“A drinks trolley with marble shelves collapsed breaking a crystal decanter of great sentimental value and several crystal glasses. The trolley is being replaced however they will not guarantee it won't happen again and there is no gesture of good will for the valuable items which have been broken. I have no confidence in this product or the company and will not purchase from them again.”
“order stuff on christmas day, three weeks later I CALLED them to see where my stuff was,
'oh, we only have one left and you ordered two, so we will send the one out immediately"
Next day, it didn't arrive. "oh we didn't have it after all, sorry... "
SHOCKING! CUSTOMER LOST.”
“I have purchased a table lamp and a glass trinket box. I was charged £15 pounds for delivery. Received an email the next day that my parcel was dispatched using parcel force and a tracking number.
The actual tracking number was wrong so I could check when my parcel would be deliver. I emailed Customerservice but never received an answer, but the worst part was when the parcel arrived unexpectedly.
Opened the parcel the little trinket box was fine but the table lamp were part missing , a screw lampshade light collar ring is missing. It looks like has been used as there is no label that state which light to use.
Emailed customer service received an acknowledgement that would be in touch but actually never sorted the issue.
This is very poor service and quality. I would never ever shop at this shop and I would recommend to stay away.”
“Yet another bad review based on their customer service. They got my order wrong, then it was out of stock, had to wait 4 weeks and following several chasers the items have finally been dispatched. Customer services say they're sorry and will provide free postage against any new purchase (as if) and only if I phone them for and ask for it! What a joke! I will not use this company again”
“Store lovely with great selection. Unfortunately customer service re faulty goods is a big let down. It seems they are not interested. However first point of call lady was excellent - the follow through was not prepared to rectify defaults with excuses such as natural material, handpainted, despite my clear photography of faults. Every item had a fault. I think customer service is letting down this lovely store. Shame.”
“I bought 3 cushions for £73 which arrived with feather inners so flat that the cushions look baggy and offer no support. I've been in touch with customer service and they say it's the inners they bought in with the product and their only resolution is that I buy bigger inners from their website. It's annoying as the cushion covers are lovely but now I have to spend a further £20 to make them OK. Be warned that clearly their website images are false.”
“I purchased several items from the Graham & Green website and stupidly entered the wrong address (serves me right for shopping after a night out... oops...).
I phoned the call centre the next morning and they gladly changed the address before it went out - a service which some companies actually charge for!!! Also got to have a nice conversation with the lovely lady on the phone!
The bits and pieces arrived a couple of days later - well packaged and in perfect condition. Can't wait to buy more!!”
