Creditfix Reviews

Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.36

4.4 Rating 2,050 Reviews

84 %

of reviewers recommend Creditfix

Company Reviews

Questions

Metrics

4.4

Based on 2,050 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01415651300

Email:

customerservice@creditfix.co.uk

Location:

4 West Regent Street
Glasgow
g2 1rw

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Creditfix 4 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can not say anything as I have not heard from you're yet thanks you Julia Evans”

Helpful Report

Posted 8 years ago

Good afternoon Thank you for taking the time to provide us with feedback, I am sorry that you had not heard from us, however we were working very hard on your case to make sure that everything went well. I understand that you have been updated on how this is progressing today, however should you wish to discuss this further you can contact us by email on customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431. Thank you again for taking the time to provide feedback. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“Treat with kindness and understanding at all times”

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Posted 8 years ago

“I found this company very helpful and friendly I was made to feel at ease and found it very reassuring with the help and advice they gave me.”

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Posted 8 years ago

“It would be nice to be kept informed of where we stand and what is going on”

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Posted 8 years ago

Good afternoon Thank you for taking the time to provide your feedback. I am sorry to hear that you feel the communication has not been what you expected so far, however we have been trying to contact you regarding your IVA. Can you please contact us at your earliest convenience by emailing customerservice@creditfixme.co.uk or by calling us FREE on 0800 0431 431. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“Very helpful at the start. Then you hear nothing!”

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Posted 8 years ago

Good afternoon Thank you taking the time to provide your feedback, we are always trying to improve our service & communication with our clients so your feedback is invaluable. Our customer service team are here Monday to Thursdays 0830-2000 & Fridays from 0830 - 1800 to answer any questions you may have, you can call us FREE on 0800 0431 431, alternatively you can email us at customerservice@creditfixme.co.uk. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“Very helpful.customer service very nice and friendly.thank you so Much????”

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Posted 8 years ago

“Excellent service from the gentlemen I spoke to. They made a stressful situation a lot easier.”

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Posted 8 years ago

“Very quick and clear about what's to happen next 5 stars all round”

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Posted 8 years ago

“At the beginning all was well and they were very helpfull, although i continued getting letters for about 4 years i just simply said contact credit fix and gave them my ref number. However my problems have started at the end of my iva and im Not happy at all. After 6 years my iva was supposed to have been finished in July 2015 I was then told I would not recieve my completion certificate until Feb2016 well it's now April 2016 and still no certificate. When we contacted them to find out what was happening they said they was sending a ppi form which we had to sign to have our completion certificate released. What's annoying me is that my initial debt was around 30 thousand after making payments for 6 years we have paid back 19,500 and they had also previously done a ppi claim about 3 years ago in which we received ruffly another 24 thousand which also went straight to credit fix. Now they are saying the creditors want more and are trying to get even more money from the ppi claim that was already settled. Can someone please explain if you have had over £43,000 and my debt was £30,000 how is it that the creditors want more and that I can't get this completion certificate if I don't get an answer I will be contacting the ombudsman and seeking proper legal advice. I am tired of being taking advantage of by these big companies this is why I ended up in trouble in the first place”

Helpful Report

Posted 8 years ago

Good afternoon Thank you for taking the time to complete a review. I am very sorry to hear of the issues you have had trying to get your closure documentation. I can confirm that this has now been issued and you will receive this very shortly. We are always trying to improve our communication and service for our clients, so your feedback is invaluable. Please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us FREE on 0800 0431 431 if you have any questions at all about your arrangement. Once again thank you for taking the time to complete this review. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“When Creditfix first contacted me I thought it was just another scam. But no that wasnt the case the female i got couldnt have been nicer she knew her job and went to great lengths to explain it all to me .She took her time and I for once felt like a real person. I was then passed on to a male he done his job explaining what the purpose of the call was he made me feel at ease no pushing or forcing me into anything . They kept in touch by E-mail.I can safely recommend them .If by any chance they ring you listen to them and if you dont fully understand ask them they are human and will answer all your questions in a nice way not menacing or bullying you into anything , For me I give them 5 star recomendation .”

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Posted 8 years ago

“Only just joined but the people as been lovely there explain everything so you can Unstand it probably and there allwAys there to help if you get stuck”

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Posted 8 years ago

“I found reassurance after speaking with. The team I can finally sleep again :-D”

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Posted 8 years ago

“I found the credit fix team extremely helpful, Matthew was very polite and non judgemental. Clear direction was given to me and guidance lm I longer stressed,l feel confident on paying my debts without the worry l can't thank the people lap olé with enough thank you”

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Posted 8 years ago

“Creditfix R friendly and helpful they have helped me so much especially as I have bipolar disorder they kept me calm and are brilliant thank you Creditfix tammie cain”

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Posted 8 years ago

“Team are polite and friendly and it was easy to get all of our details across, very help full with the online documents we had to sign and the guidance was great as some parts were difficult to understand. So far so good”

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Posted 8 years ago

“So far I have had nothing but help and guidance from everybody I have spoken to. They have set my mind at rest on a lot of matter. I would recommend them to anybody .”

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Posted 8 years ago

“My Husband an I are very pleased with how quick you have dealt with our financial situation and we would recommend you to anyone. Thank you and kind regards Mr & Mrs Bullivant”

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Posted 8 years ago

“It is a great feeling knowing that my debt is being taken care of and I only have to pay one monthly fee this has relieved pressure on my life in a whole and I can focus on other issues and not worry about my debt.”

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Posted 8 years ago

“I have one creditor phone me up conplaning only been paid two times since I started to pay credit fix started last year.”

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Posted 8 years ago

Good afternoon Mr Brookes Thank you for your recent review, I was sorry to hear that you still have creditors contacting you. Please accept our apologies for this, occasionally some creditors can take some time to update their records. We are always trying to improve our communication and service for our clients, so your feedback is invaluable. In regards to creditors payments; I can assure you that all creditors receive payment as agreed within your IVA. Should you have any further concerns please don’t hesitate to contact us at customerservice@creditfixme.co.uk or call us on 0800 0431 431. Once again thank you for taking the time to complete our survey. Kind Regards Adam Carey Creditfix Customer Service Manager

Posted 8 years ago

“Really good service, very supportive througout the process - i felt they put me at ease, guided me professionally through everything.”

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Posted 8 years ago

Creditfix is rated 4.4 based on 2,050 reviews