Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“Takes over 10 days to get any response from customer service. They make accomplishing anything impossible but can take your money with no issues at all. 100% do NOT recommend what so ever.”

Helpful Report

Posted 3 years ago

“Sellers get away with murder here. They send me a vehicle without the key, but the vehicle is listed as run and drive and they had a clear photo of the ignition turned to on with dash displaying on the website image. The worst part is they gut the vehicle before you receive it .I had to call a second tow truck company just to haul the vehicle off the tow truck, because the whole gear shift control is gone. Thousands of dollars, gutted. Scammers and thieves!”

Helpful Report

Posted 3 years ago

“Customer service in San Antonio Texas copart wreaks. The ladies attending to customers are unapproachable. I've been there on several occasions and not one has been kind to me or others customers. That whole team needs to be re-evaluated.”

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Posted 3 years ago

“Sofia, Corinna, Michelle Morrison Creek gurls They are the best😊 there customer service is amazing they always seem to take care of you no matter what!! Go see them they are Amazing!!!”

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Posted 3 years ago

“Sit up team member is so bad they dont help on nothing they make so difficult to renew membership I submit same different times 10 I guess they just me so difficult to renew menbership lot difference between other auto action an legal car dealership for used cars just not happy plust now they charge lot fees for everything so just think for the money they charge they sure be litle be more flexible.”

Helpful Report

Posted 3 years ago

“Been a loyal member from day one. been a member from day one. not only bought over a thousand vehicles but made them millions by trying to buy vehicles every day raising prices. stood the exorbitant extra charges they keep adding and the no loyalty regimental we cant help but this week is a new low even for Copart. They tried to say I had bid thousands on an annihilated vehicle at the other end of the country they kindly took the vehicle off our account accepting that know one in their right mind would bid such an amount, and as a good will gesture only charge us £200 for the pleasure of doing so. Copart as a company are going to come to a crashing halt and soon. The British wont ware it for long”

Helpful Report

Posted 3 years ago

“i bid 225 pounds on a car an won the car for1225 pounds explain to copart there was a problem an they made me pay 250 pounds relist fee or were goin to suspend my account i have delt with universal salvage then copart for over 30 years an bought thousands of cars this company really dose abuse there position an customers rachel pullenyou have made a very big mistake a very very big mistake if you think you can scam an treat people this way you are so wrong”

Helpful Report

Posted 3 years ago

“A group of thieves I do not recommend dealing with them or buying, they think most of the information and pictures on their site are not real and they use software programs for a fake auction”

Helpful Report

Posted 3 years ago

“This may have been the worst customer service I've ever dealt with. We scheduled a pickup between 12-5 the following day from my initial call. I was told they would be calling the next morning to give me a more accurate time table. They did indeed, call that morning. But not to narrow down the pick up time. The CSR insisted no time had been scheduled because I had hung up on them the day before and they couldn't pick up for another 3 days. When I explained that wasnttrue at all and what we had scheduled the day before I was told in no uncertain terms to call someone else if I needed pick up that day (which they had already agreed to and scheduled the day before). When I said "excuse me?", they promptly hung up. I called back, explained the situation and was treated so poorly and aggressively I told them I would rather call someone else as they couldn't seem to be honest about their ability to pick up as quickly as they promise and their customer service was less than stellar. He then told me he schedules 80 pick ups a day and knows what hes doing. And I'm obviously just an asshole, then hung up on again. These people were complete jerks and I would take half the money from a different company before ever using this them.”

Helpful Report

Posted 3 years ago

“they are well trained and calm, they have better customers relationship, they don't mind if you are calling from the end of the earth, they will give you all the attention needed until you have the solution you needed, thanks for your service”

Helpful Report

Posted 3 years ago

“Copart need to make sure sellers are held accountable for wrong information about vehicle history, apart from that your services to Copart Buyers is great.”

Helpful Report

Posted 3 years ago

“You listed a car as run and drives ( yes i know what that means in you terms) and by the pictures taken it showed very little damage however when the delivery co dropped it off it was obvious the picture's were taken at an angle no to show anything altered but the big fraudulent plan was that parts of the car you could see were replaced and painted (with a spray can) parts broken on the engine were bypassed so it would crank so to deceive the bidders and the $35k i gave for the vehicle will cost over $30k to repair on a $56k book car. A complete and deliberate act to defraud their costumes. These people a crooks. !!!!!”

Helpful Report

Posted 3 years ago

“Over inflated buyer fees highest I've seen so far.”

Helpful Report

Posted 3 years ago

“Only buy if seller is insurance company Only buy if the seller is a insurance company. Bought a truck from Copart that look like it was not that badly damaged. Found out after I paid for it that a dealers bought the truck a month before me and done a little cosmetic work to it too make it look like it’s was not wrecked that bad and realist it on Copart to sale for profit. First picture was when dealer bought it second picture is how we listed it back for sale month later”

Helpful Report

Posted 3 years ago

“Car for sale there are shells of former cars mostly empty of vital hardware engines pumps connectors - compart is a salvage parts market for pre-owned parts - not a single car works and vehicles are basically bought by the replacement parts industry - your local mechanic sources for allegedly original parts though compart affiliates”

Helpful Report

Posted 3 years ago

“Great help from title department but it took a year to get one title. Thanks”

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Posted 3 years ago

“Excelente servicio... Gracias Melissa kelly”

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Posted 3 years ago

“i had an awesome experience at Copart NJ-Trenton.....Good job!!”

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Posted 3 years ago

“I can't say the same for the other Copart sites, but my experience at the Philadelphia site was good.”

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Posted 3 years ago

“I sold 2 cars to Copart and after shopping around with other used car companies, I found Copart to provide the best price and didn't have to worry about negotiating after the offer was made. Especially if you have an older car, with high mileage. Other companies such as CarMax or Carvana or Peddle would not provide an offer. Copart also arranged for the car pick up at my home. The Customer Service with all of the agents was first class. I can not give a higher rating to this company!”

Helpful Report

Posted 3 years ago

Copart is rated 2.3 based on 569 reviews