CricketDirect Reviews

Name: CricketDirect
Address: 5 Metro Centre, St Albans, Hertfordshire
Rating: 3.70

3.7 Rating 302 Reviews

66 %

of reviewers recommend CricketDirect

Company Reviews

Questions

Metrics

3.7

Based on 302 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1727 736953

Email:

team@cricketdirect.com

Location:

5 Metro Centre,
St Albans
Hertfordshire
AL4 9QT

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CricketDirect 5 star review on 17th April 2023

Andrew Meikle

CricketDirect 5 star review on 13th April 2023

Stephen Bose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication with delivery date and time. Good selection of cricket products. Easy online purchase.”

Helpful Report

Posted 1 year ago

Thank you so much Antony for giving us a 5 star rating! We are so glad that you had an excellent experience with communicating with us for delivery date and time, finding a good selection of cricket products, and an easy online purchase. We give our appreciation to you for your kind words and look forward to seeing you again soon.

Posted 1 year ago

“Good service but free shipping would have been better.”

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Posted 1 year ago

Thanks Paul for your 4 star rating of CricketDirect. We appreciate you taking the time to share your experience. We're glad you enjoyed our service. Thank you again for your kind review!

Posted 1 year ago

Thank you for your 4-star rating Paul! We appreciate your feedback on our service

Posted 1 year ago

“Still not received goods!”

Helpful Report

Posted 1 year ago

Dear Jane, I can see that your order was placed on Saturday 21st and delivered by Royal mail yesterday on 24th Tuesday. If you need any further information, please do not hesitate to contact team@cricketdirect.com

Posted 1 year ago

“Very clear ordering process. Good access to all brands within cricket. Never had any issues with anything from this company. My only complaint is that delivery is expensive, but i suppose i'm maybe too used to Amazon Prime. Having said that, Cricket Direct is often cheaper than Amazon, even with postage.”

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Posted 1 year ago

Thank you for taking the time to review our service at CricketDirect! We are delighted to hear that you found the ordering process to be very clear and that you had no issues with anything from our company. We appreciate your feedback and your 4 star rating.

Posted 1 year ago

“Living in Australia, I was after a wicket-keeping mask which is not readily available here. After finding it online at Cricket Direct I was amazed at how easy the process was and how fast it was sent out, with an estimated delivery time of around a week.”

Helpful Report

Posted 1 year ago

Thank you for your five-star rating, Timothy! We are glad that you were able to find the wicket-keeping mask you were looking for on our website; and that you were pleased with the quickness and ease of the shipping process. We strive to make online shopping easy and enjoyable for all of our customers!

Posted 1 year ago

“Very poor service. I returned an item a week ago and have no communication back from Cricket direct. I have queried this twice and no replies.”

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Posted 1 year ago

“Excellent quality product. Easy to fit on your pads.”

Helpful Report

Posted 1 year ago

Thanks, Jonathan! We are pleased to hear that you are enjoying our product and that it fits easily on your pads. We really appreciate your five-star rating for CricketDirect!

Posted 1 year ago

“Extremely easy to order, product very good, arrived within a few days but only problem there was no communication to tell me when it would arrive, otherwise everything very good,Thankyou”

Helpful Report

Posted 1 year ago

Thank you so much Martin for your wonderful 5 star rating of CricketDirect. We greatly appreciate the feedback you have provided and we are thrilled to hear that our product was extremely easy to order, good in quality and arrived within few days. Once again, thank you for being our customer.

Posted 1 year ago

“TOP CLASS COMPANY OFFERING WIDE CHOICE AND AFFORDABILITY. ORDER ACKNOWLEDGMENT BY RETURN AND DELIVERED GOODS IN LESS THAN 48 HOURS. HIGHLY RECOMMENDED.”

Helpful Report

Posted 1 year ago

Thank you NEIL for your 5 star rating of CricketDirect! We are proud to be a TOP CLASS COMPANY offering a wide choice of products at an affordable price. We process your order quickly and deliver goods within 48 hours. We are very glad that you would highly recommend us.

Posted 1 year ago

“Quick and convenient delivery. The product was cheaper than other dealers.”

Helpful Report

Posted 1 year ago

Thank you for your fantastic 5 star rating of CricketDirect! We are delighted to hear that you had a quick and convenient delivery, and that our product was cheaper than other dealers. We are pleased that we could meet your needs.

Posted 1 year ago

“Lots and lots of products for a reasonable price”

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Posted 1 year ago

“Great options of shoes, arrived promptly and was able to send back unwanted ones (at my cost)”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of CricketDirect! We are very pleased to hear that you had great options of shoes, and that they arrived promptly. Your satisfaction is our priority and we are so glad to hear that we met your expectations. Thanks again for your wonderful review!

Posted 1 year ago

“Delivery service is awful, I've put my mum's delivery address down as my mum's she was in all day today and they have said they haven't been able to deliver, you can't speak to anyone to sort it out, very stressful”

Helpful Report

Posted 1 year ago

“It’s my first time use this company and it will be my final time. If you can, AVOID this company. They charged £6.35 delivery fee which is significantly higher than average retailers delivery fee, but even with such a high delivery fee, I still did not get the item. After I placed order, I received a confirmation email of my order, then absolutely no communication. So I emailed them a week later for status of delivery, they said item was delivered with a picture showed item was placed between a door and a bin (bin placed in front of a door). Then I realised item was placed my detached outer building door which was behind my garage. Most importantly, no messages, emails or calls etc notifying me this. As I don’t even use this outer building often and it was behind garage, hence I never thought about to check it, until they showed me the picture, I went and check, item was not there. I also placed an amazon order which was delivered by the same delivery company Cricket Direct use, hence picture showed both items placed there, and both items were missing, but I did not know this, hence I already contacted amazon who refunded me, but Cricket Direct refused to refund me despite they did not delivered to my front door. Their customer service even asked me why I claim no receipt of this item but not amazon item, I said I already notified them I did not receive both items in my initial email, they went silent and not communicate since. When I asked Cricket Direct to show me any messages, emails or calls that they sent to me to notify me items were placed there from themselves or delivery company, they refused to provide it. I told them I will contact my bank decline the transaction, they said they will only show to my bank, what a strange thing, they have the opportunity to show me but they refuse to show me evidence to proof it. I give them 5 days to provide this proof, now 5 days past, no communication, so I will take this up with my bank.”

Helpful Report

Posted 1 year ago

“Best shoe and best price”

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Posted 1 year ago

“My daughter is really happy with her kit exactly what she wanted”

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Posted 1 year ago

“website is good - not too "busy" and easy to navigate; ordering was easy; extremely speedy delivery happy customer”

Helpful Report

Posted 1 year ago

“Terrible service. After multiple email messages and phone calls about an order I wished to place and which I required quickly, I was assured the goods I needed were in stock and would be delivered the next working day. Not only did my purchase not arrive the next day, as promised, but not all of the items were included in the delivery, with no explanation as to why, nor any clarification as to when they would follow! I immediately contacted customer services to address these issues and was met with curt, unhelpful responses. No effort was made to address the issues, and I was left to cover the costs of the return myself, despite the shocking service and unfulfilled promises. I am still waiting for my refund to be processed. I have not interacted with a worse online retail proposition and would strongly advise online buyers to purchase elsewhere.”

Helpful Report

Posted 1 year ago

“Hi there first time buying from the site very happy with it very happy with the item only thing is ive now got to buy my wife top aswell .”

Helpful Report

Posted 1 year ago

“There is nothing wrong with the product per se but on reading the small print you are only entitled to a full refund if the goods are returned to them within 14 days. If like me you bought the product as a gift for someone 3 weeks before their birthday then the refund policy is useless. Yes, I should have read the terms in more detail prior to purchase and yes you can get an exchange up to 30 days but that is no good if you want a refund. I have never come across this policy from any other online retailer before. DO NOT BUY ANYTHING FROM CRICKET DIRECT IF YOU ARE LIKELY TO REQUIRE A REFUND AFTER 14 DAYS.”

Helpful Report

Posted 1 year ago

CricketDirect is rated 3.7 based on 302 reviews