CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel was ordered on sat using next day delivery, i knew that it wouldn’t get delivered on sunday but it arrived in perfect condition on monday. product was genuine and had no defects, in regards to other reviews i would suggest people purchase using a credit card or paypal to add an extra layer of protection”

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Posted 5 years ago

“I buy first time with Cruise and I was very happy with the product,price and delivery.”

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Posted 5 years ago

“Quality product, quality service”

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Posted 5 years ago

“Love the products but the pictures are a poor representation of style and colour.”

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Posted 5 years ago

“Quick delivery and was able to track the whole process of delivery”

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Posted 5 years ago

“Website always has so much stock to choose from, from my favourite brands fast delivery”

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Posted 5 years ago

“Morning, it is hard for me to write a review, as they have not arrived yet, not sure if they are lost in delivery, as I have not even been left a delivery card or nothing, so I don't know where they are. I think I've been ripped off”

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Posted 5 years ago

“In one word- horrendous. I ordered two pairs of Jimmy Choo shoes which arrived in horrible condition. You could tell they had been repeatedly tried on - so much so that the insoles were grubby. They were also packed in the box with no care and simply looked like they had been thrown in. One pair even came with scratch marks on the inner sole, clearly someone had tried very hard to remove the sticker. The boxes arrived in one black plastic postage bag (similar to a bin liner) so were obviously subject to being thrown about. Overall all a very disappointing experience, especially for purchasing high end luxury and for that reason I won’t be shopping with cruise again. They have poor attention to detail and clearly not used to the clientele that come with selling luxe brands.”

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Posted 5 years ago

“Outstanding service ! Really can’t fault them”

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Posted 5 years ago

“Great shop never any problems returns handle very quickly Aswell.”

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Posted 5 years ago

“Paid £9.99 next day delivery for a £595 Burberry coat that was crammed into a clear plastic bag. Arrived totally crumpled. Will never buy from Cruise again.”

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Posted 5 years ago

“I have used Cruise many times over the years. The choice of designers is excellent, prices are fairly competative. The only improvement I can suggest is a quicker free delivery time and free return/exchange for items ordered from thd website.”

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Posted 5 years ago

“You did what you advertised great service Thankyou”

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Posted 5 years ago

“The variety and quality of items are 5 star but the delivery costs and returns process are terrible. I order quite regularly and never order anything under £200, but I still have to pay £7 delivery costs which isn’t even next day delivery and if I need to return anything I have to pay for that as well. Quite shocking considering the amount I spend.”

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Posted 5 years ago

“Normally I am very happy with cruise fashion but unfortunately on my last order one of the three items didn’t get delivered. Thankfully I didn’t get charged for the item so I can only assume that it went out of stock.”

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Posted 5 years ago

“Quick and reliable service, kept up to date throughout the process and great packaging. Will definitely be ordering in the future”

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Posted 5 years ago

“Disgusting shoes were stolen so never received them just an open bag and empty box! Going to court”

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Posted 5 years ago

“Good service no problems”

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Posted 5 years ago

“Placed order, 1 month later issue of non delivery still not resolved and staff in no hurry to respond. Wouldn't use again, exceptionally poor service.”

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Posted 5 years ago

“You sent me wrong coat”

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Posted 5 years ago

CRUISE is rated 3.9 based on 11,531 reviews