Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.34

4.3 Rating 2,033 Reviews

83 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.3

Based on 2,033 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

Write Your review

Tell us how Creditfix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Creditfix 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“mmmm, very mixed reviews here, i was going to sign up, spoke to a very nice lady today, very helpful, , not sure what people are expecting , i have a large debt and was with another company, was on a DMP, and to be honest was not really happy with them, been on ssp since April, told the company who where unhelpful , i am hopefully going back to work in the next week or two, but only part time to start, phoned creditfix today, they were very helpful, told me i could go on an IVA, and it will cost me a lot less than my old DMP , and in five years i will be debt free, if this is true i will be very, very happy”

Helpful Report

Posted 5 years ago

“do not use ...i made this mistake and im now terminating my iva with credit fix ..alot of my creditors still have no paperwork from credit fix ..they are totally in the dark about my iva..they have still tried to take payment even though i put in writing about the termination ..then i get a letter stating they want 3 months bank statements ..i havent been with them 3 months yet ..i am not handing over my statements ..my circumstances are the same as the day i went with these ..they pass you around like a yo yo ..creditors are still writing ..still phoning ..they even have creditors on there that have never even heard of my name ...made up amounts tried adding £600 debt to a payday loan when it was only £100 hmmmm...so im now terminating and agreed a monthly repayment with all creditors DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“If you want a trouble free hassle free IVA do not use Creditfix. Nightmare They outsource so you cant understand on the phone, if you can get through that Is. They don't answer questions, like politicians they avoid questions. The complaints department as far as I see doesn't exist. Tried to complain few times and goes back to case worker. I Found the experience as stressful as having debts. When you get diary statement through, check it, they make a lot of it up. I'm Creditfix free, oh and debt free,”

Helpful Report

Posted 5 years ago

“Creditfix. Wouldn't go with them again Ever. They told when I was signing the papers that after 2.5 years they will help me to find a loan and I will have better credit score. After that time I rang them and they said the offer is not avaliable any longer. I wouldn't do it again. They want have look online on your bank statement. I'm single mum paying now £100a month with my 10.000 debts. I have now 2 years left with them .”

Helpful Report

Posted 5 years ago

“A person with the same name and date of birth as mine has been put onto my credit report as insolvency I have contacted credit fix and explained the account does not belong to me but they are not interested keep get passed to different people”

Helpful Report

Posted 5 years ago

“This company Creditfix has made my father bankrupt after an initial mobile phone debt escalated. Creditfix had him paying a IVA, £700 monthly out of his wages over 3 years. He was rushed to hospital 2 years ago with failing heart and organs, he had to leave his job of over 40 years. Creditfix had collected £18,000 of a £20,000 debt though the IVA yet still made him bankrupt. He has nothing the Official Receiver is currently taking his pension..Credifix do NOT help people they pray on the vulnerable. Do Not Trust this company!!!”

Helpful Report

Posted 5 years ago

“Do not use this company - unfortunately I inherited them as I took out an IVA with another company who was bought up by them. They are shambolic, ruthless but totally in competent. I am going through a living hell at the hands of this shower and now they are trying to take my house away from me by applying to the Land Registry Office. Keep away from them.”

Helpful Report

Posted 5 years ago

“This company took money Unauthorised from my bank account I had no agreement with them.”

Helpful Report

Posted 6 years ago

“This company have took money from my account without permission or agreement. I told them I didn’t want to go ahead and would allow my wage arrestment to continue to call my debits, absolutely shocking”

Helpful Report

Posted 6 years ago

“Please can some one help me. I am Portuguese National leaving in UK I have been approach by a company that had said they could help me with my debits and They worked with government , Next minute I was told even to lie by the company in order for me to get into IVA at the end they have said that I been passed to creditfix they are experts in dealing with the situation. from the beginning I was told I don't have to pay any fees. When I was passed to creditfix they have sent me a pack to my house I some letter for me to sign I a did and I dint read the full contest because it was so many pages and I beleived what the other company said( No fees) . in October it was my first payment and I was told they would contact all companies and no more call or email. I was happy I few weeks after the same companies still contact me I have contact Creditfix I have told them about the companies contact me . They have ask me the names I have given their name . Three months into IVA the companies are still contact I was getting more frustrating to the point my anxiety have come back I was ring the creditfix the have started tell me well-done you are doing well and half way I keep tell them I wasn't happy with them and I could not understand nothing and I was so nervous about the letter coming I have changed my number because the call I have stared having panic attack and depression. I have contact creditfix for refund the money back they have started saying will not refund the money back because I have sign a contact saying I was willing to pay £2000 for the services I was in shock I have collapse on the street. I have contacted my bank If they could help me recover the money as I have been contacting a few companies to arrange a deal with them. I was even surprised that they only notified my tax credits on the 8th on March after I have complain and report creditfix as fraudsters to my bank. I have asked creditfix to cancel any services or contract with them if I have I was told I have to talk to manager first I received email from the manager explain the concerns they have I have replayed to the email but no one have respond. please if you guys know where I could go to complain and recover the money please help me.”

Helpful Report

Posted 6 years ago

Good afternoon Carla. I am really sorry to read your comments and would really like to find out more about what happened here. I am unable to locate your case with the information you have provided, can you please contact me on 08000 431 431 to discuss this matter and see how I can help. Kind Regards Adam Carey Customer Service Manager

Posted 6 years ago

“Lack of communication from this company resulted in the loss of all my things don't trust them they will hang you out to dry they don't give a dam”

Helpful Report

Posted 6 years ago

“Stay away from them they promised me the world in 45 days now been 2 month and steal nothing has changed so now I'm out 218 dollars and no help with my credit score good luck if us them lie sob”

Helpful Report

Posted 6 years ago

Good afternoon, it seems you have posted this to the wrong business site, would you kindly remove this for us. Kind Regards Adam Carey Customer Service Manager

Posted 6 years ago

“I have been told various ways that I could cancel my membership. I told rep. when I signed up that I was on a fixed income living in a rehab. center and wanted to see about getting my credit repaired. The rep. said that CreditFix would work with me collecting the monthly fee. This also was not true. I was also told that I would have access to a website for rent to own homes which was not true. I was told my due date was on 1/27/2019 and when I saw that I could not pay CreditFix had already charged my account the monthly fee and there would be no refund. I was also told that the agreement states that I had to cancel the day before my due date which I have read over the agreement and cannot find that statement anywhere. I have never had such bad customer service in my life. As a matter of fact this is the first time I have ever lodged a complaint. GOOD LUCK IF YOU USE CREDITFIX.”

Helpful Report

Posted 6 years ago

“Credit fix promise me the earth now they’ve increased my payments and I’m struggling as bad as I was without them. DONT USE IM MOVING FROM THEM.”

Helpful Report

Posted 6 years ago

“I just wanted to thank the people who have filled out the survey. They just saved me from making a big mistake and I let them know that I will not be doing business with them based on the reviews they've received! I literally saw just 1 semi kind and positive review! Because of that, I will not be able to do business with creditfix! So thank you for your reviews. That's at least one good thing that has come from your bad experiences! If you hadn't of written THESE reviews I would have been screwed out of yet more money I can't afford to lose! Thanks everyone! Sincerely, Carolyn Greco”

Helpful Report

Posted 6 years ago

“I am not happy with signing with Creditfix for my IVA. I am not happy to give my online banking details to you (Knightsbridge never asked for this) and I am not happy that you want an increased fee for supervisors. I will not be entering into my IVA with you. I made my agreement and signed a contract with Knightsbridge which I was not previously told about until it happened. My contract is nor with Creditfix. Knightsbridge knew my change of address - Creditfix have obviously not informed of this. I am not even that much in debt compared to most. I would rather not deal with you at all so please stop sending me emails. I feel more ripped off by this uninformed change of company than the debt I was trying to clear.”

Helpful Report

Posted 6 years ago

“rubbish company arrogant agents.I WOULD HAVE GIVEN NO STARS AT ALL .”

Helpful Report

Posted 6 years ago

“Do not use this company I started my iva in September 2014 with Knightsbridge they were a great company everything was explained and they were very helpful my total debt was just under £11320.78my payments started off at £70 a month then they went up to £109.00 per month then credit fix took over and they put them up to £297.00 then they went up to £357.00 and they have now risen the payment to £417.00 a month up to now I have paid £10254 and they reckon my iva doesn’t finish until September 2020 which will total £21000 on a £11000 debt this is now going to be in the hands of the financial ombudsmen and I will be quiet happy for this to end up in a court case. DO NOT USE THIS COMPANY”

Helpful Report

Posted 6 years ago

“They use people to make money . You paid they for nothing . Always they say you have to wait little more and this little more is the money for them . They destroyed my credit score . The beginning they say your case is very easy to resolve and month after month nothing happens . Do not trust them”

Helpful Report

Posted 6 years ago

“People go to step change it's great set up by the government.i am over a year into getting debt free.. No hassle at all ... they have a very high success rate of debtors acceptance”

Helpful Report

Posted 6 years ago

Creditfix is rated 4.3 based on 2,033 reviews