“I had a person from crocodile come to look for new doors. First thing he said i got 20% off there price. Then he said that he could lower the price by another 20%.
I told him i was having other people to give me a quote. He left his phone number for me to ring him. At 9am he text me then 4 times that day. Three days later i recived a call from there head office offering me a lower price. This reminded of the old double glazing companies. I feel this company should not be considered they are a C........ 2023”
“Had a fault repaired just before warranty ran out. The repair only lasted a few months which took it outside the warranty. It was my belief that the repair should have lasted a reasonable amount of time so I contacted crocodile doors for ankther repair to be made. There response was very negative and used grammar that was very unhelpful. "You cannot expect us to repair outside of the warranty". When I suggested I would take the matter further through legal channels, they accused me of black mailing them, very bizarre and defensive. I was very disatisfied with their after sales service, especially regarding the very expensive garage doors purchased. One expected a much better product that would have stood the test of time.”
“A company that attempts to lure you in with free site survey and quotation out comes the samples and then the no nonsense pricing that they shows you. Start high, oh then there's a special 20% discount today. Still a mile off, it goes back to the office and a day later we can knock a further grand off by combining with a group fit. Load of absolute poor business. Contemptible stay clear!”
“All I have to say is don't make my mistake by not getting a detailed quote in writing.
When the salesman tells you what you are getting, make sure to get it in writing and, get at least one or two quotes from different companies so you have comparisons before making a decision, it will pay off in the long run.
I was told by the salesman that the rollers and workings would be hidden inside a box, it is not, it is completely open. After phoning the office I was told they don't put a cover over the rollers on the inside of the garage, but if I wanted one they could make one for £500. Mmmmmm let me think about that.
So now my integral garage which we use regularly throughout the day looks very pretty on the outside, but not inside.”
“Expensive to fit compared to others available. installed 2020 with 5 yr warranty.
Recently started to stick when opening or closing, making loud banging and clattering noise. Very shortly after, door unrolled itself and jammed in the top of the door frame. managed to unjam it from the frame and free it off. Reported it as a warranty issue to crocodile. Engineer called and examined the door. operated it a couple of times up and down . still clattering.
Said he could not find anything wrong, but to lubricate it with wd40.
Works now after a fasion but still sticking.
not brilliant result. Still have 3 years warranty. They may well be back!”
“The sales experience was dreadful! The product looked OK.
Priced at £3,900, then offered discount of 20%, then offered reduction because of claimed nearby installation.
Finally came down to £2630.
Finally, finally offered to include second remote at same price.
I declined.
Surprise, surprise. Telephone offer next day from office at £1950.
Crocodiles bite you, piece by piece. Ouch!
Obviously learned the sales technique at double-glazing school.”
“Had a guy called Ian visited to measure up for 2 garage doors. Took one measurement instead of measuring in parts. Stated they were the best. Insisted on entering the property. Wanted to book another app. Price started 7,608 and dropped to 6,300 the next day. Head office kept ringing with a ever changing price. It's like a 1984 window sales”
“We waited a long time to get our veranda installed. It went into months not weeks. It looks great but after sales is very poor. We have rung several times to get something redone but still they have not rung us back to arrange an appointment. We had to have them back once as the guttering was leaking badly, but the second problem they are ignoring us.
WE love our veranda but the phone aftercare staff are not nice helpful.
Would not recommend Crocodile just for the lack of aftercare.”
“Awful people. They gave a quote over £4,000, they were told it was too expensive, they said because they had a job in the area (15miles away, in London traffic is not in the area) they dropped it to £3,249. Said no to that, he then dropped to £2,600. Got a call from the sales team the next day, said they had looked at the priced and were found some savings and offered it for less. Every other installer is quoted around £1,000-1,500.
I remember by dad telling me about double glazing salesmen in the 80's and before, with this attitude. I thought that sales tactic would have died out at the turn of the century.”
“I had a single garage door fitted less than 3 years ago at a cost of nearly £4,000. Firstly there is a design fault on the bottom of the door that rodents can chew through the cables, to replace this is £350.00, when I reported the call handler wasn't surprised. Also,the door doesn't always close fully, so then you have to use the control panel to close it, I don't know what anyone would do if they didn't have another exit.
Don't waste your money on buying!!!”
“It has taken over a year to finally get our veranda installed. We experienced problems throughout from vastly over promised delivery times, to measuring errors so it couldn’t be fitted, installation issues, multiple leaks and bodged repairs that had to be re-done. It has taken 8 visits, innumerable emails and phone calls to finally get the thing completed. They have offered £350 compensation on an order costing over £22k. We really wish we had never heard of Crocodile, please save yourself the stress.”
“I had a quote of £4165 for a single garage door from Mike. He then brought the price down to £3500 when I said the price was way too high. And later before he left, he gave an offer of £2500 which I didn't yield to. And today a lady from Crocodile's office gave me a price of £2250. This is a joke....price dropping from £4165 to 2250. I have my cctv footage of the garage door survey carried out by Mike.
I feel sorry for all other vulnerable people out there who might get ripped off by this company. Crocodile garage door - just like a crocodile waiting for its prey.”
“You bullied a 96 year old man to by doors at an exorbitant price, then tried to reduce same as ommercial but still charge vat. You are not nice people.”
“I’m highly satisfied 100 percent with my Rolling garage door from Crocodile, I’m an ex tradesmen and I can see Quality and professionalism in the 2 young men who fitted my door, they turned up about 10 minutes before the given time and started work immediately I would recommend Mark and Mark anytime, very clean and methodical, leaving my Garage much cleaner then before they started,”
“Price was good and delivery on schedule Customer experience throughout was excellent. Fitters Mark and Mark arrived on time and completed installation within three hours. Both fitters were extremely friendly and helpful. Would definitely recommend Crocodile.
Bill Hughes 08/03/2022”
“What they show in their brochure is not what you get!
I was left with a wind tunnel, but I was told if I wanted it to look like what is advertised it would be afurther £3k.
They also objected to me contacting trading standards, who are of the opinion they should supply what's shown.
I've also contacted the finance company & awaiting their reply, just glad I didn't pay upfront.”
“Do not use, various issues with this company from my personal poor experiences and do not come clean when responding to negative reviews. Overpriced and under designed so go elsewhere as there are a lot of more competitively priced companies out there!”
