Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.95

2.0 Rating 469 Reviews

19 %

of reviewers recommend Coopers Of Stortford

2.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No refund received after 3 months, despite promises My parents had been loyal customers of Coopers for many years. They liked to buy from the catalogue, especially as they were less able to get into town, and not confident ordering from Amazon. They ordered a walker from Coopers, but by the time they received it my father was too ill to use it. Coopers agreed to collect it and provide a refund. My father died shortly after. 3 months later, several expense phone calls, and many emails later, they are now refusing to refund my widowed mother the £79.99 that without my Dad’s pension, she cannot afford to be without. Do not buy anything from this company unless you are sure you need it, and will live to enjoy it.”

Helpful Report

Posted 5 years ago

“I have asked 9 TIMES to beremoved from mailing LISTS! Still getting catalogue ENOUGH - STOP - DESIST !! AS SOON AS PEOPLE ASK YOU TO DO SO A VERY ANGRY EX CUSTOMER .”

Helpful Report

Posted 5 years ago

“I had a problem with an item which was still under guarantee , and customer services immediately sent me a copy of the proof of purchase . I have always been pleased with the service and quality of goods . I will certainly continue to shop with Coopers .”

Helpful Report

Posted 5 years ago

“Unbelievable poor Customer service..received goods in a very dirty condition..returned..several emails..still ongoing..eventually sent £10.00 short on what I spent..another email asking how many goods I returned,..everything was in one parcel..another email stating I have to wait another 3 days for reply..this has been going on forever..will never buy from them again”

Helpful Report

Posted 5 years ago

“Bought a stainless steel teapot 6 yrs ago, a long time yes but it never left its packaging and just stood in the cupboard, never used, threw our old one out today and made our first cup of tea, to refill i went to lift the lid off and it could not have been hotter, it could not be touched, rang them and they had a record of the purchase but it was too long in time to get the money back, told them i did,nt want any money just wanted to explain my problem, they said of all the teapots sold never heard of this problem which amazes me as they must all be made the same, they just were not interested, afraid i will never purchase any item in the future, they were not even curious,”

Helpful Report

Posted 5 years ago

“My complaint is receiving a £10 money off voucher and finding most items £29,99 which means there is no benefit as. I struggle to find anything else I need But in any case I would not order from Coopers on principle as I feel it is a 'con, Brenda Williams”

Helpful Report

Posted 5 years ago

“Sales team should really inform customer if an item is out of stock, not just take an order and payment knowing full well that the order would not be despatched until all items are available leaving customer having to chase order after ten days to find this out. When cancelling the items that’s causing the hold up being told that the money for these would not be returned to my account until five days later. Not impressed.”

Helpful Report

Posted 5 years ago

“I now find it impossible to deal with this company any longer.They used to be good.Now the right hand doesn't know what the left hand is doing. Sorry but I won't be ordering from you again”

Helpful Report

Posted 5 years ago

“Customer service in this company is abysmal. Ages to get through to be told "wrong department", someone will call back. A week later and after chasing I was told they were very busy and working hard. No advice or assistance offered to address problem of piece of equipment that was not working. This is not a company to buy from if there are alternative sources - which there are.”

Helpful Report

Posted 5 years ago

“not uneasy company to deal with, premium phone lines and poor customer service and on top of that they charged me to return an incorrect item !!!!! Don't bother, plenty of alternative suppliers out there that are customer friendly”

Helpful Report

Posted 5 years ago

“They don't deserve any stars. Customer Service is absolutely awful / poor. They abuse customer information - told 3 years ago to remove my personal details & they are still abusing my details & still not convinced they have resolved as in last couple of days they are still using my email for a different customer !!! They do not respond quickly to complaints - should be quicker than 3 YEARS !. They cannot even get their facts right. Have passed complaint on to the Information Commissioner as the company cannot be trusted with personal information. They clearly have not adequate safeguards in place to protect customers. They routinely blame customer or supplier for problems & take absolutely no responsibility for their actions. AVOID THIS COMPANY.”

Helpful Report

Posted 5 years ago

“We bought 2 rechargeable lights and after a while they no longer take a charge and so they are effectively useless. Contacted Cooper's and they didn't want to know at al. They just said that they're out of guarantee and so too bad. Dismal !”

Helpful Report

Posted 5 years ago

“Seven items ordered. Three items delivered but the paperwork showed four - I did phone but that was a total waste of time and almost a month later, no response from customer services other than an automatic email promising a response within a maximum of three days. I am about to threaten to sue them to get my money back.”

Helpful Report

Posted 5 years ago

“Disgusting company would not recommend using them!!! they cancelled all my orders and called it fraud didn't even bother to tell me I had to continusly ring them to try get my money back!!! If I could give them 0 stars i would!!”

Helpful Report

Posted 5 years ago

“absolute amateurs , i ordered a canopy /porch and when it came it had a faulty component . i phoned them ( premium rate call £3.79 ) and the indifferent agent said they would send out a complete canopy as they could not supply the faulty part . when it arrived i emailed them about returning the faulty item , they said they would collect it but could not give a time so i had to wait in all day . i will never use them again and would not recommend them to anyone .”

Helpful Report

Posted 5 years ago

“Do not order by telephone since waiting time and ordering cost me over £11 for items that only cost £20 which I believe were overpriced. Had to call them repeatedly since they kept cancelling the validity of the discount voucher. Reluctant to use them again for anything.”

Helpful Report

Posted 5 years ago

“WARNING: Do not buy garden equipment from this company. I bought a lawn raker and now that the the tines are broken they do not sell spare parts and have no idea where to get them as they bought the lawn raker overseas. What a waste of my money. If I bought Qualcast etc. I would be able to find the spares. I will never anything from Coopers of Stortford again.”

Helpful Report

Posted 5 years ago

“I have been short changed to the tune of £27:50 due to only one pack of mens pants delivered instead of two. Trying to e.mail them is hopeless. NEITHER of the two different e.mail addresses in their catalogue work and phoning them puts me 12th in a long list of waiting calls at 55p per minute. WHAT A RIP OFF. If this is their idea of customer service they needn't expect any more custom from me”

Helpful Report

Posted 5 years ago

“I ordered a hand held vac on August 27th 2019. It is now 21st September and so far no delivery. Tried ringing, left message no answers, also written. I should have ordered a similar item from Amazon, would have been delivered next day.”

Helpful Report

Posted 5 years ago

“I wish I didn't need to give this company any star at all. Please DO NOT use this company. I have an ongoing issue with them about a fruit cage I purchased in January 2018, so last year. After delivery, it was not erected until around May time. It cost me £39.99 plus postage (today the same product is listed at only £17.99 … wonder why)!? The trouble is that around May of this year (2019) the netting developed more holes than it had originally and now it's just disintegrating and almost in bits (see photos attached). I have contacted Coopers, who tell me it carries just a year's guarantee. How ludicrous for a fruit cage, which has to survive all elements thrown at it over the years. I have sent Coopers 2 letters with photos of the netting, together with a sample of it as it is now, so they can see for themselves. However, apart from one short letter I received from them, saying that they 'have been selling this product since 2014 and have not received any other complaints of this nature' (which itself is wrong, as when I looked at the first 5 reviews, 4 of them were recommending not buying one of these fruit cages, as the netting is awful and won't last) - I told them they should look at their own web site reviews, I have not received any further communication from them. I'm completely disgusted with their attitude and I now have to purchase a quantity of decent strong netting to go around the frame bought from them.”

Helpful Report

Posted 5 years ago

Coopers Of Stortford is rated 2.0 based on 469 reviews