“DO NOT ORDER HOME DELIVERY! If I could give zero stars, I would. I never write reviews, but this experience has been awful. I've been waiting for 4 days for them to deliver my Christmas tree. After hours of being on hold, phone conversations, online chats, the best they now can do is push it out another 2 days....and my tree is sitting in the warehouse. Communication is HORRIBLE with Costco for delivery services. DO NOT USE.”
“If I could give this company zero stars I could since they use Innovel Solutions for their delivery. Firstly, they never came in the allotted time frame. 15 minutes after the time frame I received a delivery confirmation email saying it was delivered and it was not. The delivery receipt and the email showed a blurred out picture of nothing and a scribble of a line for a signature. I left my house and came back to them leaving a yellow sticky note that they were there but no time frame to come back or number to call. When I called customer services about this they confirmed the bad email and picture and said they would get back to me to let me know where my couch is. 4 days later, no call back and no couch. I called Costco about this 3 days ago and no call back from them either. When I called for an update from Innovel they pretended like I had a bad connection and HUNG UP ON ME.”
“😡😡😡Just lost all my respect for Costco Customer Service. Purchased a dishwasher and the price included delivery and installation. Received a conformation email showing the delivery would be in the morning and installation would be in the afternoon. The item delivered on time but never heard from the installer. Called Costco and turned out they dropped the ball on scheduling the installer.
With the old diswasher already ripped out and the new one sitting in the middle of the kitchen floor we had to install ourselves.
Company was coming for Thanksgiving and we needed the kitchen.
Called Costco Customer Service, explaning the problem and requested reimbursement for the installation cost.
THEY DECLINED.
Customer service explained that they could have rescheduled a installer for after Thanksgiving so their not refunding install cost.
What a heartless attitude. We pay for installation and Costco pockets the money because the don't have to pay the installer.
Never again will we depend on Costco for these type of services.
Can't believe they would RIp-Off a long time customer like they did!”
“NEVER ORDER ANYTHING ONLINE FROM COSTCO ! I ordered a couch (sectional) and not only that they lost it ,they send me an e-mail saying that i refused,the item...item that i never received. The communcation with customer service was very poorly handled and i even called the corporate office to complain and they didnt do anything about it. They should have compensate me for the hours and days i spent with them on phone. For such a big company so unprofessional.”
“We went today to Costco and one of my family members had a disabled pass, unable to wear a mask. First they treated her like a criminal, very uncomfortable and embarrassing situation. Second, even though she had the pass and the letter of the CEO stated that with proper identification you don't have to wear a mask, they didn't let her in. That's against the law.”
“I order 4 containers of ready wise survival food and had it shipped directly to my children in another state. Costco took it upon themselves without asking to substitute it with a totally different item and not even the same brand food. Never. Never order from costco online, they cannot be trusted. The only way I found out they switched my order to something I did not order, is my children had to tell me. I consider what they did is fraud. They owe me approx $200.00 for food i ordered.”
“I ordered and received my microwave. My HUGE complaint is that my receipt and the Costco confirmation email I received both indicated that I would receive installation and removal of my appliance. I have proof of this occurrence and I called customer service. Customer service gave me an apology. Well an apology doesn't fix the fact that I ordered from Costco because they said they would install my new appliance and remove my old appliance. I would have ordered from Lowes or Home Depot if I would have known this would happen. I would love to send my receipt and email I received but customer service can't receive emails and I can't upload photos onto there feedback form.”
“Went to buy a battery for my car. Livonia Mi. store, 0 batteries, Brighton store 30 miles away, 32 batteries. Ask, can you get some from the other store? Answer, No. Horrible customer service. Each year Costco service continues to drop. Sad that a store that should have everything I need doesn't. I guess someone else will get my business. Al Smock, Livonia,Mi.”
“I'm very dissapointed i order a samsung package from costco which included refrigerator, stove, dishwasher and microwave. I moved in to my new home with no appliances and was really looking forward to this i order on july 7th and they said it will take a month for me to recieve my order. On august 12 no updates from costco so it took me more than an hour to get through i finally did and they said my order was delayed and i had to wait until august 29 or just cancel at this point after all the waiting i didn't want to cancel it's very easy for them to say and not put themselves in our shoes first week of september i get an email saying order delay until october. Yesterday september 20th they send me an email saying my order was cancel and they will compensate me with 200 dollars i find it very unfair that no one could call me to tell me this or even try to make this better for me i wasn't the one who cancel and they are canceling without an explanation and they feel that with 200 dollars it will be good for us. I have done all my purchase at costco and even if samsung cancel on them they should try to make this better for their customers.”
“I am so disappointed in Costco making the decision to remove Palmetto Pimento cheese because a man makes comments against a Marxist organization who finances looting, murdering, burning businesses and comments about a white couple murdered in their driveway by a black man. I know you don’t need any of my money my but it’s a good thing because I won’t shop there ever again. I’m not a racist and I want to see our country unified with answers. BLM movement isn’t the answer. Our police are getting beaten and killed and not even allowed to protect themselves. You think BLM wouldn’t loot and pillage your stores if given the opportunity? Color doesn’t matter to them, saving black lives doesn’t matter to them. It’s power and money while destroying this country with racial division.
You have made a decision based on someone speaking their heart. He speaks the truth and you yank his product off your shelves for punishment. Sick of seeing business after business show support for this domestic terrorist group. I’m out Costco.”
“Do not order furniture online. My daughter ordered furniture over a month ago. She can not get through to online customer service. We could have drove across country to get this furniture to pickup before they answer or help with this problem.
May I add , how can you answer questions below if you can not talk to customer service.
Was delivery on time? There has not been a delivery.
Who made the the delivery? There has not been a delivery> Where is it?
Was your delivery on time? (Optional)
Yes No Not applicable
Who made the delivery? (Optional)
Courier Postal Service Own Driver
Was the item damaged? (Optional)
Yes No
How many days did the delivery take? (Optional)
Next Day Within 5 Days Over 7 Days Over a month
How did you communicate with the company? (Optional)
Live Chat Email Telephone Not applicable
How quick did the company reply to your queries? (Optional)
Under an hour 2 - 3 Hours 3 - 6 Hours 6 - 12 Hours Over a week
How would you rate the customer service you received? (Optional)
I WOULD SAY CART BEFORE THE HORSE. JUST GOVE US THE PROPER CUSTOMER SERVICE”
“One day I ordered something from Costco. It was delivered to me and a 2 guys delivered in a BMG truck. They accused me of not being able to speak proper English and their service was bad. They didn’t explain clearly and it was super confusing.”
“I am a bit confused. Back in April when the Pandemic started, I ordered paper towels and was charged almost 40 dollars because of the demand. They said it would take more time because of the demand. By June, I still had not received my order. I received an email apologizing saying they would refund me. I have sent many emails and still no refund. It’s August!!!”
“Costco received my returned items on June 10,2020 . I still haven't received my refunds, after more than a month.
I have called them THREE times to follow up, I spent more than one hour of waiting time each time and was told that I should get my money back in a few days .
Why are you still holding my money since you already received my merchandise a month ago?”
“Don't buy appliances at Costco unless you want to wait for weeks/months.
I purchased a dish washer one month ago from Costco.com website, which was delivered one week later, but the installation did not happen as XPO (Costco's delivery partner) did not have the spare parts to do the install. I was told they will come back in 2 days to do the install, but its been 3 weeks and no one showed up.”
“Absolutely Horrible online service!
They could not deliver us our Dinning table till now, it’s been 2 months, though they have delivered us the chairs and the legs of the table in 3 different attempts. And when you call them to check on the rest of the order, they have no updates. I'm just losing my patience now.
An advise to them - they should just shut their Online service, if they cant handle it.”
“So... Due to Covid, Costco is no longer putting air in people's car tires. Because suddenly, three months after Covid hit, they care. Yes. They care. In fact, they all of a sudden - magically even - care SO MUCH about everyone's safety and health that they want to reduce the contact between people and customers to eliminate any possibility for a Covid outbreak. So they've set up a station whereby people who pay $155 a year for a Costco membership and who buy Costco tires for the specific reason of having Costco maintain them, can fill their own tires. Apparently tires are now a Covid threat.
Because usually before I go to Costco I spend some up close and personal time getting intimate with my tires. I talk to them, breath on them, maybe accidentally pant or sneeze on them, or cough - maybe - on them, touch them - tires need love too. I don't know; it's possible - I mean it could happen that I might accidentally lick them if I get too close, just because. You know how things can go with tires. So, I can see how the kindly people at Costco would be concerned that their employees might get Covid from my tires.
I am thoroughly disgusted and disappointed with Costco's latest excuse to back out of providing good customer service under the guise of pretending to care about their employee's and customer's health.
Dear Costco, if you truly cared about your customer's health, you would have had a jumbo size container of Clorox wipes by the pin pad at every checkout counter at every Costco across the country from day one, because if Covid really is the threat that you are pretending it is, your credit card pin pads would have killed hundreds of thousands - if not millions - of people by now.
And FYI, spotlighting one of your customer's complaints about forcing your customers to wear a mask THREE MONTHS INTO the so-called pandemic, is a despicable way to utilize fear, hate, and mob idiocy to shame a person who is voicing a fair concern about your tardy and pathetic store policy, and the worthlessness of masks as documented by OSHA on their website.
If I could give zero stars for customer service and using Covid to go as cheap and low as a store can go, I would.”
“For decades I’ve been a true Costco member. But as of late with what’s going on in China and the world Costco realizing that most everything It sells is made in China, I decided to distance myself from this retailer. With the real possibility of Costco turning a blind eye to slave labor and child labor Costco is profiting from this horrible act and I just can not be a part of Costco and its allowed practices.”
“in November 2017 we purchased a set of Michelin Tires from the Costco Tire Center in Burnsville, Minnesota for our 2014 Hyundai Elantra. The Tires we purchased supposedly had a 60,000 mile warranty on them. When we recently took the car in for a regular oil change, the mechanic told us the tires on the back of the car were almost totally worn out. We only had 24,000 miles on those tires. He called me into the garage where he had the car on the rack and I saw that the outside of each tire was completely bald, while the inner side of the tire had some tread, but not much. The front tires were in better shape, but at least 3/4 of the tread was gone on them too. I took the car in to the Costco Tire Center, expecting them to provide me some discount on a set of new tires, based on the premature wear of the tires. I expected some type of pro-rata discount. He said that the wear was funny and that it must be some type of mechanical problem. He also said that the tires hadn't been rotated twice, as they should have been, and they weren't going to warranty the tires in way. I admitted that we probably hadn't rotated the tires, but there is no way they should have worn that way in just 24,000 miles. Long story short, I had to buy a new set of tires after just 24,000 miles. Just beware that when you buy tires with these supposedly high mileage warranties, and you do have a problem with the tread wearing out much earlier, the Tire Center at the Store will look for any way to void that warranty. I am convinced that even if I had rotated the tires, they would have simply said it was some type of mechanical problem. I had truly come to expect more from Costco.”
