Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“Absolutely horrible customer service. Paid for a premium membership, put a deposit to bid, bid on a car, won, paid, paid for shipping. Two days later (Saturday Morning) I try to log in to check the status of the car I had won and paid for and my account was suspended. I tried to call but no one could help until Monday morning. Because of this the car cannot ship until it is resolved.The card I had opened the account with the year before had expired and a new card was sent to me etc.. All of the above items were paid for with the new card, I now had over $7k charged to my card and which they had no problem charging me for even though the now claimed the suspected fraud because a new card had been used. They informed me the Accounting department had flagged my account and placed an additional fee because of this ($200) yet I could not talk directly with them. Over the next four days I called 6 different times, sent multiple emails with pics of the card and ID and talked to a different person each time all saying slightly different stories on what was going on. I was basically told it was being done to protect me? Holding my money and the car and adding additional fees does not protect me in anyway. If they had said they did not charge the card it would have been at least somewhat reasonable. After one week of them having the $7k and not allowing the car to ship I ask for either my money back or preferably ship the car (which is paid in full). They said they could not refund my money. About an hour later I received an email that the car was being relisted for auction. I call again and find out they could not refund the card but could sent me a check for most of the money but I would need to pay for shipping of the check. Over one week later I received the check. The process cost me several hundred dollars and hours of my valuable time on the phone. I would be very cautious of this companies policies and realize they do what they want and will not allow you to talk to the people making the decisions.”

Helpful Report

Posted 3 years ago

“GOOD SREVICE”

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Posted 3 years ago

“Copart is very easy to deal with very helpful and understanding”

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Posted 3 years ago

“The customer relation was great”

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Posted 3 years ago

“There customers service is sucks Spacally those behind the counter I wouldn’t advise to buy car from Copart”

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Posted 3 years ago

“Buyers service is pathetic we have never had a lisence expired and we are a premier buyer. They notified us that their copy of a dealers lisence was out of date so we had delivered copies of current license to the location a mile away. We continued to purchase vehicles the we noticed we were charged sales tax and moved to a buyers fee list that was same as individual members. 4 vehicles taxes and fees over our regular amount over 3000 which they said they wouldn’t refund the overcharged fees even though they had in their possession our current licenses prior to these purchases. They said the taxes would be refunded that was august of last year still nothing. The fact that you can’t talk to any heads of their financial departments to make your case all is submitted and forwarded to that person and wait for an answer all of which takes forever. They just keep putting you off hoping the issue gets old and you get screwed out of the money .”

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Posted 3 years ago

“Fast and good customer service”

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Posted 3 years ago

“Evrething ok”

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Posted 3 years ago

“I appreciate been with copart”

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Posted 3 years ago

“Copart is doing a great job.”

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Posted 3 years ago

“They are the best company so far that i ever know”

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Posted 3 years ago

“Reliable and accurate good service”

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Posted 3 years ago

“so far so very good”

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Posted 3 years ago

“Exelent front desk service and the yard people too”

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Posted 3 years ago

“great service,good people.have bought from several locations and never had a bad experiance”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Their customer service is the best and awesome. I so much impressed with the way they handle my request”

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Posted 3 years ago

“I called Minneapolis yard triple g great service great team and great deals I wish copart geve break sometimes with storage fees I love copar”

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Posted 3 years ago

“Copart makes it easier for us in another country to purchase any car of our choices.I really appreciated. The Ford Edge bought is really a good price for me. Thanks to the insurance.”

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Posted 3 years ago

“Keep up the good work”

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Posted 3 years ago

Copart is rated 2.3 based on 569 reviews