Copart Reviews

Name: Copart
Rating: 2.29

2.3 Rating 589 Reviews

32 %

of reviewers recommend Copart

Company Reviews

Questions

Metrics

2.3

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

9727577620

Email:

david.tuck@copart.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Might be the worst Company in existence. Buy your salvage from IAAI at all cost.”

Helpful Report

Posted 3 years ago

“Do not buy at copart, they don’t care about anything, I spent 6 hours to be able to get my car, they build this ridiculous sistem where they can charge you as much storage they like, because they never have appointments available , because now you need an appointment to pick up your car, but they never have appointments available so they can charge you storage as much as they want until they decide they have appointments , Go to the office and you can hear all the calls of people complaining and the staff treading people like garbage , they don’t care and that is IF they are not in lunch or breaks because most of the staff is on their phones and with the excuse they are on break, believe me is not a one time , this is every single day I am now desesperly looking to buy somewhere else”

Helpful Report

Posted 3 years ago

“Absolutely the worst and most dishonest company I've ever had to deal with. They charge for absolutely everything yet take No responsibility for anything they do. They are still charging a fee for bidding online despite it not being possible to physically attend an auction anyway. They have added so many changes to having a vehicle collected that it makes no sense to do so and you ha e to use their delivery service, the only time slot they will give is between 7am to 9am but your lucky if they actually turn up at all yet when you call to ask where your delivery is they are rude and unhelpful, then the reschedule it and don't turn up then either but yest again absolutely No concern to them whatsoever. If your lucky enough to actually receive your vehicle you can almost guarantee that it will be far worse than the description they have listed it with, not only will it have at least twice the amount of damage it was listed with but the staff at Copart will have taken anything worth taking before you receive the car, all the matts, usually the parcels shelf and basically anything else they fell they can sell elsewhere. The battery is often swapped for a totally useless one, not just dead but not even chargeable. The have the monopoly and are certainly making full use of it.”

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Posted 3 years ago

“Liars in all areas of business. Also, they won't refund your deposit.”

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Posted 3 years ago

“One star is more than they deserve. All these reviews saying how impressed and they have never had issues are a joke. I've been buying cars for years through auctions, Copart is by far the worst in customer service, handling issues and the FEES are a fn joke. Last car I purchased fees were over $1200. The fees have continued to go higher because these guys are one of the larger PUBLIC auctions and apparentley many people think that's just the way it is. There are many other auctions out there to buy from, you may want to look around. Either way this company sucks.”

Helpful Report

Posted 3 years ago

“I went and registered two months out and paid the fee to be able to bid on a car. The day that I was ready to put up for action it would not allow me because it said that I had to have a buyer license or Broker to be able to bid. On co-parts webpage it prompt me to a list of brokers. After over an hour trying to contact someone all the brokers numbers went directly to music. I contacted Copart and they were not able to do anything to help me. Anyway the auction went on the car was sold I paid my registration to bid and could not even bid. Why Copart does not require the broker or buyers license on the registration form before you pay the registration fee to bid ????????? This company is only about taking your money !”

Helpful Report

Posted 3 years ago

“One star is a compliment. Buyers beware.the waiver you sign to become a member gives them the right to cut converters and damage your vehicle after you have purchased it. The customer service is horrible and you will pay for their bad management.Warning to all buyers”

Helpful Report

Posted 3 years ago

“Copart is allowing scam behavior from sellers. Cars are now being packaged and staged to hide the true nature of the damage. The pictures below are example of what was posted on Copart after being packed to sell online. Be careful buying from Copart”

Helpful Report

Posted 3 years ago

“I've been rebuilding salvages for over 40 years. As others have mentioned the fees just keep going up and up and up. What I've noticed lately is there are lots of parts missing on my latest vehicles that are not related to any accident. My latest a 2015 Lexus all four tires were swapped out and replaced with junk miss-matched tires that were not even roadworthy. I've also noted that many cars like my Lexus came thru with harness connectors cut off as well as no bolts or lights and not a single part from the accident many of which can be salvaged and fixed and reused. A friend of mine with a towing service who has towed many car out of Co-parts said boxes of parts are just tossed rather than left in trunk. Vehicles coming off the east coast NY and Philly area seem especially bare with any part worth a few bucks removed from the cars.”

Helpful Report

Posted 3 years ago

“Please do not buy from Copart as an old employee trust & believe when I say they rip you off and they have their own employees stealing parts from the vehicle and when you go and pick it up they tell you oh no that’s just the way it & blame it on you. Horrible everything SAVE YOUR MONEY GO SOMEWHERE ELSE!!!!”

Helpful Report

Posted 3 years ago

“Called and asked about previewing a car in Fredericksburg va lot. Drove over 2 hours one way and sat in virtual equestrian for over a hour to be told the lot is not available. Business has poor customer and conveniently no manger on site. Zero help and poor attitudes after wasting hours of time.”

Helpful Report

Posted 3 years ago

“it is not an auction they just keep putting the same stuff up for sale over and over. trick you to buy a membership”

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Posted 3 years ago

“Hi, I paid my basic membership fee 59$ and send my ID on 11/11/21, but Copart still has not activated my account, they said will take 2 days for activation but they keep rolling my case from person to person for over a week now, I asked them why? they said my email “gmail.com” maybe be blocked and it's in review. I am upset about the service, once a customer pay, no one care after. I want this to be resolved ASAP and start counting my membership from the day my account is activated or refund my money back. Thanks”

Helpful Report

Posted 3 years ago

“I have been to Copart several times and most of the time, Run and Drive means nothing. It is a scam. Once, the master cylinder was not even installed in the car and the transmission was shot but marked as run and drives. Another time, the car was a stick shift when listed as automatic and of course, did not run and drive. Here is an example that shows they are getting VERY sloppy about their scams.”

Copart 1 star review on 19th November 2021

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Posted 3 years ago

“My name is Robert I pick up at Coparts in North Carolina South Carolina and Virginia.. Copart Hampton is terrible they take forever to load you.. Someone needs to seriously look at what they're doing and make better. They do not care about appointments . My suggestion fire the yard supervisor supervisor and get someone in here that can manage this yard more efficient!”

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Posted 3 years ago

“Worst staff, worst service and a bunch of liars and idiots. Only care about making more and more money. They charge 2.50 for a mask. And when you buy a car they charged an extra 100$ for using a card!! Not interested in buying from here ever again!!! Cheapest idiots. Tried to cancel my purchase but they wanted to charge me 600$. Worst place to make business with. Go to impact. This company can learn some manners and service from them.”

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Posted 3 years ago

“Copart Atlanta West is a very dangerous place. They are going to kill someone. Whoever is running that place should be fired immediately. The ladies in the front should be retrained immediately. If they don't kill someone this year with the fork lift drives, I will be surprised. Absolutely no customer service. Even the Deputy Sheriff leaving the place said the fork lift drivers are going to kill someone.”

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Posted 3 years ago

“Terrible customer service Waco TXU, virtual queue is a joke, they want me to repeat everything I already put in kiosk”

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Posted 3 years ago

“15 year experience, the freaking place is all about making money. in 2020 I could call and get my questions solved. Now it is all about cash. Horrible auction. Too bad they are freaking monopolizing the market.”

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Posted 3 years ago

“they are criminals and treat their customers like sh....”

Helpful Report

Posted 3 years ago

Copart is rated 2.3 based on 589 reviews