Copart Reviews

Name: Copart
Rating: 2.31

2.3 Rating 580 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

Write Your review

Tell us how Copart made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Copart 1 star review on 15th January 2025

Kevin G

Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You listed a car as run and drives ( yes i know what that means in you terms) and by the pictures taken it showed very little damage however when the delivery co dropped it off it was obvious the picture's were taken at an angle no to show anything altered but the big fraudulent plan was that parts of the car you could see were replaced and painted (with a spray can) parts broken on the engine were bypassed so it would crank so to deceive the bidders and the $35k i gave for the vehicle will cost over $30k to repair on a $56k book car. A complete and deliberate act to defraud their costumes. These people a crooks. !!!!!”

Helpful Report

Posted 3 years ago

“Over inflated buyer fees highest I've seen so far.”

Helpful Report

Posted 3 years ago

“Only buy if seller is insurance company Only buy if the seller is a insurance company. Bought a truck from Copart that look like it was not that badly damaged. Found out after I paid for it that a dealers bought the truck a month before me and done a little cosmetic work to it too make it look like it’s was not wrecked that bad and realist it on Copart to sale for profit. First picture was when dealer bought it second picture is how we listed it back for sale month later”

Helpful Report

Posted 3 years ago

“Car for sale there are shells of former cars mostly empty of vital hardware engines pumps connectors - compart is a salvage parts market for pre-owned parts - not a single car works and vehicles are basically bought by the replacement parts industry - your local mechanic sources for allegedly original parts though compart affiliates”

Helpful Report

Posted 3 years ago

“Great help from title department but it took a year to get one title. Thanks”

Helpful Report

Posted 3 years ago

“Excelente servicio... Gracias Melissa kelly”

Helpful Report

Posted 3 years ago

“i had an awesome experience at Copart NJ-Trenton.....Good job!!”

Helpful Report

Posted 3 years ago

“I can't say the same for the other Copart sites, but my experience at the Philadelphia site was good.”

Helpful Report

Posted 3 years ago

“I sold 2 cars to Copart and after shopping around with other used car companies, I found Copart to provide the best price and didn't have to worry about negotiating after the offer was made. Especially if you have an older car, with high mileage. Other companies such as CarMax or Carvana or Peddle would not provide an offer. Copart also arranged for the car pick up at my home. The Customer Service with all of the agents was first class. I can not give a higher rating to this company!”

Helpful Report

Posted 3 years ago

“Absolutely horrible customer service. Paid for a premium membership, put a deposit to bid, bid on a car, won, paid, paid for shipping. Two days later (Saturday Morning) I try to log in to check the status of the car I had won and paid for and my account was suspended. I tried to call but no one could help until Monday morning. Because of this the car cannot ship until it is resolved.The card I had opened the account with the year before had expired and a new card was sent to me etc.. All of the above items were paid for with the new card, I now had over $7k charged to my card and which they had no problem charging me for even though the now claimed the suspected fraud because a new card had been used. They informed me the Accounting department had flagged my account and placed an additional fee because of this ($200) yet I could not talk directly with them. Over the next four days I called 6 different times, sent multiple emails with pics of the card and ID and talked to a different person each time all saying slightly different stories on what was going on. I was basically told it was being done to protect me? Holding my money and the car and adding additional fees does not protect me in anyway. If they had said they did not charge the card it would have been at least somewhat reasonable. After one week of them having the $7k and not allowing the car to ship I ask for either my money back or preferably ship the car (which is paid in full). They said they could not refund my money. About an hour later I received an email that the car was being relisted for auction. I call again and find out they could not refund the card but could sent me a check for most of the money but I would need to pay for shipping of the check. Over one week later I received the check. The process cost me several hundred dollars and hours of my valuable time on the phone. I would be very cautious of this companies policies and realize they do what they want and will not allow you to talk to the people making the decisions.”

Helpful Report

Posted 3 years ago

“GOOD SREVICE”

Helpful Report

Posted 3 years ago

“Copart is very easy to deal with very helpful and understanding”

Helpful Report

Posted 3 years ago

“The customer relation was great”

Helpful Report

Posted 3 years ago

“There customers service is sucks Spacally those behind the counter I wouldn’t advise to buy car from Copart”

Helpful Report

Posted 3 years ago

“Buyers service is pathetic we have never had a lisence expired and we are a premier buyer. They notified us that their copy of a dealers lisence was out of date so we had delivered copies of current license to the location a mile away. We continued to purchase vehicles the we noticed we were charged sales tax and moved to a buyers fee list that was same as individual members. 4 vehicles taxes and fees over our regular amount over 3000 which they said they wouldn’t refund the overcharged fees even though they had in their possession our current licenses prior to these purchases. They said the taxes would be refunded that was august of last year still nothing. The fact that you can’t talk to any heads of their financial departments to make your case all is submitted and forwarded to that person and wait for an answer all of which takes forever. They just keep putting you off hoping the issue gets old and you get screwed out of the money .”

Helpful Report

Posted 3 years ago

“Fast and good customer service”

Helpful Report

Posted 3 years ago

“Evrething ok”

Helpful Report

Posted 3 years ago

“I appreciate been with copart”

Helpful Report

Posted 3 years ago

“Copart is doing a great job.”

Helpful Report

Posted 3 years ago

“They are the best company so far that i ever know”

Helpful Report

Posted 3 years ago

Copart is rated 2.3 based on 580 reviews