Crew Clothing Reviews

Name: Crew Clothing
Rating: 3.28

3.3 Rating 60 Reviews

58 %

of reviewers recommend Crew Clothing

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3.3

Based on 60 reviews

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Crew Clothing 1 star review on 15th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING!! I live in the USA and Crew say they ship internationally, however it’s been months and my order never showed up despite FedEx saying it’s been delivered. My recommendation is if you don’t live in the UK be warned if you order internationally that you won’t receive your order. I’ve contacted my bank about getting my money back but it’s a frustrating process to have to go through.”

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Posted 3 years ago

“Not only do I like the clothes but (so important when ordering online), the sizing is always consistent. Can thoroughly recommend.”

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Posted 4 years ago

“I recently ordered 2 jumpers from Crew and have been shopping there for over 10 years. One jumper arrived and the other didn’t. I called and they confirmed these were to be sent separately and to wait for the delivery. 2 weeks passed and still no jumper so I called and was told there was a delivery issue. If I hadn’t called I would never have heard back. They said they could re-order the jumper and have it sent next day delivery, I asked if they definitely had the size etc and they confirmed they did. I waited in the next day and the jumper didn’t arrive, then I received an e-mail telling me the jumper is no longer in stock. I replied to customer service that I wasn’t happy and haven’t received a reply which was nearly 2 weeks ago. Really poor service and I won’t be shopping at Crew again.”

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Posted 4 years ago

“I put in a substantial order for items… I put in a substantial order for items in stock as i was going on a special Xmas holiday. Couple items delivered within a week, bulk of order was over 10 days and after my departure for holiday. I called but couldn't get through, sent emails and didn't hear anything for 2 weeks. In the meantime had numerous promotions, order now for Xmas etc which was obviously untrue as my order didn't arrive in time. Eventually had a reply from customer services stating that they assumed the issue was now dealt with? So you pay up front, don't receive the goods in anything like their time frame, try to contact, can't get through, three weeks later get a reply that means nothing? Premium cost clothes, sloppy uncaring service. Real shame.”

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Posted 4 years ago

“Appalling (non-existent) customer service. Clothes ordered didn't arrive. Queue for over an hour on the telephone to talk to customer services. Cut off twice with no explanation when the line was finally answered. I have heard from other people since that the quality of the clothes is hit and miss too. Guess I'll never know though.”

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Posted 4 years ago

“I have just bought two items in your Salcombr shop, such good value plus excellent service”

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Posted 5 years ago

“Excellent quality clothing and well worth the higher price tag”

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Posted 5 years ago

“Very good website easy to use and buy free delivery and easy returns to any of there shops for exchange or refund.”

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Posted 5 years ago

“In Store they are amazing however online is a joke at best. They just cant get it right ! My concerns are being escalated up the Crew management chain !”

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Posted 5 years ago

“The purchase i made on the 27th of may this year was my first with this company and i am pleased to say it wont be my last, I purchased a skirt and loved the fit. the lady that served me took my detail's so i could receive a catalogue and email's from you but to date i have herd nothing. can i just say i enjoyed my shopping experience with this store thank you”

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Posted 5 years ago

“Today , 7th March we visited the Dartmouth shop. Staff welcome , as always , was superb and not overdone. Claire and Allison were excellent and a credit to Crew Clothing.”

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Posted 5 years ago

“I ordered two pair of fleece-lined gloves. After 10 days, they still hadn't turned up nor had anyone been in touch to explain why. Finally, after I chased them twice, one pair turned up and they weren't fleece-lined. The other pair never came. I raised it with them and gave them ample opportunity to make good. Their customer service was shocking.”

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Posted 5 years ago

“I have been buying clothing from Crew for many years and find their products extremely good. The styling is classic and timeless. The garments are also of good quality and hard wearing. The pricing of the goods is very reasonable and the offers which are available from time to time are good value. The shop staff are always helpful. I recently made a purchase and was asked if I was on the subscriber list; I knew that I had been in the past and a check was made which revealed thst I was on the system which resulted in a discount being applied with which I was very pleased.”

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Posted 5 years ago

“Simple straightforward process and great service I received my items really quickly”

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Posted 6 years ago

“Consistently Fantastic quality clothes at a good price.Always dispatched on time with an easy free returns policy.If products are returned the refund is prompt”

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Posted 6 years ago

“The staff called Alastair and yasmin were 5 stars and very helpful. The fit of the clothing I tried on was excellent and price was fair for the quality of the clothing. I brought trouser and two stripy tops. I was great they sold size 18 clothing. Very pleasant atmosphere as well.”

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Posted 6 years ago

“Ordered before 5.30 on Thursday and on Friday at 14.30 rang to see were it was and still not left depot couldn’t tell me when it might arrive even though I had paid a premium to have delivery before 13.00 hrs next day.”

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Posted 6 years ago

“Arrived in good time and looked just as they were in the picture online.”

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Posted 6 years ago

“Good quality shirts”

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Posted 6 years ago

“Their shops are always pleasant to look round and the staff have always been pleasant and helpful without being pushy.”

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Posted 6 years ago

Crew Clothing is rated 3.3 based on 60 reviews