“There is no zero star that’s the only reason why I gave one stare horrible people works there very rude I will never go there don’t recommend it there is a store in Little Rock horrible staff and management”
“Waiting almost 34 minutes to return rotten produce. Only 1 person working returns and membership at Costco, Lake Grove, NY. I see handicapped and seniors who are unable to stand here ... very sad.”
“Dear cooperate
I hope you read this , Seriously!
On Spanish Harlem E. 117 st there's this Costco I've been going there since it opened day 1! Always go but over$1000.
But now I go to BJ's why? Well all Costco commercials have all wonderful things to buy except this slump Costco who never ever had anything? I don't understand, like this Saturday it looked like a ghost town at after 2- pm no butchers, no rotisserie chickens, rotten potatoes, no raviolis,no desert's, no cheese cakes, no Carolina rice, you could find like all the vitamins you want except thousands of things people use on a daily basis! No bounty napkins only paper towels, no cat litter! If you don't believe me go as a customer see for yourself! If I'm lying. Please Email me, I'll be the may watch me make Costco flourish again!!!”
“Don’t get fooled into thinking you will receive items as promised in 2 business days. It is now day 4 and an email just informed me my order will be delivered tomorrow. WHAT A JOKE!!!”
“They are picking people
To ask if they have cards with them
I have a problem what if I am buying liquor and don’t require one or doing pharmacy or immunisation or why you are not checking evryone and picking selected people with color or dress or what !
Its pathetic its special treatment given to us in Manteca city California”
“I want to begin my review by stating that I'm very happy to have Costco in Tomball,Texas. The grand opening was great and exciting 😀 My only regret and complaint is the fewer numbers of electric scooters available for genuine customers with membership to Costco. It's a shame and it doesn't meet ADA requirements 😔 I waited for an hour or more for a scooter in the morning. Came back in the afternoon with my family on the same day, and waited for an hour again. There were other customers waiting as well, both morning and afternoon. The disabled customers have membership as well, we pay the same price and we have physical needs and deserve to be treated fairly. This is not the only Costco with limited scooters. I've experienced the same problem at other Costcos. Please not disregard or ignore my plea. Please provide more electric scooters for the disabled customers.”
“This summer Costco decided to go to "child proof packaging" on their hearing aid batteries. It a good thing to protect children, yes. Consider this, mostly seniors buy heading aid batteries. The old packaging did not require tools to open. Now your requiring those 60, 70, or 80 year olds to have a pair of scissors available to cut their way into the child proof packaging. Yup, the new package says use scissors to open. Or you could carry loose batteries around in your pocket for your grand kids to find.”
“Been an executive member for 16 years and upon returning a makeup mirror worth $30 I got yelled at by the lady at customer service if I had use it. I calmly said I did open it so I’m returning it because it’s not bright enough. I was so embarrassed there was a long line behind me and people heard her. I’m not sure if I can tolerate that kind of attitude again but I can guarantee you I won’t be as nice as I was. Another thing, we decided to downgrade our membership before it expires next year. I don’t see any reason why pay more for membership if everyone has to get in the same long line anyway.”
“Champaign IL 61822 - NO INSTALLATION SERVICE
CHAT SESSION:
Kala D.
Thank you for bearing with me! Upon checking, your area is one of the few areas Costco is unable to provide installation to due to not having anyone contracted in your zip code to complete the professional installation. This was stated in checkout after adding the item to your cart : Services
Included Services
included Delivery of all Appliances
included Haul away included. The member must have their old appliance uninstalled by a licensed professional prior to delivery team arriving to receive haul away.
Not Included Services
not-included Dishwasher Installation
ME: The delivery guys did not want to take the old appliance even though it was disconnected sitting in our garage
Kala D.
I apologize as typically they want to ensure the new item can be installed before the old item is hauled away as people will try to retrieve the old item once they realize they are not able to install the new item so it is to ensure you do not lose it. Was the new dishwasher able to be installed?”
“Been going to Costco Vacaville for whole life they fuckn put scan your card I did we are a family of 6 living together so card in my dad’s name they said he has to personally be there to shop are you fuckn kidding me that’s the last time I’m fuckn spending my money there rude obnoxious are those people prices are freaking high not worth buying there winco way better”
“Terrible customer service. Placed on-line order and Costco accepted my order. But order just sat for 5 days with no updates. After 5 days I contacted Costco Customer service who advised me the item I ordered was out of stock. Who accepts an order knowing that the item is out of stock and just lets it sit unfilled for 5 days!!!!!!!!’n”
“Hello,
Here’s the thing, I’ve been a Costco member for a very long time. I enjoy the experience for the simplified straightforward experience. One tap payment for fuel & warehouse payment as an example.
As I happened to be in Edmonton I thought I’d stop by the 142st location to have a look. Had my AirPods in listening to music and as I cruised past the main entrance as I usually do showing my card as I always do. The clerk said something I didn’t really hear as I went by. As I was walking in the warehouse another clerk approached me and said I didn’t “check in”
I asked when did this start she said about 3 weeks ago.
I said that’s okay, I’ll leave.
So here’s the thing for myself personally. I want my life to be simplified and streamlined, not the other way around. I avoid lineups like the plague. I will Nope this location and any other location that adds additional steps in my Costco experience.
So now I have to wait in a line to check into the warehouse and then someone Checks my membership card when I use the self checkout and then I have to wait again some someone can check my receipt for “errors”
Too many step for this member!
Wade”
“Went to Costco on powers in Colorado Springs. Had my emotional support dog with me. He is old and can’t walk. Manager Michael denied entry. They need to check out the Colorado law. Can’t make they on one. Rude”
“I visited the store today to buy some essential items for my mother who has a disability. Upon entering the store I was allowed in by security. At the check out an employee by the name of Kelvin seized my mothers membership card and advised she will have to collect it herself despite me pleading with him he refused to return the card. When I requested to speak to a manger he questioned my request. I then proceeded to look for a manager myself. A manager by the name of Dominque was extremely rude, impatient and advised that my mothers membership will be ceased because she has a disability when I asked her where in the terms and a conditions it stipulates this clause she failed to provide me with a satisfactory answer instead she shouted at me and refused to provide me with the head offices email address. My mother has been an executive member of Costco since 2010, I am appalled by the way she has been treated due to her disability. I will engaging a solicitor to write to the business regarding the awful treatment of my mother. I would strongly advise customers to not shop at this store especially if you have a disability.”
“Delivery and removal service is a joke they will fill you with empty promises and then never deliver on them. and your still stuck with your old fridge!! They don’t do 4 man teams for removal but they will tell you they do so save yourself some time and buy from Home Depot!”
“Bought appliance through costco thinking about the warranty they have. Now my frustrations are due to the LACK OF SUPPORT from warranty. Horrible experience. Horrible customer service.”
“Wanted a refund on my membership that is a 100% guarantee and was denied the 100% guarantee. The staff walked away from me after harassing me to sign a form and called the cops.
Costco then tells my purchases to the police so that it stays in a police report that anyone can view now
Melissa Osgood decided to state to the cops that I was verbally abusing her at the Roseville Michigan store. The video recording does not have any verbal abuse
I was only trespassed for not signing a form. Melissa Osgood trespassed me for not signing a form
They denied me a tire warranty service after I got a screw in my tire.
Omar Nezami the guy who gloats they pay him so well he can flat out buy a Mercedes offers me $200. It's great to know they pay him so well but offer me petty change after using the cops as a weapon on me.
I only wonder if telling the police I was a Hispanic creating a disturbance was only to try and get a faster response. Really odd to have 6 cops to come so fast
IF YOU BUY GOLD HERE BEWARE AS THEY TOLD 2 GOVERNMENT AGENCIES THAT I DID”
