“Worst finance company - avoid if possible. Site inaccessible for months a couple years back. Now accessible and won't let you pay if 'too close' to direct debit date. I don't have a DD with them, nor can I set one up. App doesn't work. A finance company not taking payments is surely illegal? 12%? reviewers recommend says much.”
“You cannot withdraw your money from this swindle, so you keep investing.I got in touch with S I M O N C H. C O M after reading a testimonial review on the website about how they had assisted in returning stolen money. They amazed me by returning my money without causing me any worry in less than a week.”
“1.5 out of 5 , that tells the story. This company is owned by Bnp bank . Great when they want your business. Ring you all the time . When it goes wrong . WOW NOBODY WANTS TO KNOW . A big bank ? Not for the little person they are not. I'm out of pocket min £ 800 dealing with these ppl . They don't care , just try passing all the fault to the next person . Don't touch them.”
“What an absolute obvious scam. Hike the interest and won't let you pay your balance too close to your direct debit date so they can add more interest on. Don't do it.
There will be claims against these in the near future so keep all your details.”
“So typical response from creation finance. Blame everyone else. Not taking any responsibility for it's self . This company is owned by BNP PARIBAS PERSONAL FINANCE. They are a huge company. But sadly after giving you finance, that's it . No help whatsoever. Yes things go wrong, but you should be there for the customer. Blaming other companies? Don't go near them . They will leave you high and dry . I'm out of pocket over £800 . They don't care about the customer whatsoever. Had to leave 1 star , because can't write a review otherwise. Should be zero rating .”
“This is not polite
I applied for a loan and they accepted me on the condition I pay £2700 via a mobile for insurance on the loan. They then called me back to say I couldn't have it yet and have to pay £5000 . I did not pay that and asked them to refund my £2700. They said, "No problem," but didn't do anything. They have since stopped taking my calls and have not replied to the numerous emails sent and this prompt me to reach out to S I M O N C H . C O M who assisted me”
“Card kept being declined, faulty chip. Ordered a new card and came within a few days. To activate the card you can use the app, app doesn't recognise the card number. You can also activate it by phoning, automated service doesn't recognise the card number. Speak to a human and eventually got it activated. Loads of issues in the past due to a joint account, problems with authorisation to discuss the account. They are a nightmare.”
“Had card for years linked to Paypal. Made a large purchase and Creation blocked it, meaning the funds were taken from my current account. Took ages for them to sort it out. Then they blocked it again a few days later. Cannot deal with this incompetent company so have cancelled my account.”
“Doesnt work properly, cant log in and pay off my bill , my password doesnt work , supposed to be representing a technology retailer and there technology doesn't work”
“Rubbish credit card for contactless payments. Just started using it for buying drinks whilst out and is was rejected after two transactions. Customer services say that's all you get in the same venue! Even if you enter the pin! I generally have more than two drinks. Their workaround - start a tab and pay at end. Great. Waste of time.”
“New item on finance with creation, however I cannot sign the forms as cannot log in. I have used old account details, new account details and changed passwords goodness knows how many times.
I did ring customer services and the lady was lovely - we went through the whole process for it to still not work. She says she has put a ticket into IT and the documents will be posted.
So until I receive them, can sign and return them my order is on hold.
Used creation previously and no issues at all - but this time around it is ridiculous - nothing works and it cannot be rectified by phoning customer services.
Even if I get the documents by post how on earth am I supposed to manage my account if I cannot gain access?!”
“Have never encountered such a poor online operations site. Can’t log in despite using correct user and password data. Can’t enter correct service area to log in. Platform just goes into thinking until timed out.
I have more to do than just sit watching a mal functioning website.
When I have more patience I will telephone and hopefully will get more than an electronic operator or worse still an iBot.”
“Poor customer service, lady on the phone only had one answer I really dont know. Stayed on call for more than 1 hour and still the issue wasnt resolved. Getting sick of them now.”
“Would like you to note that although credit plan sounds attractive but think twice before you buy.
I’ve returned one item that turned out to be faulty ( it wasn’t a straight forward process at all)
My monthly payment reduced just by £10 when £159 credited on to the account.
They refunded the original cost of purchase and not the full amount including interest.
Not fair play here as i should get whole amount paid refunded !
Delivery charges was not refunded either , I have lost around £100 with this guys because of the monthly interest wasn’t refunded.
Save money don’t use them.
Just logged on my account, I’ve paid off a few items now but don’t see any changes in monthly payments figures!!!!
Why? Not happy at all ! Made extra payments to reduce amount of months and same thing , nothing changed. Extra payments doesn't do nothing but vanished up in the air that is what it looks like wish i never bothered 😕”
“It’s a credit card firm which you just can’t trust. Always having computer mistakes, poor customer service (that is, if anyone really bothers to reply) and far too many times the card is rejected on point of sale.”
“Horrific company, do not go near them. Purchased ear buds through Currys, direct debt was never taken by creation then then charged late payment fees even though I paid online as soon as I saw DD had not gone out of my account (money was in my bank). I now have an 0.18p rolling debt that I can't pay online that they fine me for ever month but thet won't let me pay over my monthly payment amount to clear it. So £40 in charges every month for an 18p payment charge. Any help to solve this greatly recieved as tried everything and Creation do not respond to anything.”
“Terrible company do not use. Trying to force us to sell our family home though the court even though we are making a payment each month but less than agreed as we are having financial issues.”
