Cosmetics Now Reviews

Name: Cosmetics Now
Address: Level 1 - 6 Redwood Drive, Notting Hill
Rating: 4.07

4.1 Rating 1,670 Reviews

78 %

of reviewers recommend Cosmetics Now

4.1

Based on 1,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Cosmetics Now:

Cosmetics Now is 100% dedicated to excellence in the efficient supply and distribution of fresh and genuine designer brand cosmetics products at the lowest possible prices. We believe that our customers are the foundation of our business and we pride ourselves on the highest standards of customer service excellence.

We provide as many options as possible to buy both current popular products and hard to find niche products.

We pride ourselves on providing the best possible customer service across email, online chat and phone. Rest easy knowing that your order is in good hands.

Visit Website

Phone:

1300 524 609

Email:

info@cosmeticsnow.com

Location:

Level 1 - 6 Redwood Drive
Notting Hill
3168

Write Your review

Tell us how Cosmetics Now made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cosmetics Now 5 star review on 15th February 2022

Aggie H

Cosmetics Now 5 star review on 12th January 2021

Hawra A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my order which was placed on 19 March 2023 and paid express post for. Have sent 2 emails and tried to call and still nothing.”

Helpful Report

Posted 1 year ago

“Do not buy from this website! SCAMMERS When I went to pay and confirm my order the transaction went through however i couldn’t confirm my order and didn’t get an order confirmation. I emailed them explaining the issue. They told me I need to contact my bank and that they hadn’t received the money. I called ING and they could see the money had gone through. They still have not given me my money back nor sent the product out to me. I’m just glad I didn’t place a huge order through this website or I would’ve lost a lot more money.”

Helpful Report

Posted 1 year ago

“Great price, packaged well and fast shipping even though I chose regular not express! Very happy”

Helpful Report

Posted 1 year ago

“I got SCAMMED! Do not order from this site. Ordered 75ml Bottega Veneta Eau De Parfum spray. $141.95 paid $132.01 with discount code. My account was devoted the $132.01 on 2/27/23. Today I received a small USPS envelope with two pieces of cardboard from an Amazon box in it. I wish I could post a picture. Tried calling the customer service line. 888-668-2920 “unfortunately we cannot connect your call at this time”.”

Helpful Report

Posted 1 year ago

“fast delivery. update information is clear.”

Helpful Report

Posted 1 year ago

“I ordered a perfume on 26th January, as I write this, I haven’t received it. Been going back and fourth with Jeena from their customer service, but no success. Got the generic ‘we will raise an urgent investigation with the shipping agent. DO NOT ORDER anything from this site. I regret not reading the reviews 😭😭. To think this was meant to be a gift. Also, their phone line doesn’t work!!! 🚩”

Helpful Report

Posted 1 year ago

“I have ordered from them a few times, and sometimes delivery is fast, sometimes it takes a little nudge on my end. Currently waiting for a package to arrive and this is the longest I've have to wait. This is also the first time I've had to deal with customer service and its absolutely appalling! The number provided doesn't even work. And the chat line is horrendous! Logging in, my account says my order has been dispatched, but upon calling DHL they say the package hasn't been handed over yet. Extremely frustrating to say the less...”

Helpful Report

Posted 1 year ago

“Everything is great.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THIS SITE. It’s almost been a month and I still have not received my item. Customer service is appalling and you cannot contact them by the number on their site either. Absolutely horrendous service. Wish I read the review before purchasing.”

Helpful Report

Posted 2 years ago

“This is the worst experience I’ve had with any website ever I’ve ordered a perfume paid for it , it was supposed to be shipped within 5-7 days I waited over 15 days for my order and chatting to the online service they said there is a delay with orders I was patient and waited then all of sudden I see the status of my order has been cancelled I contacted the customer support they said my order is out of stock when it’s still showing in stock on their website “I bought my perfume on sale and on website showing full price again” I contacted them again they made story up about two different suppliers and one doesn’t ship to uk which can’t convince a child I’m soo annoyed and disappointed I rarely write a review but I couldn’t go over this bad experience avoid this unprofessional company and don’t waste your money or wait”

Helpful Report

Posted 2 years ago

“My product never arrived!! Terrible service and terrible delivery as it never arrived”

Helpful Report

Posted 2 years ago

“Very bad service. After placing the order, nothing happened for next 4 weeks. Only after sending am email to the customer service, my parcel has finally been dispatched and sended to me. No apologies or comlementary coupons for such a mistake. You could do better Cosmetics Now. With so many other websites selling the same products - with sooo much betters service - you should treat your customers with a respect. Last time I've ordered from here😖😖😖”

Helpful Report

Posted 2 years ago

“Do not use these people! I bought a Fanola Rebalance shampoo, the bottom of the bottle clearly states P. 05/18 and E. 05/21.....and its now 11/22 OUT OF DATE BY OVER A YEAR. I contacted CN and they asked for a photo, which I sent. They're now telling me its not an Expiry date....no other explanation just 'its not an expiry date" what is it then? Do you think we customers are stupid? That was the first time I have used this site and it will be the last. I will now contact Fanola direct and ask them what P and E means and let them know how bad "Cosmetics Now is. BAD BAD BAD customer service”

Helpful Report

Posted 2 years ago

“Here again, I still haven't received my parcel it's going to be about a month now. Worst shipping ever. They seem to be careless regarding the queries and still couldn't find any solution. I'm so done with this supplier. Never.....”

Helpful Report

Posted 2 years ago

“I made an order on 19th OCT, and they never ship it out. I asked their support for 3 times, and they said it was due to a staff problem. LOL. So they can not ship lipstick out for 7 days. Then I asked for a refund. Now after 3 days, the order is still pending. LOL. NO SHIPMENT, NO REFUND, JUST SCAM”

Helpful Report

Posted 2 years ago

“EXPENSIVE than the other suppliers and what really sucks is thier DELIVERY CRITERIA perhaps to make fool of customers. I haven't got my parcel even though I've paid too much for the standard delivery not delived yet and it's the worst online store I've ever come across. Don't think I'm gonna place any order again or recommend to any.”

Helpful Report

Posted 2 years ago

“I love cosmetics Now, 🌸 The variety and value for money is wonderful. I just wish it didn’t take so long to deliver.”

Helpful Report

Posted 2 years ago

“sk ii saved my skin and it's getting better every day.”

Helpful Report

Posted 2 years ago

“The shipping is quite fast. However, I bought the sunscreen in August 2022, and u gave me a product that will be expired in April 2023. Not even a full year… I am not satisfied about it.”

Helpful Report

Posted 2 years ago

“I placed an order back on the 24.4.2022 and still waiting for the delivery. Every time I contact the company i get the same message " we have talked to the delivery people and you will have it by the end of the week" still waiting. The tracking no. just keeps coming up with "no information available" Have asked for a refund now for the good paid for but not received. I will never be using this company again. I wonder if they will keep my money or actually return it to the rightful owner.”

Helpful Report

Posted 2 years ago

Cosmetics Now is rated 4.1 based on 1,670 reviews