Crew Clothing Reviews

Name: Crew Clothing
Rating: 3.00

3.0 Rating 69 Reviews

51 %

of reviewers recommend Crew Clothing

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3.0

Based on 69 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email

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Crew Clothing 1 star review on 28th February 2025

Anonymous

Crew Clothing 1 star review on 15th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big fraud people . Be careful before ordering .they have sent the wrong products to me and u have been messaging and sending them mails which they are not replying and not sending the refund also”

Helpful Report

Posted 2 years ago

“for the last 10 days there has been no international delivery apparently due to a glitch. now the glitch has been repaired and resulted in increased price and added VAT for international delivery. unethical business, avoid if you live abroad.”

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Posted 3 years ago

“Place an order in September. Made several attempts to get an update or refund on the order. It’s December and I still don’t have my order or my money. This company has poor customer service and at this point I think they just steal money.”

Helpful Report

Posted 3 years ago

“Have spent three days both on-line and by telephone trying to order ten items, despite many promises still no products, I also asked if products have been made in China, no response ! Ron Stratton”

Helpful Report

Posted 3 years ago

“WARNING!! I live in the USA and Crew say they ship internationally, however it’s been months and my order never showed up despite FedEx saying it’s been delivered. My recommendation is if you don’t live in the UK be warned if you order internationally that you won’t receive your order. I’ve contacted my bank about getting my money back but it’s a frustrating process to have to go through.”

Helpful Report

Posted 3 years ago

“I recently ordered 2 jumpers from Crew and have been shopping there for over 10 years. One jumper arrived and the other didn’t. I called and they confirmed these were to be sent separately and to wait for the delivery. 2 weeks passed and still no jumper so I called and was told there was a delivery issue. If I hadn’t called I would never have heard back. They said they could re-order the jumper and have it sent next day delivery, I asked if they definitely had the size etc and they confirmed they did. I waited in the next day and the jumper didn’t arrive, then I received an e-mail telling me the jumper is no longer in stock. I replied to customer service that I wasn’t happy and haven’t received a reply which was nearly 2 weeks ago. Really poor service and I won’t be shopping at Crew again.”

Helpful Report

Posted 5 years ago

“I put in a substantial order for items… I put in a substantial order for items in stock as i was going on a special Xmas holiday. Couple items delivered within a week, bulk of order was over 10 days and after my departure for holiday. I called but couldn't get through, sent emails and didn't hear anything for 2 weeks. In the meantime had numerous promotions, order now for Xmas etc which was obviously untrue as my order didn't arrive in time. Eventually had a reply from customer services stating that they assumed the issue was now dealt with? So you pay up front, don't receive the goods in anything like their time frame, try to contact, can't get through, three weeks later get a reply that means nothing? Premium cost clothes, sloppy uncaring service. Real shame.”

Helpful Report

Posted 5 years ago

“Appalling (non-existent) customer service. Clothes ordered didn't arrive. Queue for over an hour on the telephone to talk to customer services. Cut off twice with no explanation when the line was finally answered. I have heard from other people since that the quality of the clothes is hit and miss too. Guess I'll never know though.”

Helpful Report

Posted 5 years ago

“In Store they are amazing however online is a joke at best. They just cant get it right ! My concerns are being escalated up the Crew management chain !”

Helpful Report

Posted 5 years ago

“I ordered two pair of fleece-lined gloves. After 10 days, they still hadn't turned up nor had anyone been in touch to explain why. Finally, after I chased them twice, one pair turned up and they weren't fleece-lined. The other pair never came. I raised it with them and gave them ample opportunity to make good. Their customer service was shocking.”

Helpful Report

Posted 6 years ago

“Ordered before 5.30 on Thursday and on Friday at 14.30 rang to see were it was and still not left depot couldn’t tell me when it might arrive even though I had paid a premium to have delivery before 13.00 hrs next day.”

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Posted 6 years ago

Crew Clothing is rated 3.0 based on 69 reviews