CraftShack.com Reviews

Name: CraftShack.com
Rating: 4.77

4.8 Rating 877 Reviews

97 %

of reviewers recommend CraftShack.com

Company Reviews

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Metrics

4.8

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8889202630

Email:

orders@craftshack.com

Location:

MADE IN USA © CraftShack, Inc.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used their service and got great product a number of times in the past. The last time however they made an error and used the same tracking number for every package. So one package was delivered with three beers and all the rest I didn't get. I got an automated email from them saying that they would follow up and straighten it out but that didn't happen. Finally I had to go through my credit card and the $195 charge was reversed. Unfortunately I won't ever use them again. Too much stress.”

Helpful Report

Posted 1 month ago

“I ordered on the 9th of February and received my order on the 24th. only half of it arrived. I contacted them about a refund and haven’t heard back. There is no phone number to reach them at, so only email. If they decide not respond it’s more convenient for them. I won’t be ordering again because of lack of customer service response. It was my first order with this company, I would suggest ordering local craft beer.”

Helpful Report

Posted 1 month ago

“Ordered 4 bottles of bourbon 3 months ago and never received them. No email updates on order status and they do not reply to support tickets. Tried calling them and their phone lines have been down for days. Managed to get through once and had to leave a voicemail, never got a call back. Never was able to get a real person in 15 attempts calling. Worst customer service I've ever experienced. Would never recommend to anyone I like.”

Helpful Report

Posted 2 months ago

“I ordered 10 cans and only received 5. Opened a support ticket, it's been open for 21 days and there has been zero response. Just a complete lack of customer service, and it looks like my money has been wasted/stolen.”

Helpful Report

Posted 2 months ago

“I placed an order and contacted customer service to see if I could get an estimated ship date. A ticket was created; however, I have yet to hear back. I tried calling customer service, and the only option was to leave your name and phone number. I would not recommend ordering for holiday delivery.”

Helpful Report

Posted 4 months ago

“This place will take your money and ignore your emails. Please an order that was never delivered. Notified them immediately via email. After that my emails for follow up were just ignored. Avoid ordering from Craftshack.”

Helpful Report

Posted 9 months ago

“Horrible shipping. My orders were "lost" another was never shipped out until I emailed for a refund.”

Helpful Report

Posted 2 years ago

“Bought a $270 bottle of Blanton’s bourbon as a Christmas gift and the gift box was damaged. I filed a claim with CraftShack, sent requested pictures and detail and your response was. “It’s not our fault that the shipper didn’t pack it correctly” and you gave me a $10 off coupon code. I don’t plan on ever buying from you again and have shared my disappointment with others.”

Helpful Report

Posted 3 years ago

“🗑️ product + waaaaay too many emails. If I ever hear from Craftshack again, it will be too soon.”

Helpful Report

Posted 3 years ago

“We received the Metallica Blackened special edition in a opened box that was flattened, whiskey was taken out of the box and bubble wrapped. Why would you bend and flatten the original box on a collectors edition?”

Helpful Report

Posted 3 years ago

Thank you for voicing your feedback. I'm sorry to hear that your CraftShack order did not meet your expectations. We mentioned in our order confirmation email and shipping page (https://bit.ly/3wCOj5R) that for shipping purposes, items in factory-sealed/closed boxes will likely be removed to ensure that the products are protected while in transit; and typically put the original packaging in the box. With that said, please know we care about your online shopping experience and would love to make it right, so if the original box arrived with imperfections or damages, could you contact our Customer Care Team →https://bit.ly/2S7RLUS with pictures of the packaging? Thank you for your time. We appreciate you bringing this to our attention. We look forward to your ticket submission. Cheers, Team CraftShack

Posted 3 years ago

CraftShack.com is rated 4.8 based on 877 reviews