CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.79

4.8 Rating 873 Reviews

97 %

of reviewers recommend CraftShack.com

Company Reviews

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Metrics

4.8

Based on 873 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

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CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection and prompt delivery.”

Helpful Report

Posted 4 years ago

Thank you for the 5-star rating. We're so glad to hear that you are satisfied with our selection and delivery service. We really appreciate your review and look forward to your next order. Cheers!

Posted 4 years ago

“I've bought a few bottles liquor from Craftshack.com.Overall a good experience.”

Helpful Report

Posted 4 years ago

Thank you for your 5-star rating. We're so glad to read that you've had a good experience with our service. Please visit again soon. Cheers!

Posted 4 years ago

“CraftShack have given me something to look forward to! They have a great selection with countless hidden-gems frequently in stock! The shipping can be pricy, but their rewards program makes up for it. Be sure to check it out!”

Helpful Report

Posted 4 years ago

Thank you for the 5-star rating and for choosing CraftShack. We are pleased to read that our rewards program have been helpful and that you're satisfied with our selection. We are look forward to your next purchase. Cheers!

Posted 4 years ago

“The beer selection is great and always changing. They shipping is fairly priced. Shipments are always quick to get to me and I'm in Tennessee. I highly recommend Cracftshack.”

Helpful Report

Posted 4 years ago

Thank you for sharing this great review, Jacob! We're happy to read that you are pleased with our service and your that buying/shipping experience was faultless. We take pride in our ever-growing collection and work hard to make sure we can cater to everyone's taste palate. We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 4 years ago

“Great craft beer selection and shipping to Texas! Love it!”

Helpful Report

Posted 4 years ago

Thank you for your 5-star review, Charles! We're so glad to hear that you've been satisfied with our selection and service. Enjoy your brews and please come visit us again soon. Cheers!

Posted 4 years ago

“Shipping time is past andpackaging is top notch. Good selection of craft beer with timely notifications of newly available beer.”

Helpful Report

Posted 4 years ago

Hello Brandon, thank you for your 5-star rating. We're so glad to hear that you've been satisfied with our service. Enjoy your brews and please come visit us again soon. Cheers!

Posted 4 years ago

“Wonderful opportunity to experience West Coast brews.”

Helpful Report

Posted 4 years ago

Thank you for the 5-star rating. We take pride in our ever-growing collection, so we're glad that you are able to experience West Cost brews that you may not get locally and hope to see you again soon. Cheers!

Posted 4 years ago

“I have used CraftShack from time to time over the last 5 years, however since the Pandemic came about, I have been a very satisfied and regular customer. I can count on CraftShack for having a great selection of products, not to mention very fresh and recently produced. I am one who does not look forward to going out during these times to buy spirits, thanks to CraftShack they have that situation covered”

Helpful Report

Posted 4 years ago

Thank you for sharing this great review and for choosing CraftShack to quench your thirst during this time of uncertainty. We are honored to have you as one of our loyal customers and look forward to your next purchase. Cheers!

Posted 4 years ago

“Overall I am very happy with Craftshack. I live in a small town and have yet to find a single other online beer store that ships to my location so I was extremely happy to find this site, even if shipping costs are a bit step. Its given me a change to get beers I love and can't get here and try new things! My only complaint is how poorly they recently handling stopping shipping to Michigan. While apparently only temporary, people with Michigan accounts were given ZERO notice and simple received vague error messages when we tried to check out. I have over 500 points that I just can not use now and was given no notice to use before shipping stopped to my state. They do claim they will send an email to all accounts with Michigan addresses when shipping resumes though, so thats something. Overall a good, but quick moving selection and good customer service.”

Helpful Report

Posted 4 years ago

Thank you Lauren for taking to leave us a review! We're so sorry for the service pause to your state. Please know that our dedicated team is working hard to rectify this and hope we're able to serve you again soon. As for your concern about your points you redeemed, these are good for a year; and it appears our Customer Care Team transferred your voucher into an eGift credit without an expiration date, so we hope this resolution met your satisfaction. Thank you again for your review. We'll be in touch with you soon. Cheers!

Posted 4 years ago

“I used this site a couple of times before COVID hit but this service has been a life saver for having beer shipped to me! I used to travel a lot and was able to bring home beer from all over but with not traveling this site has allowed me to still be able to try beers from all over, all without leaving the comfort of my home!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave a 5-star review! We're happy to be of service during these tough times. We take pride in our ever-growing collection, so if there is something you wish to see or craving to taste again, please know we always welcome recommendations or special requests here: https://bit.ly/3gWzd3E. Hope to see you again soon! Cheers We are so glad to hear you can enjoy products you may not get to try locally and hope to see you again soon. Cheers!

Posted 4 years ago

“Awesome brew selection (though I wish it was even larger) and always new items being added. Super fast delivery and very well packed boxes to avoid damaged cans/bottles. Thanks so much for offering shipping!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave a 5-star review and feedback for more larger - I'll be sure to pass this along to our products team. We are privileged to have you as one of our customers. If there's anything you need or would like to see in our collection, please know we're always taking recommendations. Hope to see you again soon. Cheers!

Posted 4 years ago

“CraftShack has an impressive and ever-evolving collection of beers to choose from. It definitely helps this IPA lover residing in the South get his fix on high-quality West Coast IPAs.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave a 5-star review! We take pride in our ever-growing collection and work hard to make sure we can cater to everyone's taste palate. So glad to read you can enjoy West Coast products you may not get to try locally and hope to see you again soon. Cheers!

Posted 4 years ago

“Excellent selection, service and delivery. Love the website and the speed of processing and delivering orders.”

Helpful Report

Posted 4 years ago

Thank you so much for your 5-star review! We're happy to hear that you found our service positive. If there's anything you need, please know we're always a phone call or email away away. Hope to see you again soon. Cheers!

Posted 4 years ago

“The best selection of craft beer in the web”

Helpful Report

Posted 4 years ago

Thank you so much for your review! We're glad to read that our collection is the best and hope to serve you again soon. Cheers!

Posted 4 years ago

“Really enjoy this website to purchase ciders and meads that I can’t get locally. Always great selection and pretty quick turnaround on orders.”

Helpful Report

Posted 4 years ago

Hi Angelina, thank you for taking the time to write us a review. It is great to hear we were able to provide you with ciders you cannot get locally and that you enjoy our service. We are privileged to have you as a customer, and we hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

“I live on the east coast and really missed my west coast beers. IPAs are my favorite. I have ordered several half cases, recommend purchases and beer selections I put together. Service is great, fast delivery and a great selection of beers. I do have to say that one delivery had a damaged bottle. Customer service was fast to respond and replace. Positive.”

Helpful Report

Posted 4 years ago

Thank you for the positive review, Robert! At CraftShack, we never want to leave a customer unsatisfied, as it is our commitment to see that we keep to our code of 100% satisfaction guaranteed to all our customers. So we're happy to hear that our customer service team was able to resolve your order issue immediately. Thank you again for sharing your experience with us and look forward to your next order! Cheers!

Posted 4 years ago

“CraftShack has an amazing selection of microbrews. I’ve been a faithful east-coast customer for two years and really enjoy the access to the west coast IPAs (Modern Times is a favorite!) and small batch brews.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to leave a 5-star review and for choosing CraftShack! We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 4 years ago

“These guys offer an amazing variety of adult beverages to please whatever your palate may desire. I have had great luck with prompt shipping and never any damaged goods. Have enjoyed a good many beverages that i would not have been able to purchase in my home market, adding to the fun .”

Helpful Report

Posted 4 years ago

Thank you for the 5-star review and choosing CraftShack. We take pride in our ever-growing collection and work hard to make sure we can cater to customers' needs when it comes to beverages. If there's anything you need, please know we're always a phone call and email away. Hope to see you again soon! Cheers!

Posted 4 years ago

“Craft Shack has an enormous selection of beverages at great prices. Shipping is super fast as well. Will definitely keep buying from them!”

Helpful Report

Posted 4 years ago

Hi Omar, thank you for taking the time to write a review. We take pride in our ever-growing collections and work hard to make sure we can cater to our customers' needs and request. We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 4 years ago

“I love craftshack! Fresh new beer, delivered to my house!! Can it get any better?”

Helpful Report

Posted 4 years ago

Hi Celina, Thank you for taking the time to write us a review. It is great to hear we were able to provide you with tasty beers right to your door. We are privileged to have you as a customer, and we hope to see you again soon! Cheers, Team CraftShack

Posted 4 years ago

CraftShack.com is rated 4.8 based on 873 reviews