Name: Creditfix
Address: 4 West Regent Street, Glasgow
Rating: 4.36

“After struggling for so long with debt not sleeping etc Credit Fix have made my life so much easier with no worries! Thank you so much for you're help!! The only issue I have it takes so long to get through on the phone most of the time I'm on hold for 15 - 20 minutes”

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Posted 8 years ago

Good Afternoon, thank you for your kind words. Glad we could help.

Posted 8 years ago

“i have only just got into an iva with creditfix ,i've had them badgering me to take out life insurance ,taking more than was agreed ,taking it before it was due causing me to get bank charges and then ignoring me when i complained ,i was also told i had to inform my ex partner and get her to pay some ! , To say i'm dissapointed would be putting it very mild indeed ,i'm going to the bank in the morning and closing the payments i'll look into clearing my debts with someone who knows what they're doing”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Was thinking of joining this company but went to another one instead. The man who was dealing with me was very rude and treated me as if I was a piece of dirt. Stay away from this company as they are bad news.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear this. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Stay away from this company they are terrible, customer service is awful, customer service manager Adam Carey is rude and offensive. They have no idea what they are doing”

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Posted 8 years ago

Good afternoon, please accept my apologies if you feel your query was miss handled, we are always trying to provide great service to all our clients and ensure sure all queries are dealt with, however I understand that this isn't always possible. If there is anything at all that Creditfix or I are able to help with then please do not hesitate to contact us on 0800 0431 431. Kind Regards Adam Carey Customer Service Manager

Posted 8 years ago

“Very helpful and polite and good and fast set up”

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Posted 8 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 8 years ago

“I was originally with another company who was brought out by Credit fix. Since they took over I have not received any correspondence, and every time I call they say they will call me back and don't. How rude and unprofessional. I am only 5 months away from my 5 year iva and have just received a letter from Just lending. I am now being asked to try and borrow money to pay outstanding balance - how ridiculous. The whole point of this is to be debt free not get in more debt. I have tried several times over the past 3 to 4 months to get someone to call into regards of the outstanding balance of the account but as usual they say they will call back and don't. How am I suppose to find out what is the situation with my account if no one response. I have just about had enough of this company since they took over my contract. I am now going to make an official complaint. If this does not work I will go further.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. If you want to put your request for someone to call you back in an email to the customer service mailbox i can essure you that someone will give you a call to discuss. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“After what I thought was end of my 4 year protected trust deed was told possibly another year was assured at time of taking trust deed that I would be debt free after 4 YEARS shocking ,had no correspondence from them at all, it was I whonly initiated call.They are going to look into my case want to cry”

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Posted 8 years ago

Good afternoon, I apologise for any inconvenience caused. I can essure you we are looking into your case and will get back to you with a responce in due time. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“We finish our IVA next month. Or should I say I thought we did But not having any information from them I call them today. There was a but!!! Upto now I would have said that we had no problems. But knowing now that we may have to pay for another year, after 5 years is so upsetting. Was hopping that we could have some sort of life now.”

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Posted 8 years ago

Good afternoon, I apologise for any inconvenience caused. I can essure you we are looking into your case and will get back to you with a responce in due time. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I am now debt free but would not advise using this company. Once signed up communication became a major ongoing issue - staff handling case changed repeatedly, file not updated, incorrect information given etc. Even after I got my discharge (this was also mishandled) I STILL got calls and letters (quite aggressive) about PPI and how I HAD to comply with company! Three months after discharge I am still receiving statements from companies handling the credit cards on behalf of the creditors, who have only just received notification of my discharge! Basically the right hand doesn't seem to know what the left hand is doing and would advise using a free debt service - be warned, you may have to constantly chase them, you may find money not recorded correctly, they take too much in PPI fees, you have additional charges suddenly appearing with no prior notification and very little gets paid to your creditors. Can also affect your partners credit and you don't get warned about that!”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Wasn't very happy after calling on the 15th of last month to have my payments made on the 28th of the month when I get paid to be text three days ago to say the bank had declined my payment. When I called and asked what happened the lady I spoke to did sort it but I've now accrued £8 bank charges. Apart from that very happy”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“This company is an absolute waste of time! We signed up to an iva with credit fix back in April, on the promise that the hassle from our debtors would be stopped withing weeks. Well this didn't happen!! Credit fix assured us they would do a credit check so all our debts were to be included, they never! I was constantly ringing credit fix to question what was happening. Most of their staff are completely useless arrogant and rude. We were having to ring them everyday and tell them that they had missed debts. We were still paying debts as well as credit fix.I was doing all the work contacting debtors and creditfix . (So was pointless being in an iva ) This has been a constant fight since signing up in April, we agreed on the payment plan with credit fix, however they won't let you pay with a direct debit, it has to be with the long card number so basically they can take what ever they want whenever they want, leaving you in an unplanned overdraft! !! Great when you're trying to get out of debt!! I cannot stress to you enough not to use this company, I have been signed off work with stress and anxiety from creditfix, it's a never ending battle with them it is the worst thing we ever did was get involved with them. I would strongly recommend you avoid this company!!! Totally unprofessional in every way. We have never received an apology in any of our complaints. They have wiped our bank account leaving us nothing to live on, and their not open on a Saturday to complain ....How convenient!”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. In regards to creditor hassle I can only apologise that you weren’t aware of the 8 week curtesy period. Unless you have a secured creditor you should not be paying any creditors out with the arrangement. You can also set up a standing order at the bank as an alternative payment method if you feel that will suit you better. I sincerely apologise about the experience you have had. If there is anything I can do to help please do not hesitate to contact me. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I am on a Protected Trust Deed that isn't working due to a change in my income. I was put on a Payment Break until the PPI claims came back, 2 months later I started receiving demand letters from Credit Fix asking for money. When I called I explained I was on a payment break due to a Financial Change. There was no record of this, Luckily I had emails back and forward and won my case. I am now waiting for cancellation of my Trust Deed so I can find another solution, however, a 30-day process has now been dragged out 4 months so far, with no emails, letters of phone calls telling me what is going on. Never use them, their communication is terrible and they will catch you out at some point. You might think they are helping you. But they really are not.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. After looking into your case I can see that we have been in touch regarding this matter. If you require any further information let me know. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I started to pay £270 a month. At that time I had an army pension and a job. Due to personal circumstances I had to leave job. I got in touch with credit fix and told them the situation, and that I had been paying this about with out work for 3 months, and asked for copy of terms and conditions and procedure for stopping payments so I could go bankrupt. I had never reply from 3 emails until I sent official letter of complaint. I was then asked to fill out a former so they could a just my payments. Sent email back saying this is not what I asked for. It is nearly 30 days since I last heard from them, and creditors which they should of sorted out are still calling at house I use to stay. They are quite happy to take your money leave you broke and not communicate. Avoid like the plaque.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. I can assure you that we are always reviewing our processes and procedures to ensure that all our clients are completely happy with Creditfix. Please let me know if I can help in anyway. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I Tecwyn Yeboakodie Dua write and ask for a review. Thanks. Kind Regards, Tecwyn”

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Posted 8 years ago

Good Morning, Thank you for your review. If you have any queries please do not hesitate to contact us on 0800 0431 431 or email customerservice@creditfix.co.uk. Kind Regards, Creditfix Customer Service Team

Posted 8 years ago

“Basically I owed £8900 on a iva when I started after 6 months I received a ppi payment of nearly £15000 By this time I owed £8000 I never received a penny of the ppi and I'm still in an iva for the next 3half years paying them £95 a month when I ask them to explain this they said fees have to be paid as I had a payout .i am seeking advice Because this can't be right”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. After looking into your case I can see that we have been in touch regarding this matter. If you require any further information let me know. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“Payment breaks....... Be aware. They say it is fine to do it ! Until you try. Not a chance, it is all total rubbish.....................”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had. If a payment break is requested then we can put it forward to be reviewed unfortunately we can’t guarantee that every request will be granted however we will always do our best to accommodate you. If you require any further information please do not hesitate to contact me. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I cancelled this company and they still billed me after they assured me I would not be billed I had to dispute it and send proof from my bank that they billed me ( wouldn't it be in their files) well my bank and I sent their proof and I was refunded a week later . I figured the problem was solved NOPE they withdrew my account AGAIN for 99.95 I been trying to call their contact numbers and none go threw take precaution guys I'm being scammed with CreditFix they are continuing to steal my money even after they sent me cancellation confirmation and promise of no reoccurring billing.”

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Posted 8 years ago

Good afternoon, I am really sorry to hear about the problems you have had and i apologise for any inconvenience caused. You can call us or email us and we can arrange for the funds to be refunded and make sure the payment method is cancelled. I can only apologise that this has happened again. If you require any further information let me know. Kind Regards Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“they helped sort my debt problem easily and with words i understood i am getting letters from debtors and it's very worrying as i have made payments to you but nothing is being done . please get in touch”

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Posted 8 years ago

Good Afternoon, Sorry to hear that you are having problems. You can call us to discuss or send an email and we will respond accordingly. Kind Regards, Adam Carey | Customer Service Manager | Creditfix Ltd T: 0800 0431 431 | F: 0141 565 1302 E: customerservice@creditfixme.co.uk W: www.creditfixme.co.uk A: Creditfix Ltd, 4 West Regent Street, Glasgow, G2 1RW

Posted 8 years ago

“I m so happy.you return my money back. Thank you so much.”

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Posted 8 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 8 years ago

“My money has been returned back to my account thank you”

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Posted 8 years ago

Good Afternoon, Thank you for your response. Great to hear.

Posted 8 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Creditfix Reviews