CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy alround. Recommend.”

Helpful Report

Posted 5 years ago

“Excellent service, always very fast delivery would highly recommend”

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Posted 5 years ago

“Paid £9.99 for next day delivery and got it THREE days later. Not very good with communication.”

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Posted 5 years ago

“Unfortunately the item I purchased with next day delivery had to be returned as it was too small .. I will be grateful for a full refund including postage for return ..thank you”

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Posted 5 years ago

“Ordered a small got an extra large . Took over a week to come even know I payed £7 delivery. Iv been a regular buyer on cruise but this last while you can see the standers slip . Probably because sports direct have took it over . Definitely wouldn’t recommend!!!”

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Posted 5 years ago

“Wasn’t in a Gucci bag. Came in a Flannels bag. Not happy about it”

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Posted 5 years ago

“Received item, complained about it still waiting on reply after sending photos in today.”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Your returns address does not exist any more. Sold by sports direct back in June. Get your website updated.”

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Posted 5 years ago

“After spending some £600 on 2 pair of shoes this company had the audacity to ask for £6.99 delivery Absolutely mind blowing Disgusting”

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Posted 5 years ago

“Absolute joke of a company. First of all there happy enough to take your order and money straight away. Lead you to believe on your account that your order is on it's way saying "item shipped" until a week passes and no sign of your delivery no emails no nothing. Then to go onto your account after sending 3 emails enquiring where your order is to then go onto the app account and see your order was cancelled. Which leads to contacting the customer care team by phone as they don't reply to email! To be told your order was cancelled due to it being out of stock and that the websites doesn't inform them when a item is out of stock, to then be told pending payment will be returned which I'd checked the payment had gone out of my account 2days after I placed the order! For the girl at customer service to tell me no they only take a pending payment that will be returned tin 5days that there sorry the payment should never have went through and they'll try there best to make the websites better with updated stock etc!! Avoid this place at all cost. Total waste of time”

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Posted 5 years ago

“Stuff came fast and in perfect condition”

CRUISE 5 star review on 17th September 2019

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Posted 5 years ago

“Good selection and good quality with fast delivery”

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Posted 5 years ago

“Really good prices and good service”

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Posted 5 years ago

“This is a fantastic store !! Great sales team, Extremely helpful and friendly. Will definitely be shopping here again in the future.”

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Posted 5 years ago

“Very pleased, i love a cheeky splurge on a Ralphy or Stone Island garment and the prices are always reasonable and delivery is quick. Excellent app and easy to use. My only gripe is having to look at the same trainer every time i open the app!!!”

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Posted 5 years ago

“Ordered a pair of shoes for my daughter, £6.99 for postage and to be returned again at my own expense as they are unsuitable? Poor.”

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Posted 5 years ago

“Thanks Just as expected”

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Posted 5 years ago

“Nice product and no prob with the shipment. The only downside is that you have to pay for the shipment ( from Sweden) if you need to return the product for any reason, which removes the flexibility for the customer.”

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Posted 5 years ago

“Shoes came a day late & I received no response to my email but besides that... all went well, got my shoes in 2 days & I will order again! Thanks”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews