“I don´t want to write this review. I love clothes by COS. I would dare say almost half of my wardrobe is by them.
BUT...
I placed many orders in the last few weeks. About six orders. And out of these 6, 3 have been faulty. Wrong size dress, items missing from my package, and today totally wrong item that I didn´t order.
First mistake I considered a human error, happens. The second one frustrated me and I wrote a complaint, but still returned the item and basically thought "these times can be challenging, mistakes happen, let it go". But today, after I had taken a 1.5-hour bike ride from my country house to get the package, opened it and saw what was in it, I wanted to cry.
I wrote to customer service saying that I wasn´t going to order from them ever again and that I expect a compensation. Their answer was to ask if I wanted a 20% discount and after I answered that this is insulting to suggest that spending more money at their store would diminish my inconceniences, they sent a coupon anyway.
The golden phrase from the customer service: "This definitely is not meeting the extremely high standard we aim to provide". High standards are just formalities, just words on paper if you don´t live up to them.
COS, do you think that your clients are unintelligent and gullible people or you just don´t care?”
“The customer service is terrible. It is not possible to return the ordered item, although they claim on the website the return is free. I could do it only through a specific courier delivery, but the codes COS stores gave, me don't work. I tried to contact Customer Service several times, but they do not answer any emails. I wanted to return the dress, because it appeared to be too big. The brand has a bit oversize items. (COS in JAPAN)”
“I would give COS customer service 10 stars if i could!
I have called them on 3 occasions
They have been, professional, knowledgeable & really friendly
Their ladies wear has something a bit different stylist & totally wearable ( childrens & mens too!)
Will recommend COS to everyone!!”
“Returns awful I asked about returns policy before I bought in Liverpool was told you had 28 days for a full refund thing displayed in store as I looked. I sent my son to return them with my card he is over 18 he wasn’t allowed to it has to be you in person. I was taken into hospital the day after buying the goods. Head office or the shop we’re not helpful staffed with young people who have to go and ask everything wouldn’t recommend buying from this store also look on trust pilot I wished I looked before buying here.”
“Excellent customer service in the store and when they didn't have my size they helped me order online. My delivery was very swift and easy to track. Would shop here again.”
