CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery!”

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Posted 4 years ago

“Sent items that were faulty”

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Posted 4 years ago

“Ordered a pair of shoes on the 19th of March, order still says ready to ship and I still haven’t received them, when am I going to receive them haven’t had any update on them was starting to think somethings wrong. I wrote an email yesterday and got no reply aswell now I know the coronavirus could have something to do with delieverys and delays but I haven’t been notified can someone get back to me?”

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Posted 4 years ago

“My parcel always comes on time when a order from cruise and always comes in the correct size and the parcel is always well sealed”

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Posted 4 years ago

“Ordered a pair of Boss trainers Photo on Cruise website was different to what I received. I paid for express delivery and returned them by registered post. No apology for Cruises error and no compensation for both postage charges”

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Posted 4 years ago

“Brilliant”

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Posted 4 years ago

“Not impressed at all. I've been since my order minus the tracksuit top. I have sent e-mails. Filled in the online form and had a chat online and still got nothing. Wont be shopping on the website again. Poor”

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Posted 4 years ago

“Items always come as expected and always come within a reasonable time frame, very good service.”

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Posted 4 years ago

“The best ❤️”

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Posted 4 years ago

“Avoid by all costs”

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Posted 4 years ago

“Know it’s difficult times but can’t collect my order as store is closed. Next is delivering collect orders for free, why can’t you! Unsure of when store will be open to collect item”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“So 2 hours after I placed my order cruise offered 20% off everything , I did email to ask if that there was anything they would do as it was the same day I’d placed the order. No response. As a regular customer in store when I’m in the Uk it’s disappointing. Also the current parcel I’m awaiting has been printed without the correct house number on it and I’m struggling to contact the courier”

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Posted 4 years ago

“Excellent service and packaging”

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Posted 4 years ago

“Very unhappy, was sent trainers there were used as display and were damaged”

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Posted 4 years ago

“I placed an order last week to have one of the items not delivered and the money refunded which was fine but I then reordered the same item and it was delivered but I had to pay double postage and packaging when I could of just had them both in the same delivery”

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Posted 4 years ago

“Have used cruise a lot over the years and can’t fault the service given”

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Posted 4 years ago

“Excellent choices and sizes of "all" top brands of clothing, great prices and excellent delivery service. Highly recommended.”

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Posted 4 years ago

“I had a 20% off voucher which I tried to use in store. There wasn’t a barcode so was told couldn’t use it but I could order online and pickup I store for free and would receive a £15 off voucher once collected. I got home tried to order and one of the items wasn’t available for collection (even though it was in the store) so I had to pay the £6.99 for delivery and also didn’t receive a voucher. Seems strange that there was no way to honour the voucher even though the assistant could clearly see the email which I had received. Was also told while in the shop that I was to phone the number at the desk (which he pointed to). Assuming this was customer service which isn’t open at weekends.”

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Posted 4 years ago

“Good value and quick service.”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews