may x have since written a letter to which they replied asking for proof of cheque and bank statement . Calling us liars in so many words. We won't be using them again and are taking it further if no joy this time .”

Helpful Report

Posted 4 years ago

Coopers Of Stortford is rated 1.9 based on 473 reviews