“We ordered a new refrigerator from Costco. They set their delivery window between 2pm to 4pm. It was half past 4pm, and there was a no call, no show. We contacted customer service, and they did apologize, but then made us feel like WE were the inconvenience. My pregnant wife spent all day at home with 2 children, cleaning out the old fridge in preparation for the Costco delivery window. I left work early to be home in time for the delivery. Needless to type, we canceled our order, and will not be renewing our membership. We have been long-term customers with Costco. We hold the top membership, and do a lot of business with them. We will spend our hard earned money with someone else who cares.”
“My Review for Denby Studio Blue Serving Set, 3-piece price adjustment
The product has been for a long time priced at $ 149.97. Recently a note has been added that the item has been previously sold at $ 149.97. Upon noticing, I decided to call and point to the error in pricing, assuming that the current price has to be lower than previously posted $ 149.9. I was told they would look into that and so they did-they changed from the original price of 149.97 to much higher of 239.99 to "justify" and keep the one they posted with a misleading note saying that the item was previously sold at a higher price. What a shame
The product has not been listed at the higher price before to my knowledge, what a shame. That added to my observations from before: lower quality of produce, lower quality of many products and now price adjustments. What also ponders me is the difficulty to post any reviews on their website, especially when it is not positive and I read that I am not the only one experiencing such difficulties.”
“So much drama for a shopping place, full of arrogant, disrespectful, uncaring customer service, almost everyone in those location act like they are above every body eslse, most people goes to costco by nesecety not by choice, and at the end they just want more money”
“Ordered pizza for a birthday party. Went to pick it up and my order was not found. Was told on three different occasions said it would be five more minutes and never received the pizzas. Had to get a refund and go to my son’s birthday party without pizza. Duncanville Costco.”
“It’s a shame that all we want to do is spend our money at Costco and now we have be checked in like we going through Fort Knox. Got to scan card before entering really sucks and you are about to lose a lot of customers/cardholders. Yesterday I saw 3 people cancer their membership as I was walking pass customers service. You all are doing way to much when people are actually SPENDING MONEY.”
“We live 40 minutes from the nearest Costco store. I just went to Costco with my mother’s membership card to get bottled water for her. I have been doing this for some time, because my mom is almost 90 and can’t lift the water by herself. I was rudely turned away at the door because my mom wasn’t with me at the time. My family has spent thousands of dollars at Costco, and I feel like customer loyalty isn’t valued by the company with this new policy. Since when is it problematic for folks to take care of their aging parents. It’s inconvenient to have to drag mom along with me, when otherwise I could just stop by while I’m in town on other errands. We will take our business elsewhere. Poor, poor, business practices.”
“I purchase 2 packages of ground beef 1 was $26.81 the other was $27.39 I called and was told if I could not return it today ( same day purchased). Freeze it till next time I come in. I have. Small fridge & freezer live 45 min away so it’s garbage. Will never buy there will switch to Sam’s club.”
“Costco has recently when I tried to return 3 items in the last month or so, in different warehouses, they said they could not find the transactions.
This is the new strategy Costco is using to avoid returns. I pay $65 a year for that return/customer satisfaction guarantee privilege.
They are not the cheapest store to shop at anymore. As far as produce and food, Kroger and Winco stores have the best prices.
I shop at those 2 stores for groceries and produce, and they have a wider selection than Costco, AND I don't have to buy huge quantities of an item.
(For example, I don't have to buy $40 worth of fish when I can just buy one at same unit price, since I am single, and I can't eat the entire quantity then I have to freeze them which has no room). Here's what you do if you experience the same thing and run into issues with returning at Costco:
(1) Just remind them that you pay $65 (or more) annual membership for the privilege of returning if not satisfied.
(2) Complain to your state attorney general (1”
“I have membership forever with Costco, and have been ordering online and in store all the time, my last online purchase was disappointing, I have decided to order my appliances online thinking that the installation is included and will save time and money, didn't imagine that the whole process will turn out in so bad way, my order for the 3 items have been placed on October 16th, and scheduled for delivery and installation on the 24th, well, o the 24th I have received 2 items, one was installed and one was staying in the box because Costco didn't save my schedule for the 24th, so I called again and asking to reschedule, this time was for 10/30, well the 3rd item still didn't arrived to be installed on the 30th, so I called again and the customer services told me I need to reschedule, so the next app was set for 11/5, this time I was hopping will be the last, guest what, on Sunday the 11/3 I got a text that my item can't be deliver and installed on the 5th and will be on the 6th, here I am again, I called the customer services again for confirmation that both delivery and installation will be on the 11/6, all this time my kitchen was a mess, waiting for my items to be delivered and install, so disappointed, don't waste your money think twice before ordering from Costco, and read the reviews, do your homework, before placing an order.”
“Get ready to loose a lot of money with the check in and check out rules you implemented. You were making a lot of money on family members that were using a family member's card. But since they decided to make the process more stringent, get ready to loose money. People are not going to be forced on paying for a membership when they could use a family member's card. If you don't change it you will loose a lot of money. Already we can see by the reviews that people are not happy with your Service. Also the people you have working there are very rude in trying to enforce the nonsensical policies implemented by the Company. They don't understand that they get paid because we the people spend our money there. If most of us decide not to buy from you, you will go out of business and the employees that so blindly want to enforce your nonsense policies will find themselves without a job.”
“I am okay with the new scanner to check membership. I thinks only fair the only people that can enter are members. I would like to see Costco bringing back the great products they used to carry ie chocolates of the world. Gingerbread cookies dried fruit. I joined Sam’s club and find what Costco discontinued now at Sam’s club.”
“I love COSTCO and have been a member forever. For the first time, I am disappointed. The new muffins are terrible. They are much smaller and taste like cardbord. COSTO management - you cannot provide muffins that are NOT any good.”
“I've been at Costco member for at least 20 years
I've had no issues with their policies. Anytime I've had to make a return it's been easy. Staff is polite and helpful. Products are offered at a good value. They clearly post and their advertisements that buying online it may be less expensive in the store . I appreciate that transparency. So if you have a problem paying the little bit extra you just need to go into the store and purchase it there.”
“Buyer beware, do not accept an appliance delivery from Costco without having the delivery person taking it completely out of the box and filming the condition of the unit. Also check to see it has feet. Any hidden damage due to delivery or shipping not reported in 90 days voids your warranty from the manufacturer and Costco.
Now have a $800 8-month old paperweight that no one will take responsibility for. The damage was completely hidden at the time of delivery.”
“Constco...Why We Won't Be Renewing:
While there are several items we love at Costco, we will not be renewing our membership next year. At times, the vibe is downright communistic. Certainly anti freedom. For starters, you had better not show up without your card...and it better be YOUR card and not your spouses!!! They will kick you out faster than Joe Biden can say the word "garbage". They will also rescan it and verify the info again when you check out! And HEAVEN FORBID all you have is a Mastercard....because you won't even be able to buy a handshake with it at COMMY-CO!!! Wilson bank check cards need not apply!!! You might as well turn around in the parking lot and head to Sam's instead!! Ashley Dillard Rucker and I have several Mastercard type cards....and only 1 Visa. So at check out she was frantic because i was getting a hot dog and she couldn't find the Visa. I had to be summoned over to pay with mine. HOGWASH!!!!!! Commy-co is NOT worth the hype or the 1.50 hot dog combo to put up with this kind of Red China policy!!! Go to BJs or Sam's instead. BOTH of those places you WILL NOT EVEN BE ASKED for your card until you pay!!!!! And all major cards accepted!!! Commy Costco has us for the year, but after that no more!!! And I will express my opinion about them everywhere I go! #Costco #badbusiness”
“I tried getting I’m with my moms account and they didn’t let me in. Dumbest thing I have ever heard. But whatever I’ll just keep showing at Sam’s club.”
“Costco continues to value profit over its customers. They raised their annual fee just to be able to enter the store. What upsets me is that they charge different prices for the same item in stores that are 10 minutes apart. So now I have to compare prices from one Costco to the other. Ridiculous Lines are unorganized and long on weekends. I love being able to check out on my phone at Sam's club and will be shopping there more and possibly canceling my Costco membership”
“I have not been a fa of Costo ever; however, I try because my husband likes them. This weekend we were in the line for self checkout, said to go to the left there were empty lines with no waiting. We went to the left to find all the line full with two or three people each (there were others found in the same situation). We went back to inform the staff this was not so. We were then told to go to the back of the self checkout line. Yet another wait. I get overwhelmed with how crowded this place always. My husband was even frustrated this time. Still not a fan. Informed the manager who said this is not the first time this has been done and they will speak to them. Didn’t you the first time?”
“Changing the muffins to smaller and a horrible recipe was the worse business decision. We used to buy them for 125 staff often, not anymore. What were you thinking!”
“Purchased a TV online and while visiting the warehouse noticed it was $300 cheaper. When I called the online customer service they mentioned there is nothing they can do as online is separate from the store. If purchasing online there should be mention to please visit the store to get a cheaper price as our online prices are much higher and customer service is will refuse to help. Just terrible”
