CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.80

4.8 Rating 871 Reviews

98 %

of reviewers recommend CraftShack.com

Company Reviews

Metrics

Info

4.8

Based on 871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CraftShack.com:

CraftShack is the most trusted online bottle shop in the country, serving since 2013.

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

CraftShack.com 5 star review on 2nd December 2023

Anonymous

Anonymous // 01/01/2019

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“Best customer service. Great selection and fast delivery.”

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Posted 2 years ago

“Great products, fast shipping, and nothing broken upon delivery will order from you guys again.”

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Posted 2 years ago

Thank you so much for your review! We're happy to read that you are pleased with our service and selection. We are privileged to have you as one of our customers and look forward to your next order. Cheers, Team CraftShack

Posted 2 years ago

“Easy to deal with and are prompt with follow up if there is an issue.”

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Posted 2 years ago

Thank you for your review. It is wonderful to hear that you were satisfied with our customer service team. We are privileged to have you as one of our customers and look forward to your next order. Thank you for your business! Cheers, Team CraftShack

Posted 2 years ago

“I can't get any beers from Mother Earth brewing here in Florida so I treat myself once in a while by ordering from Craftshack but at almost $5 dollars a can plus the high cost of shipping yeah it is only a treat once every couple of years. If the beers were cheaper might order more often but then there's is the shipping cost that hits us all.”

Helpful Report

Posted 2 years ago

Thank you for your review and feedback on our pricing, Jeffrey. We would like to clarify that CraftShack is an online marketplace that supports a network of mom-and-pop bottle shop that controls the listing price and that product pricing is based on the 3-tier system - producer, distributor, and retailer. In addition, our flat rate shipping cost is purely on the two different-sized boxes. The first tier is for the small box which will hold up to (12) cans, (6) bottles or (8-10) mix and match cans and bottles. The large box will hold (24) cans, (12) bottles or (14-15) mix and match cans and bottles. We hope this message explains how our flat rate shipping and product pricing works. Please be sure you take full advantage of our loyalty rewards program which offers shipping perks and discounts with the points you earn for every purchase https://bit.ly/3NMpPzx. Cheers, Team CraftShack

Posted 2 years ago

“Great service. Always reliable.”

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Posted 2 years ago

“They have what I want and shipped sooner than anyone. Very quick.”

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Posted 2 years ago

“They are good people. There orders are pack secure and delivered timely. They got my busines. Lee”

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Posted 2 years ago

“Easy Peasy ordering process and payment. The selection is awesome.”

CraftShack.com 5 star review on 15th June 2022

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Posted 2 years ago

“Awesome customer service! Quick delivery with great communication”

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Posted 2 years ago

“Great beer, fast shipping, helpful customer service. Thank you!”

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Posted 2 years ago

“Craft Shack is amazing, starting with getting hard to get beers and breweries, prices are really good and selection amazing, been with them for a while now and never disappointed and the customer service is top notch, will continue to buy and enjoy brews I would not normally be able to get.....if you enjoy great brews and want to try beers you cannot get ...give them a try you won't be disappointed”

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Posted 2 years ago

Thank you for sharing your review! We're happy to read that you are pleased with our service. We take pride in our ever-growing collection and work hard to make sure we can cater to everyone's taste palate. We are privileged to have you as one of our customers and look forward to your next order. Cheers!

Posted 2 years ago

“Fast service! I am very pleased with CraftShack!”

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Posted 2 years ago

Thank you very much for your review and for choosing CraftShack. We're happy to read that you are pleased with our service and packaging. We are privileged to have you as one of our customers and look forward to your next order. Cheers! Team CraftShack

Posted 2 years ago

“Got the items I ordered as quickly as possible, and packaged so that I was sure to get them all in great condition!”

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Posted 2 years ago

“The beer I ordered arrived quickly and safely, very well packaged. It also tastes great, the most important part. Two thumbs up.”

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Posted 2 years ago

Thank you so much for your positive review! We're happy to read that you are pleased with our service and selection. We are privileged to have you as one of our customers and look forward to your next order. Cheers! Team CraftShack

Posted 2 years ago

“Always great service and delivery”

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Posted 2 years ago

thank you very much for your five-star review and for choosing CraftShack. We truly appreciate your support. If there's anything you need, please know we're always a phone call or email away. Hope you enjoy your next order! Cheers, Team CraftShack

Posted 2 years ago

“I have ordered 3 bottles from this company and it was packed real good and it was pretty fast delivery to my home. I am recommending this to a lot of friends and family.”

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Posted 2 years ago

“I had a really good experience using craft shack. Had the opportunity to get beers that were not available locally at a relatively decent price. The delivery was quick and my beer was in great condition when it got to me. Will definitely be using craft shack in the future!!!”

Helpful Report

Posted 2 years ago

Thank you for sharing your review. We are delighted to read that you had a really good experience with us and that you're able to enjoy breweries you don't typically have access to in your area. We are honored to have you as one of our customers and look forward to your next purchase. Cheers, Team CraftShack

Posted 2 years ago

“Always a great assortment of beer, shipping is always on point , and for the most part, beer is not dated and relatively fresh stock.”

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Posted 2 years ago

“Items well received, well packed. Signature glass was definitely a plus, with slightly different artwork from the original”

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Posted 2 years ago

“Amazing selection on brews. Super excited for the exclusives to be shipped to my home”

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Posted 2 years ago

CraftShack.com is rated 4.8 based on 871 reviews