Copart Reviews

Name: Copart
Rating: 2.33

2.3 Rating 569 Reviews

33 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Copart 1 star review on 24th February 2024

Anonymous

Copart 1 star review on 10th January 2024

Maria RodriguezChapman

Rena Jackson

Copart 1 star review on 22nd November 2022

Greg

Copart 1 star review on 26th September 2022

Anonymous

Anonymous // 01/01/2019

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“I was impressed with manner in which the staff was able to accommodate a client who spoke very little English. They were able to get a Spanish translator on the line to make the transaction successful.”

Helpful Report

Posted 2 years ago

“I was involved in an accident that totalled my car because I was rear ended on the freeway. Mind you, there is damage to the bumper because of that, but the back windshield was not busted, their people did that! I went to the yard assigned through my insurance, which was Copart Auto Auction located at 7519 Woodman Ave. Van Nuys, California 91405 1509 My car was delivered to them around May 24th. I called ahead to let them know I will be coming in to get the remainder of the stuff out of my car. I came in on May 31st. I already felt upset knowing my car was at a yard along with other junk cars where I felt like it didn't belong because it meant so much to me. It was my first car I purchased. I was waiting for what felt like 30 minutes in an office filled with at least 10 people busy on their computers ignoring people with no hello or welcome greeting at all. To top it off, I only had 2 people in front of me. When I was finally noticed, a lady named G was playing stupid about my car not being there or them not being able to find it. Luckily, I have a low jack on my car and was able to show her that it was indeed there. Down to the exact date, and time it arrived, and where exactly on the lot it was located. Her demeanor quickly changed and she got scared and panicked when she found out I could track it. When they finally located it and brought it around for me to see. To my horror, it had been vandalized, the back windshield shattered with some glass inside the trunk, and some of my property was stolen. They took my tools, stole the spare tire, tire rod, ripped out my trunk subwoofer, and destroyed all of my custom seat covers. I just wish I had a camera to catch who did it, but then again, those greedy rogues would have stolen that as well! I am already in the process of trying to heal my physical wounds, but now thanks to this trash company and the people that run it compounding my pain, I have emotional wounds as well. Going back to the lady at the front desk that goes by "G". She was so cold hearted. When I told her what I had just saw from my car, she was very nonchalant about it. When I was trying to gather what little property I could salvage, she had the nerve to ask me do I know what type of car I want to get next, like my current one didn't mean anything to me. I put my blood, sweat, in tears into maintaining my car and making sure I stay on top of the payments, all without any help from anyone. When I asked her, is this how you guys treat people's property, she didn't say anything, but give me a blank soulless stare. I hope whoever reads this knows that what I am saying to be the truth and that you do not support this terribly run business. I hope these numerous complaints will give them a wake up call. If everyone cares to check, look up Copart on the BBB website, their headquarters is in Dallas, 14185 Dallas Parkway Suite 400 Dallas, TX 75254 they are NOT an accredited business. Their rating is very low on there as well to the point where they have so many complaints Better Business Bureau can't show them all. To the owner or whoever responds to these complaints, don't bother giving me the same generic response you give to all the other people that complain on here. You can keep your two cent opinion because you probably need it, just like your people kept my tools and subwoofer, which one of them probably installed in their car because their sound system is trash just like your company and the people that work there.”

Helpful Report

Posted 2 years ago

“STAY AWAY FROM COPART. Do NOT make business with Copart. STAY AWAY FROM COPART. Horrible customer service. I bought a vehicle from Copart Mebane, NC, they lost the title and I had to wait almost 3 months to receive it. No body cared about this (no even an apology) and all they kept saying was that they had to orden a copy of the title and that there was nothing they could do about it (with the most absolute lack of interest). On top of that the car was broken, proved that they did it while moving the vehicle, but they did not seem to care about this either. I had the worst experience with Copart. After so much back and forth they agreed to reimburse for the repair cost. We agreed that they would reimburse this amount to my bank account, but they did not do it as agreed and instead they added the credit to my Copart account (I do not want to make more business with them). When I called back, the manager (the person I had been in contact for the last 3 months about this matter), said that he couldn’t cancel this credit and mail a check and at this point, there was nothing he could do to help me. I felt like nobody cared about my situation during the whole time and getting a response was a hustle. This make me wonder, if they deposited 100k in my account, by mistake, there is nothing they could do about it? Stay away from Copart. The worst experience. Horrible customer service, specially Copart Mebane, NC.”

Helpful Report

Posted 2 years ago

“MY VEICLE WA ENT T ERE AFTER I WA RUN OFF T E ROAD. EFORE I COULD TOP T EM EVERYT ING OF VALUE WA TA EN. I COULDNT ELIEVE IT. T EY LEFT NOTING.. I DROVE AN OUR AT IN T E EAT INURED TO GET MY ELONGING AND WA RO ED..”

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Posted 2 years ago

“Never in my life have I been treated so poorly! They nickel and dime the crap out of you and are so disrespectful I will never in my life deal with copart ft Wayne Indiana even if I got something for free!! Worst experience ever!”

Helpful Report

Posted 2 years ago

“Try to take delivery in a timely manner DOES NOT EXSIST any longer, I been buying from copart over 30 years and it never was like this as it is now, 6 HOURS waiting for something that use to be less than a hour to pick up your purchase. Every since copart started with this "phone app" B S like were a bunch of grade school kids or wash women whos world revolves around their F**king phones. I no longer can find a transport hauler who wants to haul from copart and the ones who do bends you over because THEY HATE COPART PHONE APP BULL SH*T taking up to 2 days to pick up a vehicle. The one one happy about taking this long is copart because they get storage every day for something that use to take only an hour”

Helpful Report

Posted 2 years ago

“bought a 09 cadillac escalade in detroit mi- woodhaven car said it runs and drive when forklift sat it down for me to take possesion after i paid 5133$ it did not go into gear went back in where i paid the same day was told no refund through emails fromtayler bernard and logan kilbride dont buy cars in detroit from copart”

Helpful Report

Posted 2 years ago

“Inside people running the auction prices up on the vehicle available is ridiculous.. Expensive fees.. 100% Ripping the General public off with mostly privately stuck together cars.. pictures don't show really most of the damage properly.. no history checks available and 50% have been listed as insurance damaged beforehand.. Another company allowed to robbery of the normal people.. Cheers nigel copart member for 10 years plus. Spent 100000s of thousands of pounds. Is really difficult to get a refund when you have been ripped off blatantly”

Helpful Report

Posted 2 years ago

“WORST AUCTION EVER.THEY ARE BULLIES. NEVER TRUST PICTURES. YOU BID BASED ON PICTURES BUT THEY TRY TO HIDE AS MUCH AS POSSIBLE AND I'M SAYING THIS AFTER MAKING MULTIPLE PURCHASES AND EVEN COMPLAINING TO THE MANAGEMENT, THEY KEEP DOING THE SAME THING. THEY WANT TO MAKE INSURANCE HAPPY BY GETTING THEM MORE MONEY. THEY DON'T GIVE A CENT ABOUT CUSTOMERS.THIS IS THE ONE PLACE THAT I PROMISE YOU THAT CUSTOMERS COMES LAST AND THEN EVERYTHING ELSE. THEY WON'T EVEN TRY TO MAKE ANYTHING RIGHT. ITS BASICALLY TRANSLATE INTO IF YOU BUY HERE, YOU ARE ON OUR OWN AND YOU ARE SCREWED. ITS MORE LIKE THEM TELLING YOU, BUY IT OR DON'T, DONT BOTHER US OR GO SOMEWHERE ELSE.”

Helpful Report

Posted 2 years ago

“VERY POOR EXPERIANCE PICTURES ARE VERY POOR AND DO NOT WASTE YOUR MONEY ON A CONDITION REPORT I PURCHASED A CAR WITH THE EXHAUST CUT OFF AND IT WAS NOT NOTED ON THE REPORT NOR WAS THE BROKEN WINDSHIELD I COULD HAVE GOT A BETTER DEAL AT MY LOCAL JUNKYARD”

Helpful Report

Posted 2 years ago

“The biggest crooks!”

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Posted 2 years ago

“Very bad play to work.”

Helpful Report

Posted 2 years ago

“Don't care about their employees. Don't do what they say they will do. Living to people. Nitpicking everything. Don't give workers breathing room. Only care about the money in their pockets. Pass over hard working people for better positions.”

Helpful Report

Posted 2 years ago

“They will nickel and dime you...MAKE SURE YOUR DRIVER PICKS UP THE TITLE AND KEYS. Otherwise, they'll make money to send it out to you. Plus, if the title and keys aren't ready, they'll potentially never find them again and your driver won't be able to unload the car potentially. This is a disorganized mess of a company.”

Helpful Report

Posted 2 years ago

“Big Scum and deceiving about a car. The car I spent on was very different and not running. Then they sign your title where the buyer is to sign threatening with the power of attorney.. Don’t waste your money.”

Helpful Report

Posted 2 years ago

“Copar is more like a legalized scamming company, you bought a car due to the details they provided on their sites as run and drive vehicles but you got junks after buying they are the only auctions that doesn’t provides a videos of Thor vehicles running, bought 4 vehicles as running but all were not running…..PLEASE IF YOU WANT SINCERITY IN DETAILS DONT BUY FROM COPART , you tried to call the yard manager for complains and concerns about your purchase not available to hear your concerns”

Helpful Report

Posted 2 years ago

“Don't waste your time here.”

Helpful Report

Posted 2 years ago

“After subscribing for Copart basic subscription, which is refundable (and you get the money wired back), i was told my documents could not be verified so i decided to cancel the plan the days after opening the account and get my money wired to me. That was when i was informed, "We charge a $35 wire fee to wire funds back to international members.". When i mentioned this was never stated anywhere and my account was an American one, Then i was told, we do not refund into the card you used to pay and do not do wire transfer for card transactions but only send cheques to an American address. When i provided an American address, they went silent. This is a ploy to frustrate customers and keep the money for refunds. I have sent them several email asking for my money back but i just seem to be mailing myself at this point because they just want to keep the money”

Helpful Report

Posted 2 years ago

“Bought a "Run" "Drive " car with a clean title and it looks like about 7k of work to get it up and street legal. Catalytic Converters were gone and bunch of problems that it should've been a salvage. Unfortunately I paid a higher price for a car that would drive. It will be cheaper for you to by one that you can inspect on auto trader or something like that, unless you are a mechanic. I would have given zero stars if it was an option. Run away very fast !! It will give you months of heartache”

Helpful Report

Posted 2 years ago

“This site has no business being publicly available, and taking money from average people with their subscription model, due simply to the fact that there are so many vehicles you simply are not allowed to bid on for myriad reasons. A complete waste of time and fees.”

Helpful Report

Posted 2 years ago

Copart is rated 2.3 based on 569 reviews