CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as always”

Helpful Report

Posted 4 years ago

“Ordered a girls jacket, great price in the sale. But has been over a week now and have had no correspondence since then.”

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Posted 4 years ago

“Never received item took two weeks for cruise to say I told dpd yo leave item safe which I never did so I am going to have to fight to try and get my money back poor poor customer service”

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Posted 4 years ago

“A great a shop with all the top brands.always have plenty of stock,never been let down,good delivery service as well always get your order within 48hours.i recommend friends to shop at cruise.”

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Posted 4 years ago

“Felt I have to return back on to the review page as I complained about not receiving my voucher. I then sent cruise an email about there reviews page and how mostly everyone else has had been treated with the same problem. I have just this minute checked my email and I have received the voucher for the £100. As I reviewed at my dissatisfied customer service I had to put my review on the page to let the people know that they should check their email and see if they have received it. Good luck everyone!”

Helpful Report

Posted 4 years ago

“Not impressed with the £6.99 delivery charge even if picking up from a Cruise store. Also after I had completed my purchase (£260 + delivery) I saw I was entitled to free delivery but sad ingrown that’s wasn’t an option. Have sent a request to customer services for a refund but heard nothing. Am just about to phone. Not good enough - it’s wasting my time.”

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Posted 4 years ago

“Bought trainers on the basis that you recieved £100 voucher on the Black Friday sales if you spent over £500. Even recieved an email afterwards saying I’d recieve voucher before 6th December. When no voucher arrived customer services said Valentino excluded. Joke.”

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Posted 4 years ago

“Considering the price you have to pay for delivery my item was in a plastic box in a bag I would have expected to have a cruise bag enclosed as this is a present very disappointed”

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Posted 4 years ago

“Great customer service.quick delivery and good quality.”

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Posted 4 years ago

“PERFETTO Everyting went perfekt”

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Posted 4 years ago

“Easy to order delivered on time very happy customer”

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Posted 4 years ago

“Where is my voucher?”

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Posted 4 years ago

“Fantastic service very happy with purchase.”

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Posted 4 years ago

“Order arrived quickly. Thought I would have got dilivery free after spending £650.”

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Posted 4 years ago

“Shoes came in a mess wrong size zips down paper all scrunched unpresentable and No £100 voucher was included”

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Posted 4 years ago

“I received these shoes for my sons birthday after paying over £400 for them and this is the condition I received them in and cruise offered £10 as a good will and for me to keep the trainers. I am so disappointed”

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Posted 4 years ago

“Product just as l had hoped. Quick delivery. Absolutely delighted”

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Posted 4 years ago

“Contacted customer services as got email about free delivery a few hours after I placed an order. Told because I chose shop delivery I was not eligible for refund . I thought shop delivery would be the quickest but I have now been waiting 8 days for my goods . Been into Glasgow shop and was told it might be 10 to 15 days to get shop delivery . Who in their right mind thinks it is ok to charge customers £6 delivery for a 15 day wait at Christmas.To make matters worse I have been told that we cannot authorise anyone else to collect items as pick up will be difficult next week. I usually buy presents from Reiss 2 to 3 day delivery time for free. Not to mention helpful service. Very unhappy at stressful time .”

Helpful Report

Posted 4 years ago

“Buying from Cruise is fast and quick. For me the issue is returns policy - for christmas period there was no extension to allow unwanted presents to be returned and when the size is wrong etc there is no free return option. A bit annoying if there are several items being returned and adds to overall purchase costs.”

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Posted 4 years ago

“Took 6 days payed 6.99 then sent wrong size”

Helpful Report

Posted 4 years ago

CRUISE is rated 3.9 based on 11,531 reviews