Cover World Reviews

Name: Cover World
Rating: 4.57

4.6 Rating 591 Reviews

90 %

of reviewers recommend Cover World

Company Reviews

Metrics

Info

4.6

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Cover World:

We sell custom made boat covers manufactured 100% in the USA by brands like Carver Covers. We stand by our products and take care of our customers.

Visit Website

Phone:

1-888-756-5673

Email:

sales@cover.world

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Cover World 5 star review on 17th April 2025

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Coverworld, I purchased a cover from your website that was supposed to fit my boat, a 2000 Bayliner Trophy 1802. But when we installed the cover, the base mounts did not line-up perfectly, meaning their was a slight inward bow of the tubes. Since the lower mount brackets swivel, we thought that would be OK. But when I put up the cover, the fittings broke off all four of the tubes, where the flat piece inserted into the mounts. So now I have a cover with four big duct tape elbows, holding the tubes together at each of the points where the tabs broke off. Can someone please call me to discuss the next steps. I would like to get a cover that fits the space exactly, without having to bend inward to meet the mounting points. Thanks very much. Best regards, Patrick 310.779.6593”

Helpful Report

“Cover came with box damaged and mounting hardware for a bifold door for a house wanted to return product and was told they wouldn't take it back”

Helpful Report

“The cover does not fit well sags and would hold water. It fits very lose you will need poles. The sales agent I spoke with said the rope was to hook to the tower so no need for poles. This is not true.”

Helpful Report

“The fabric on the Bimini top is very nice. Buyer beware though, the frame is very flimsy requiring extra straps to make it sturdy. Our original Bimini frame was 1.25 inches in diameter and did not require extra straps to bolster the frame’s sturdiness. I believe theirs is 3/4 inch. We asked to return the product due to the frame quality but were denied. So we essentially flushed $1200.00 down the toilet as we can’t put this on our boat. If you only need the fabric you’ll be fine but stay away from the frame.”

Helpful Report

“Cover dimensions were not terrible, but the amount of material in the middle between the seems was absurd. Even with support poles and rib supports it still sagged and would've collected pools of water...”

Helpful Report

“this company sucks took 3 weeks to get the cover that is cheaply made and there return policy is terrible”

Helpful Report

“Cover World sent an email asking for a review, if you provide a 5 Star review you'll receive $10 back or $20 back with pictures. I submitted pictures wit a 5 star review 11 days ago. I have not heard anything regarding the status of the refund so I reached out via email, no response. I've reached out via phone, "no agents available" for three days. I reached out via voicemail, no response. I believe Cover World is scamming customers for high reviews. Customer Support is non-existent. Very displeased but they don't care and refuse to reach out to honor their review incentive.”

Helpful Report

“We ordered a cover from coverworld and unfortunately, I ordered for a sport model and not a deluxe model. Our cover was supposed to be for a 21' and because of the sport/deluxe option the cover ended up being 1/2' too short. Coverworld's return policy does not state anywhere that they will not accept returns on covers that were the wrong size or wrong order. I know its our fault for not ordering the specific model cover but we were willing to pay a restocking fee just to get the right cover. Its very unfortunate that customer service was not willing to work with us in order to guarantee satisfaction. Their return policy clearly does not say anywhere that they won't accept returns on wrong orders.”

Helpful Report

“I order wrong cover i did not want a totally new frame. When i called i was told i could not get an exchange or refund. Because it was my fault. Not to self i will never order from Cover world ever again.”

Helpful Report

“I ordered the cover pole support. It was very poor quality. When I tried to return it, it took over 5 phone calls from me. I was told that they would not provide a shipping label to return it and the best they could do was to provide a refund o 20% of the orriginal pirce of the order. Would never buy from this company again.”

Helpful Report

“Ordered in May,got the run around and lied to about when it supposed to go out, and then send the wrong cover. They want their money back.”

Helpful Report

“It does NOT fit. I will be returning for my money back. It’s to small. Please contact me. The reason it took so long is because we had the boat shrink wrapped. Just removed the plastic so we could put the cover on. Didn’t fit. Very disappointed. Again. Please contact me glendajo53@icloud.com or 406-240-4172.”

Helpful Report

“I thought i was ordering just a exact fit bimini top for my premier pontoon. I was wrong it took 3 weeks then when it arrived it cane with its own aluminum frame and the top was not what i expected. I called to return the bimini top or maybe get one that fits without changing the frame. I was told i could not return it. Thankfully I found Great Lakes Skipper online and had my zip in replacement top in 3 days that fits exactly. Sooo if anyone needs a charcoal gray bimini top with frame in Michigan let me know”

Helpful Report

“First off no one EVER answers the phone and when they do its pointless and never no call backs like they tell you. Still waiting for bimini braces and can not get a hold of anyone. No shipping info to even try to find out where my order is and its going on a month now, will never buy here and will pass on to anyone i know. I am still calling to try to talk to someone who cares about my order.”

Helpful Report

“After receiving a non-customized style-to-fit cover from Cover World, I called and submitted a request to return or exchange the cover for a Custom or better fitting cover. I called and submitted my request well within the 30 days of purchase and delivery. I called and emailed many times to follow up on the request. Cover World declined my request and said it was against their return policy. My request was well within the limits of the Return Policy listed on their website, which they promote as "Custom Satisfaction is our #1 priority". This was a terrible experience. I would not recommend this company. They do not honor their policies which are clearly stated on their website, which provides customers a false sense of security when purchasing.”

Helpful Report

“Received a non-custom fit cover I ordered which did not fit property. Tried to contact the company to return/exchange for a custom fit cover. Coverworld did not accept my request and denied any return or exchange, although I was well within the 30 days and the terms under the Return Policy on their website. Terrible experience. I would not recommend purchasing from this company.”

Helpful Report

“I would give them no stars if I could. My advice is to measure your boat yourself. Do not rely on their recommendation for your make, model and year (which I did). It was too wide. Because installers are still backed up after the pandemic, I missed the 30 window to return. I cannot get a human to actually speak to. You have to leave a message when you call and they email you back a standard message. So frustrating! Horrible customer service!”

Helpful Report

“!!EXTREMELY DISSATISFIED!! I bought the Bimini top from Cover world for double what they cost on Amazon expecting 1) exact fit for my boat model 2) high quality material. Instead, the top was a generic size that fit “about right” after some manipulation. More upsetting, the eye end connectors on both sides broke immediately on install. Extremely cheap plastic parts. For $550, this product should ONLY come with stainless steel hardware, not offer that as an up charge from an already outrageously high price. Don’t waste your money. Buy from Amazon and upgrade your hardware. The only good from this experience is responsiveness from customer service. Unfortunately, their response was to replace the broken pieces with the same cheap plastic and deny my refund request.”

Helpful Report

“I have had a horrible experience do not do business with Cover World or Carver Covers!! I entered my boat model etc, they sent me a cover, it did not come close to fitting, I returned it and they will not give me my refund because they said it was not "first quality". The pictures they showed me had some pollen on the cover. It was a Carver cover, I had to deal with both Cover World and Carver, it was a total hassle! Do not do business with Carver or Cover World!!!!”

Helpful Report

“the boat cover was way to big!!! Was told if I sent it back they would charge me a 25%restocking fee”

Helpful Report

Cover World is rated 4.6 based on 591 reviews