CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t fault the online shopping, easy to use for a simpleton like me.”

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Posted 4 years ago

“Excellent variety whether it’s new stock or sale items. Also good sale prices.”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“Hi, I ordered a Hugo Boss suit from you. It arrived in a plastic bag. What a terrible way to package a suit. Well, it was supposed to be a suit. Unfortunately the jacket and trousers were completely different sizes. I have no idea how this can happen, but it tells me quite clearly that the suits are not being well looked after. And that's even before they get sent out in a plastic bag. I had numerous e-mails with one of your Customer Service people. Unfortunately she got quite a lot of things wrong in our communications. I really don't know if she was just making things up or if she was being given incorrect information by somebody else. Overall, my experience with Cruise has been absolutely appalling. As things stand, I very much doubt if I would consider purchasing from Cruise again. I look forward to hearing from you.”

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Posted 4 years ago

“Was sent the wrong item, customer service took their time with replying. In the end got the belt but it took 3 weeks.”

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Posted 4 years ago

“The website was easy to use and my delivery speedy. I purchased the Canada goose Gilet so recommend it. I love getting little dustbags with my purchases but I didn't get one this time. Enjoyed and will be back.”

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Posted 4 years ago

“Products and delivery always great, delivery a bit pricey compared to similar shops”

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Posted 4 years ago

“Prompt despatch and arrived when stated. Seamless purchase, 5⭐️”

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Posted 4 years ago

“Excellent service, returned my item as it was too small and I got an exchange for the size I needed with no hassle, thanks again.”

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Posted 4 years ago

“I’ve shopped with cruises for many years now , but the standard has dropped for me I got a T-shirt next day delivery and it didn’t arrive for 4 days no 1 called me not to mention the T-shirt was well oversized now I’ve got to wait another 4 or 5 days to get my money back the inconvenience is unnecessary if there was more details . And I’ve still not had my next day refunded. Poor service to me for the money you charge . David Beattie”

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Posted 4 years ago

“Ordered a phone case for my sons birthday and paid £10 next day delivery it didn’t arrive I was refunded the delivery fee but nearly a week later and several emails I had had no phone case and no answers until I said I was taking the matter further the money suddenly appeared in my bank for the phone case and an email stating the parcel had been damaged in transit and couldn’t be sold”

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Posted 4 years ago

“Fast delivery, god service”

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Posted 4 years ago

“Ordered a baseball cap and I was happy with it for the price, and it arrived in nit bad time, but £6.99 for delivery is quite steep.”

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Posted 4 years ago

“Good quality and fast delivery. Like this service 👍”

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Posted 4 years ago

“Previous order was a disaster Great Buisness that could be a whole lot better and would make far more profits if got the service right”

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Posted 4 years ago

“Bought 3 items from Cruise. Two of the 3 were in great condition but the 3rd which were shoes were horrible. The left was fine but the right looked like it was a tester shoe for people to try in the store. It was stretched , scruffy & scratched in numerous places. I returned the to get a refund as I don’t know if I’ll buy shoes from them again. Also if it was a faulty item why do I have to pay for postage ?? I could understand if I just didn’t like them but you gave me worn/used shoes and I have to waste my time & money again ?? That’s just not right when you’ve just spent £600 on these items!!”

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Posted 4 years ago

“Ordered a pair of shoes that were too big paid delivery then had to pay to return them so basically cost me £10 for absolutely nothing. Tried to exchange the shoes for another size, they said they didn’t have it in stock. I seen them the following day and they did had them in stock so paid postage again. I definitely think that when your doing an exchange you should get your postage paid!”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Brilliant service and very quick”

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Posted 4 years ago

“Quality service & a genuine product. Only gripe was if ya spending £300 I’d of liked free next day delivery”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews