CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service!!! Quality perfect!! My Grandson will be so pleased with my purchase for his 18th Birthday!!! *Thankyou*”

Helpful Report

Posted 5 years ago

“I ordered two pairs of jimmy choos, Lang and Romy. There were so many faults with the Lang’s, as I opened the box only one shoe was in a plastic bag, the price sticker had been pulled from the right shoe but left a big mark, the front of the shoe was marked, further marks on the inside of the shoe. The insert on the left shoe was coming away, and it was stuffed with what looked like toilet paper/kitchen towelettes. I was planning to purchase these from cruise in Aberdeen however I decided to shop online! I am assuming these shoes had been returned previously before being sent out to me??! With a brand reputation of Jimmy Choo I wouldn’t expect to receive such a high quality item is such a poor condition and I am wondering if Jimmy Choo are aware that their items are being sent out in such poor condition?? I am currently waiting for these shoes to be collected by your courier. I would never purchase from cruise online again and would only go direct to the brand itself.”

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Posted 5 years ago

“Great item, ridiculous postage charges.”

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Posted 5 years ago

“I have shopped with cruise for many years now and never had a problem, on my recent purchase my items didn’t fit, and the jeans I bought for £60 had a €28 price tag on it. Not really happy about this.”

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Posted 5 years ago

“Great service provided by cruise full recommendation one of the best with quality items will definitely order from cruise in the future”

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Posted 5 years ago

“Ordered 2 items, only received 1. Order cancelled on 1 item and no contact to ask if I wished to proceed with remaining items. Item that arrived was wrong size, luckily fitted me. No free returns, extortionate shipping costs.”

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Posted 5 years ago

“Excellent service and quick delivery. Very pleased with all my items”

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Posted 5 years ago

“Happy with the cost of my order but wasn’t the same jeans as shown”

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Posted 5 years ago

“Its 2019 and you’re still charging £7 for standard delivery even after spending an arm and a leg. Sort it out CRUISE.”

Helpful Report

Posted 5 years ago

“Ineficient reply system. In case a cancel request is made shortly after an order, it is resolved to late, so the order is shipped to the customer. Adding a redflag to the order when a request is made concearning that order, would be a good ideea in my opinion. In other words, do not ship the order to the customer if there is a issue raised by the customer related to that order.”

Helpful Report

Posted 5 years ago

“Service is great delighted with my purchase”

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Posted 5 years ago

“Great price , great offer , delivered exceptionally quick , very satisfied customer . 👌🏻. 5stars 👍🏻”

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Posted 5 years ago

“Fast service”

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Posted 5 years ago

“I am really unhappy with the service provided as i still have received contact back about my missing products. Can someone please call me back to rectify this matter!”

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Posted 5 years ago

“orders never arrive when promised!”

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Posted 5 years ago

“Ordered an item, was charged £6.99 for postage and was sent the wrong size. The item has now sold out in the size I initially ordered. Sincerely hope initial postage and also return postage is reimbursed.”

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Posted 5 years ago

“Really good range of clothing, incredible offers and discounts and best of all - quick delivery and returns. Very pleased with Cruise so far..!”

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Posted 5 years ago

“Currently still waiting to hear where my parcel is that was supposed to be delivered in Tuesday. Nobody knows where the parcel is DPD say they haven't received it but cruises say that they don't either! Very disappointed”

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Posted 5 years ago

“easy to order shirt correct size informed when delivery”

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Posted 5 years ago

“Absolutely terrible, payed for next day delivery and didn’t get my parcel till the following Tuesday, although cruise did refund me but still not good enough.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews