Crocus.co.uk Reviews

Name: Crocus.co.uk
Rating: 1.50

1.5 Rating 119 Reviews

11 %

of reviewers recommend Crocus.co.uk

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1.5

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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07584374510

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Crocus.co.uk 1 star review on 17th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over £150 of plants from here - in the middle of March - now 1st June and still no delivery - no one answering the phone - standard automated replied to my emails enquiring as to status if my order - Accept that the Covid May have caused some issues BUT this is absolutely disgusting and advise all potential customers to steer well clear - it’s obviously a “con” and have been taken advantage of - But the most appalling thing is they take your money immediately you place an order - if I could use “nil stars” I most certainly would - be warned as they are not a reputable company ! Despite their very appealing web site and promising!!!!”

Helpful Report

Posted 4 years ago

“Still haven’t received an order which was placed on 29 April. Some delays at this time are expected and reasonable but there just hasn’t been any communication and when I did get a response it was a clearly a copy and pastE email. This is an already online garden centre which should have been easily adaptable to the current circumstances but it’s the lack of communication which is disappointing and they should stop taking orders all together if they are in this much of a mess.”

Helpful Report

Posted 4 years ago

“I have been waiting 3 weeks for a delivery of pots had no reply to my e-mails and have just received a standard notification telling me they are now dealing with orders dated 30th April that means another 2 weeks minimum to wait yet they have the cheek to take your money at the date of the order don't deal with this company how desperate you are”

Helpful Report

Posted 4 years ago

“Crocus, Covid19 and Customer Care: I have given this Company one star owing to their appalling customer care and lack of human kindness during this trying time when people are losing their jobs. I ordered some bedding plants in April, the total cost of which was immediately taken from me. I knew there would be a delay of at least six weeks before the order would arrive and reluctantly accepted this. After all we're all trying to exist in difficult times aren't we. However on 24th April following unexpected financial difficulties arising from the Covid19 fallout and through no fault on my own, I sadly decided to cancel my order requesting a much needed refund. Given that Crocus customers are expected to be tolerant and sympathetic to the current delivery delays, it never crossed my mind that my unfortunate circumstances would be met other than sympathetically. But no! Instead I was promptly told I could not cancel my order because 'suppliers have said they will not fulfill any requests to amendments or cancellations due to the sheer volume and how busy they are'. I was dumbfounded. I was hardly requesting bespoke furniture and how come Crocus use a supplier anyway? I appealed to Crocus three times about this but they have refused to show any kindness or understanding, just complete indifference and choosing to blame their supplier. It's now 29th May, and needless to say I still haven't received my order and Crocus have had my money for just on six weeks. Well Crocus, whilst I've purchased products from you in the past, never ever again!!!. Such callous and selfish treatment from you. To all the future customers out there, I would recommend you find a more understanding supplier.”

Helpful Report

Posted 4 years ago

“I was a regular Crocus customer and I'm a keen gardener. I have previously found the products to be pretty good albeit quite expensive. I placed an order on 6 April for some compost, a pot and some hanging basket plug plants. The order did not arrive until 20 May despite me following up several times via email and being given no certainty on the delivery date. It was only on 14 May that I was informed my hanging basket plug plants would never arrive and this element of the order was cancelled. Unfortunately it is now much more expensive to buy hanging basket plants which have been potted on since Spring. Additionally my sweetpeas which I'd grown from seed have all long since died without the compost and pot I needed to plant them in. I explained this to Crocus and asked for a goodwill gesture (for example a discount on this order or some replacement sweetpeas or hanging basket plants). All they would offer me was £5.99 free delivery off my next order. Despite me saying I was minded not to shop with them again, they have responded saying "We do not usually offer compensation so we can only offer you the voucher as suggested" and refused to offer any additional compensation (e.g. they wouldn't even discount me on the delivery charge for this order). I think this is extraordinarily bad customer service and wholly disappointing. I am a very loyal customer and I don't generally complain but I will never shop with Crocus again as they clearly don't value my custom. For me I like shopping with companies who care about their customers even if it means paying a little more (as you do with Crocus as they are not cheap).”

Helpful Report

Posted 4 years ago

“Advised 3 weeks delivery when ordering ( 17th April) now two weeks "late". They don't answer phones and just advised it's a 5 day delay to look at emails. Other on line companies (plant suppliers) are meeting their 3 week target.”

Helpful Report

Posted 4 years ago

“We spent over £100 pounds on bedding plants for my father & I as the coronavirus meant garden centres not open. When items arrived months later they were poor quality and tiny plants. Very disappointed”

Helpful Report

Posted 4 years ago

“After waiting patiently for our new border plants for our front garden, huge disappointment with the £150 worth of plants that arrived yesterday, many are going to be too weak to plant out. We are really sad. Therefore we went to B & Q and bought the same plants - half the price, twice the size and all alive. Not at all what we had expected, very poor quality and over priced.”

Helpful Report

Posted 4 years ago

“Where do I start? The plants I did get have all died 7 of them in total, sent an email with pictures to be told we are not covered because they are not fully Harding? What does that even mean? The rest of my order which is from April has still not arrived and after a phone call, we have been told another 2 weeks wait. I am now anxious about how long these will survive. Very very disappointing. They had such great reviews in the past and now rather than just be honest with people or refund people, they are choosing to ignore and sweep under the carpet. Remember the COVID 19 will settle down soon enough, but your reviews and reputation will stick. It really is just greed”

Helpful Report

Posted 4 years ago

“I cannot believe I spent £48 on 4 measly specimens! I was expecting large plants as suggested by the specified pot size. They have just arrived and would be a tenth of the price in B&Q! Do Not Touch with a Bargepole. Total rip off!”

Helpful Report

Posted 4 years ago

“Bedding plants ordered early April. Supposed delivery date early May. I have since been unwell and tried to cancel the order. Was told I couldn't cancel. Now it seems delivery date is 31st May! I believe a refund is due if I wish to cancel. I believe that putting a note on the product page saying cancellation after ordering is not legal. They have had more than £100 since April 8th! Do not use this company. I am still waiting for a response to my latest email regarding a refund!”

Helpful Report

Posted 4 years ago

“Ordered plants for delivery in April. They refused to cancel my order even though they knew they couldn’t deliver? Still no sign of plants. They say the small print says the delivery date is only a guide and they are within their rights. Debating whether to take this further”

Helpful Report

Posted 4 years ago

“worst customer service. late deliveries, ignoring emails, not picking up the phone. when they finally respond, they are just rude and patronising. do no buy, it is a scam. the could be the best flowers in the world, it's not worth the stress.”

Helpful Report

Posted 4 years ago

“Would give no stars if possible, the one star is the for the little pots which have come in useful (as the plants are dead). Ordered items on 2nd April, with expected delivery by 27th April latest. No follow up, partial items received sporadically in the post during last week (which given the current situation is delayed) and most of them are dead, and just seedlings (which is not what I ordered or paid for, £99 for seeds is a tad much). I would get better value for money downloading the image of what I ordered from their website and sticking it onto my pots (and they would last longer). Other items still not received, and conveniently they are not taking calls either. Doubtless I will not receive a refund, so have ordered from a local nursery who delivered the very next day. Expensive mistake, and one I will not make again.”

Helpful Report

Posted 4 years ago

“Plsnts arrived today. Very disappointing. Spent £140 on 10 plants and 2 packets of seeds. Seeds didn’t arrive and the Russian Sage priced at £6.99 was 2 cm x 2 cm. Should have waited for the garden centres to open. I will not use them again.”

Helpful Report

Posted 4 years ago

“My mother didn’t receive her Mother’s Day gift and customer service was appalling. Very disappointed.”

Helpful Report

Posted 4 years ago

“They don’t post bad reviews Mine wasn’t excepted as I stated plant was dead and damaged in transit. They did not care The plant was in a damaged box, the plant was a damaged beyond it, spoken to a garden centre who confirmed the plant was beyond it, and advised me send back for a refund, after sending photo of damaged box and plant, there plant specialist said in return it’s a nice plant and there returns or refunds, It was there excuse for no refund, I’ll never use them again and a few of my friends won’t either, as it was a friend who said try Them, I wasted £20 don’t any one be fooled,”

Helpful Report

Posted 4 years ago

“Don’t trust plants are very poor. Mine wasn’t excepted as I stated plant was dead and damaged in transit. They did not care The plant was in a damaged box, the plant was a damaged beyond it, spoken to a garden centre who confirmed the plant was beyond it, and advised me send back for a refund, after sending photo of damaged box and plant, there plant specialist said in return it’s a nice plant and there returns or refunds, It was there excuse for no refund, I’ll never use them again and a few of my friends won’t either, as it was a friend who said try Them, I wasted £20 don’t any one be fooled, Return was not excepted as plant specialist said it was ok.”

Helpful Report

Posted 4 years ago

“This was my first time ordering plants online and what a bitterly disappointing experience. Plants were tiny and not ready for sale. Some were very poor quality with brown withered leaves. I feel that i have foolishly wasted my money and should have read the many negative reviews first. I hope this review will deter others from doing the same.”

Helpful Report

Posted 4 years ago

“Only wish I’d read other reviews before ordering from Crocus. 4 of the 9 perennials ordered arrived dead (dark mushy roots and no signs of growth) and two others looked very unhealthy with underdeveloped root balls. I Informed Crocus immediately and shocked to be told that I couldn’t return the plants nor would they replace them. Instead they insisted that I wait three months and prove that the plants are in fact dead. I tried to register a formal complaint and was told they don’t have a team for that! Says it all.”

Helpful Report

Posted 4 years ago

Crocus.co.uk is rated 1.5 based on 119 reviews