Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.36

4.4 Rating 2,050 Reviews

84 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.4

Based on 2,050 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 4 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bullying tactics, took money when I had cancelled plan!! Not happy at all!!!”

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Posted 8 years ago

Good afternoon Ms William's I am sorry to read your comments and apologise for any inconvenience caused. I have checked your case and can see that you have now received a response and a refund from our compliance manager. We are always trying to improve our communication and service for our clients, so your feedback is invaluable. Please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431 if you have any further concerns or questions.

Posted 8 years ago

“Thank you all For giving me my life back. Very professional and dignified. Keep up the good work.”

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Posted 8 years ago

“Although have been with creditfix for a few years, I do not get a statement of money paid so have no idea if at the end of 5 years I will actually be debt free. More information please.”

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Posted 8 years ago

Good afternoon Thank you for taking the time to provide feedback for us, at the end of your arrangement you will receive your closure documentation that will provide the information that you are looking for. I can also confirm that once you have successfully completed your arrangement that your creditors will no longer be able to pursue for any debts. Should you wish to discuss these answers in more detail you can call us FREE on 0800 0431 431, we are here Monday to Thursdays 0830-2000 & Fridays 0830-1800, alternatively you can email us anytime at customerservice@creditfixme.co.uk Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“It help me to ease my worries every month.thanks for ur help.????”

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Posted 8 years ago

“You have put my case in the hands of a ppi claims company Allay, they keep sending me e mails asking me to fill in forms accessed from one of their web addresses. Whenever I try to access the links given I can never get the forms they are asking me for. I wish to point out to both yourselves and Allay that my computer skills are limited and that the computer is not a good method of communication for me. The telephone or postal service would be my preferred method of talking with yourselves or your authorised representatives”

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Posted 8 years ago

“Creditfix help me on with credit”

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Posted 8 years ago

“VERY EASY TO TALK TO KEPT US INFORMED DURING EVERY PROCEDURE REALLY HELPFUL WOULD HIGHLY RECOMMEND CREDITFIX .”

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Posted 8 years ago

“Guided through the whole process of debt management without any issues. Made me feel human rather than being treated like I was in the wrong and helped me get my life back. Thank you”

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Posted 8 years ago

“I have been treated with respect and they are so helpful they make things so easy and understanding.I would recommend them to anyone that needs help with their debt.”

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Posted 8 years ago

“Excellent customer service! Very helpful and kind employees. Thank you!”

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Posted 8 years ago

“very professional caring service kept me informed all the way through, they took all the pressure of me by doing everything my mind is now at ease thankyou”

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Posted 8 years ago

“Really helpful and friendly, made me feel at ease even though i was embarrassed with the situation I found myself in.”

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Posted 8 years ago

“I felt like I was being pushed into entering an arrangement with them and did not sign application form as I was in 2 minds but they insisted that I pay the monthly fee as I was committed although I had not signed the forms?”

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Posted 8 years ago

Good afternoon Thank you for taking your time to provide a review. I am very sorry to hear that you felt "Pushed" in to your arrangement, this in no way reflects our CORE values, we take any feedback as such very serious. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Thank you again for taking the time to provide your feedback, if you would like to discuss this or anything else our customer service team are here Monday to Thursdays 0830 to 2000 and Fridays 0830-1800, alternatively you can email us anytime at customerservice@creditfixme.co.uk Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“When Credit-fix first called me on my house phone, they were very helpful and I gave them all the information required to put a case file together. That is where it all changed, the communication from their end stopped and I found myself in no mans land. I did not know if I was successful in applying for an IVA and I still had letters coming through my door. I believe Credit-Fix spend too much time in chasing new customers rather than keeping existing customers up to date with progress. Not sure if I would recommend this company to any of my family or friends.”

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Posted 8 years ago

Good afternoon Thank you for taking the time to give us your feedback. I am really sorry to hear that the communication from ourselves was not what you expected, we are always trying to improve our service & communication with our clients so your feedback is invaluable. With regards to creditors contacting you, this should normally stop around 9 weeks after your protection date, so if you are still receiving these letters then please call us FREE on 0800 0431 431 and speak to one of your customer service advisors who will handle this for you. We are here Monday to Thursdays 0830-2000 and Fridays from 0830-1800, alternatively you can email us anytime with the details at customerservice@creditfixme.co.uk Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“I am pleased to confirm that creditfix were there for me during my moment of need. They sent an agent to my home within some hours I got in touch. The service I received was superb. Thank you.”

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Posted 8 years ago

“I'm feel they are doing a good job for me”

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Posted 8 years ago

“I need to call them today at 16h00 to arrange payment .”

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Posted 8 years ago

“This company has taken so much off my shoulders that I have been worried about for months, the ease in how they did it was amazing if you have money problems they are the people to go to for help.”

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Posted 8 years ago

“I have only been involved with Creditfix for a few months but they have been excellent. My previous company were taking months and months to set up my IVA whereas within a couple of months I was sorted. They are polite, courteous and so helpful. I would definitely recommend them to anyone wishing to clear debts easily and without any fuss. Thankyou Creditfix”

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Posted 8 years ago

“Everyone has been so helpful and so understanding.”

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Posted 8 years ago

Creditfix is rated 4.4 based on 2,050 reviews