CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always happy. Used my birthday discount to treat myself. Thanks Cruise.”

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Posted 4 years ago

“Quick delivery but my problem was cost of postage.£400 order.Charged £7 for delivery plus the cost of £4 for returns.Woodhouse are free delivery and free returns.”

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Posted 4 years ago

“Excellent service. Arrived before the 3 working days as was stated. Easy to order 5☆”

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Posted 4 years ago

“Very happy with the service I received”

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Posted 4 years ago

“Order received packed well inside a bag.”

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Posted 4 years ago

“I had an issue with a discount code. Raised the issue with cruise and was helped by Mitchell. He dealt with my issue and got it sorted. Thank you”

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Posted 4 years ago

“Easy to order and delivery really quick also good price”

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Posted 4 years ago

“Excellent service very pleased with my items love shopping at cruise thanks again .”

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Posted 4 years ago

“Quality and service is always very good, only down side is high delivery/return costs even when spending quite a bit of money. Returning items to store would be a good option.”

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Posted 4 years ago

“great service”

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Posted 4 years ago

“Nothing short of abysmal! Ordered clothes for next day delivery at 10am for going on holiday 2 days later and still never showed up before I went away. Never again.”

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Posted 4 years ago

“Description wasn’t very detailed, delivery was unexpectedly fast.”

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Posted 4 years ago

“First of all, low price is the best.”

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Posted 4 years ago

“fast and quality delivery”

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Posted 4 years ago

“Excellent service and quality on trend merchandise.”

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Posted 4 years ago

“Affordable but still quick delivery I rate it fully”

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Posted 4 years ago

“I bought a stone island ghost shirt, it arrived without the badge, I contact through chat. I was told it was the last one in that size and to return the shirt. Cruise arranged the return through DPD. The shirt was collected as agreed. The issue is that I have had no communication about whether the shirt has arrived at the warehouse. Here is why I gave such a poor review. Two days earlier I ordered the same shirt from flannels and they sent an extra large. This was sent back, to exactly the same warehouse as the cruise one, I explained this on chat that the company are the same and I had experience 2 order issues to not get any response. I will not order again. I ordered the same shirt from a small independent retailer and it arrived next day without issue.”

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Posted 4 years ago

“Ordered an xl Lanvin long sleeved top. The top is no larger than a medium. I can't seem to find a viable way of returning this product??”

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Posted 4 years ago

“Good service order arrived quickly. Just would like to comment on delivery and return prices are expensive and adds to price of items purchased. Store pick up is just as expensive 200 spend before free delivery!!”

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Posted 4 years ago

“Arrived on time, and fit as described”

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Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews