“I don't ever waste the time to review anything, but I was surprised by the Kirkland signature Protein bars because they only had 2 grams of SUGAR!!! Finally, Costco / Kirkland is lowering the added sugar!! For reference I normally purchase Clif bars, but they have 17 or 21 grams of sugar and the same goes for the name brand that Kirkland "copied" with their Protein bar. Now how about reducing sugar in the Pumpkin Flax Seed cereal and everything else!”
“Why does this new Costco on clovis ave. Put so much clutter /pkgd. Freight it's so bad it's a hazard. I'm really surprised code enforcement has not given a violation. There can only be one basket passing at a time on the end caps near the wall , no one let's you pass you really need to be pushy on passing through. I'm always helping people find the eggs and water which is in the wrong spot from a shopping point of view. I dont even like to order from the food court which has 2 prepaid lines ,but they insist we use 1.”
“I bought a apple pie for Christmas dinner. 2 days later there was mold on it. I was very upset to say the least, I have never had any pie go this bad so fast. I will never get another one. If it needed to be refrigerated that fact is not on the pie anywhere. I don't think it would fit anyway. I couldn't take the pie back to the store I threw it out. But, did take pictures. Everyone just be aware. Thanks for reading this.”
“I ordered and the site said I would get delivery on 12/24 - my package never cam and now I have a very unhappy child. Worst ever - will never order from them online again. Liars!!!”
“Costco Taiwan is getting cocky as they seize growing marketing share. more and more products they choose to sell in the store are not worth of its value.”
“I have never been a big Costco fan, but they have a few things I really like. Their meat tends to be good but the prices are not that low anymore. Stay away from the produce. I just bought a bag of baking potatoes for Christmas. About a third of them have big decayed spots on them. I really don't have time to return them this time of year. In the past I have gotten other marginal fruit. One time I tried to get my money back for horrible peaches that I took on vacation. I brought the box and receipt as we were gone a week and a half so I didn't keep the peaches around that long plus bring them back from my vacation. The employee had a fit that I didn't bring the peaches back and said they typically can't do a refund in a case like this. I asked for a manager who treated me rudely. He said the line I love - "well, we'll do it this one time." I have been treated so rudely at the gas station that I won't buy gas there even tho it is much cheaper than most stations.”
“I ordered a computer costco.com and was notified it was delivered but when I spoke to my family they never got it. I went online to speak to costco rep and she was useless only wanted to refund my money. I spoke to daniella manager and she helped me to get a si.ular computer ordered so it can be there by xmas. Why doesn't costco required signature confirmation on expensive electronics and knock on doors. My family was home. I have 47 days to decide if I want to renew my membership but I. Leaning to not to renew after this bad experience. I never had any problems at Sam's club.”
“It is absolutely not worse to pay Costco membership.
First of all it is not true that you are buying at Costco at "wholesale prices" just like it is absolutely not worse to pay $60 a year or more for Costco membership.
You dont need to be smart to figure it out but somehow it blows my mind to see so many naive people staying in long lines to check out or the same people who always have to look to even park their cars.
The most ridiculous is that Costco has such a low choices of products and most of them Are Not cheaper than in stores like: Walmart, where you have 100 times more choices of stuff and often cheaper stuff and food, Wincos, who has way more choices of food is also cheaper overall than Costco. Even Fred Meyer has quite comparable prices with way more choices of stuff and food ...plus none of these stores requires pay for membership and none of them have so much waiting in lines and problem even park your car.
Think about why Costco is the only company who makes people wait in line with 2-3 items and not having "express lanes" or check out yourself? Because Costco wants you to buy as many items as you can put in their big shopping carts and thats why not offers small shopping carts like most of stores and if you buy only couple of items Costco will have you wait in line with people who have full big shopping carts. ..... not fair at all.”
“Ridiculous website issues on Thanksgiving. Unable to place an order after trying for hours. Constant error message when trying to check out, then timed out and unable to sign back in. Never seen such poor website access.”
“The staff at Kona hawaii bullie and harasses customers . They are not professional at all they have no training in communication. Corporate should really hire undercover associate to investigate what’s really going on.”
“Purchased tyres from Costco at Marsden Park, NSW. A very rewarding experience, no bookings required, just turn up. Open until 10pm. I saved $115 per tyre for Michelin 4WD tyres when compared to Bob Jane T Mart prices. The only downside is Costco don't offer a wheel alignment service. Wheel balancing has been perfect. Lifetime warranty on tyres, repairs, rotation etc.”
“Costco's Delivery service through a third party is terrible. I had them deliver 3 times and was told by Costco's "Conceirge" services that they will follow up and fix the problem each time.
However, the delivery Service, JB Hunt, made no attempt to sincerely do the dishwahser installation properly. Their comments were distressing - The first one said that he had to do 17 deliveries and hence could not spend much time on one install !!!. The installation was not done properly. The third time, the installers forgot to put in the power plug and started blaming the product. Their installer's comment - "I am done with this install". Once they discovered that the plug was not put in, the installer did not check leveling or anything and just moved on saying that he was did everything he could!
Best Buy installers professionally installed the same product in the first try. Very impressed with Best Buy's installation service Lone Star installation.”
“Last night, I took my broken glasses to the optical counter at Costco to see if they could repair them. I really didn't want to use my credit card to get new glasses as my funds were on the lean side. Millie, the dear woman who assisted me, suggested I google to see if my frames were still available. Then she whipped out her phone and googled for me. She made it so easy, as she knew exactly what information she needed to find my frames. She found my frames online, wrote everything I needed down for me to order them. She told me when I receive my frames to bring them in and they would install my lenses in the new frames at no cost. (A side note: My glasses were purchased from another optical company.) I came home, ordered them as per her instructions. My new frames are being shipped, just like that! Great customer service from Costco!”
“Customer Service:
I went to a location in Canada and the service was awful except for one nice lady. My family and myself have been shopping at Costco for years and last week the cashiers and the one supervisor treated me like garbage. I was so frustrated, I almost walked out without my groceries. Luckily there was one kind lady that helped me out in the end. Costco, you need lots of improvement with you member services!”
“We had the most dreadful experience... we will never order with Costco again... the customer service and email responses were appalling. We don't know how this company is still in business with how they have treated us!!!”
“What an awesome company. I went in for a flat tire, and after a lot of hard work, they were able to use the spare tire, and did not charge me.
Tech Jonny was super helpful and polite, and went above the call of duty.
This is a great company and I highly recommend them.
Thank you. BGM”
“If you are considering purchasing a major appliance at Costco you may wish to hear about my experience. I purchased a high end LG dishwasher and was pleased to have the promise of a seamless process and concierge service. Unfortunately, my experience has fallen short and worthy of a ZERO Star rating. Approximately, 5 months ago I made my major purchase and four months later my dishwasher has an error code leaving it non functioning. Called concierge service and scheduled my consultation for repair. The repairman did show up as promised and promptly shared this is a bad error code and not likely to be a repaired. He needed to do a further review and promptly states "during installation your screws were stripped. In order for me to move forward I will need to remove these screws and will likely damage your surrounding hardwood, which will be hard to replace and match based on color, etc... Please sign this damage waiver so I can continue". I stopped at this point and said I would follow up with Costco as they did the installation. Well this is where things fall apart. I was passed around for several days and several hours to be told the installation warranty had passed after 30 days and they would not be responsible for the work and I would be responsible for all damages that occur. In fact, Ian Costco customer service representative, stated it was my responsibility to stand over the installation contractor to ensure he did his work properly or hire a 3rd party to verify he had installed properly. Really - stand over the installer? Perhaps they forgot to put this in the fine print? How ridiculous - I paid for proper installation. A simple contractual agreement - I pay the cash and they perform the work according to standard. Anyway as it sits today I have an LG $1000+ drying rack in my kitchen and a very unfavorable view of Costco warranty and a new definition of concierge. Think Twice - Costco does not guarantee their work!”
