Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“I register online through the Copart app due to Covid, in order to pay for my vehicle and take it home. Drive to Copart to pick up my car, I registered online at the Copart Kisok at about 2;15pm. I receive a text after waiting in the parking lot for close to 2 hours, only to be told that I didn't register before 2 pm, therefore they could not give me my car. It is just excuse after excuse followed by "Sorry, but we cannot help you today, you need to come back tomorrow". If I treated customers as poorly as the Copart staff, I would not have a job. This is the first and last time I buy anything from this pathetic excuse of a company.”

Helpful Report

Posted 3 years ago

“They picked up the car from the body shop (car was a total loss by insurance company)and i gave them the necessary paperwork and signed over the title. The paperwork said that my check for the car would be deposited within 48hrs to my bank. Here we are 22 days later and i still have no check or the car. I told them to just bring the car back....they had already sold it!!!!! I had to threaten to report the car stolen and i went to the dmv to get a duplicate title and report it. They immediately emailed me and "promised" to send the check within 48hrs.”

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Posted 3 years ago

“They help us like nobody else, we are very satisfied with their service!”

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Posted 3 years ago

“Thank u guy so much for leting me load up 🗽 very fast n nice people”

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Posted 3 years ago

“Easy to trasansact with”

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Posted 3 years ago

“What make me so impressive is i can easily buy almost every types of car specifications i want.”

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Posted 3 years ago

“You served me good”

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Posted 3 years ago

“Very nice personal and great people to work with great company”

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Posted 3 years ago

“This company is nothing but thieves. I purchased a 2015 jaguar xj from their tx cohort. Believing them when they say "runs and drives" I had it shipped to NJ, the car would start and immediately shut off i thought it was an easy fix. Turns our the timing belt slipped and destroyed several pistons. when talking these thieves they would not take back the vehicle insisting I should have came to the lot and inspected at time of removal. Their only solutions was for me to relist the vehicle with them and have them take massive fees. I had to replace the whole engine costing me around 8k and that's with me actually (yes i know this is a luxury foreign vehicle) having to find someone who would touch Jaguars and finding a reasonably priced engine which IS NOT EASY for this vehicle. for a vehicle that I "won" for 10k (quotes cause their bidding system is suspect) I ended up spending over 20k. Will never do business with these thieves again. I am a person doesn't really leave negative reviews but at this price point and shady business practice it had to be done.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“satisfied but reduce the membership fees, it's up to the purchase costs and also review the storage costs especially for international buyers”

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Posted 3 years ago

“My first experience was great. I had one small issue with my account and the lady's in the office took care of it for me very quickly. Great people including the lift driver.”

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Posted 3 years ago

“I purchase frequently from Copart from a variety of different locations. The staff at this location was friendly and easy to work with. They did a good job at making the pickup process smooth. The only improvement would be this fifth wheel had considerable damage underneath that was not listed and did not have any photos of. Better accuracy of damage would make a better experience.”

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Posted 3 years ago

“Very reliable”

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Posted 3 years ago

“always letting me know about status on bids thanks”

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Posted 3 years ago

“The best I've seen ever”

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Posted 3 years ago

“Buyer fee is too high. Other than that Copart has been good through the years I have done business.”

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Posted 3 years ago

“The buyer fee is to HIGH”

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Posted 3 years ago

“You guys the best. Good cars good service nice staff. Keep it up. Thank you.”

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Posted 3 years ago

Copart is rated 2.3 based on 569 reviews